Chipotle Mexican Grill

2.9
317 reviews
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About

Mexican Restaurant
Chipotle Ashland VA is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
703A England St, Ashland, VA
23005, United States

Hours

Reviews

2.9
317 reviews
5 stars
117
4 stars
27
3 stars
17
2 stars
21
1 star
135

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unprofessional.

Food Quality

Many customers reported issues with food quality, including stale, cold, or improperly prepared items, leading to dissatisfaction.

Cleanliness

The restaurant was frequently described as dirty, with unclean dining areas and unsanitary food handling practices noted by several customers.

Portion Sizes

Several reviews mentioned inconsistent and small portion sizes, with customers feeling they were not receiving value for their money.

Management Issues

Feedback indicated a lack of effective management, with complaints about staff training and overall operational standards.
  • SG
    Sunshine Girl
    4 days ago
    5.0
    Come here way too much lol It's the best! The day time crew is much more friendly though. I've got lots of i hate my job attitudes with evening shift but I still come back :)
  • DF
    Diana Ferrera
    Nov 7, 2025
    1.0
    The "spanish" girls there don't listen. If you talk to them in fluent Spanish, you don't get what you ask for, 3 times. They even repeated back to me what I wanted and everything and never added what was asked for. I will never go here again if they are working.
  • LR
    Laurie Ragland
    Oct 27, 2025
    5.0
    Carne asada bowl, enough for husband and I to share.
  • JB
    Jennifer Bloom
    Oct 26, 2025
    1.0
    Messy. Dirty. Staff tossing food on the counter at guest instead of handing it to them. Food is salty as I am for the trashy service. Clean up!
  • CC
    Clips With Carly
    Oct 22, 2025
    1.0
    I frequent this chipotle often so I have watched them have good servers and bad. I came in and was given a half full bowl so I refused my bowl and left. My servers name was Kyle and he honestly seemed like a super sweet guy who was new. I think whoever trained him did a very poor job and I have noticed this with other servers here as well the last couple times I have came. Some are either amazing and some do not give full portions at all. I have gone to so many chipotle’s to know that this is not standard. I think whoever owns this chipotle is either trying to save money, or they have hired poor management. This is disappointing, but I will certainly drive 5 extra minutes to go to a chipotle who will give proper portions, especially for the price. This chipotle is probably going to close anyway because they have the lowest reviews around and management is not doing anything to change. There is one woman who is always at the cash register, with glasses and a hat, who did not correct Kyle and I am not aware of her name but she certainly has been here long enough to correct someone. We told them we were unhappy with our bowls and they literally laughed at us. She is not a very pleasant woman. The women who was at the cash register with the woman who is normally there was also disrespectful. I did not catch their name but I think the woman who has been there for a while was training the other woman at the cash register, which sadly explains so much. Poor workers are training other workers to be poor workers. They have awful customer service skills and need to be fired. I am glad Five Guys is next store with wonderful employees, service and food! They just never miss, but chipotle certainly does. Please just hire decent workers and management. As for Kyle, he too should find a place to work who is going to offer him better pay, company, and training. He is a great customer service person and does not deserve to be working at such a poor location. To clarify, this is a management problem 100% because Kyle is one of the many servers here who do not give standard portions. Perhaps someone from corporate should oversee one of these training sessions to ensure that management is doing their job or maybe corporate needs to just take away this location. Why have a location that is making a bad reputation for the brand? Poor choices all around.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Ashland VA serve?

Chipotle Ashland VA offers customizable Mexican fast-casual dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced and wholesome ingredients.

What are the operating hours for Chipotle Mexican Grill in Ashland VA?

The restaurant is open every day from 10:45 AM to 10:00 PM.