Bojangles

3.7
2100 reviews

About

RestaurantFast Food RestaurantChicken RestaurantBreakfast RestaurantSouthern RestaurantTake Out RestaurantSandwich RestaurantAmerican RestaurantFamily Style Restaurant
Since 1977, Bojangles has been serving boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea® and all the classic Southern fixin’s for breakfast, lunch and dinner. All your favorites are only a tap away with the Bojangles app, whether you’re craving chicken tenders, a chicken biscuit or a family meal with a whole lot of everything for everyone.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Requires reservationsNot available

Location

Bojangles
11635 Lakeridge Pkwy, Ashland, VA
23005, United States

Hours

Reviews

3.7
2,100 reviews
5 stars
932
4 stars
450
3 stars
258
2 stars
125
1 star
335

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported extremely slow service, with long wait times at both the drive-thru and inside the restaurant.

Cleanliness

Numerous reviews highlighted unsanitary conditions, including dirty tables and restrooms, contributing to a negative dining experience.

Food Quality

While some customers praised the food as hot and fresh, others complained about old, cold, or overcooked items, indicating inconsistency in food preparation.

Staff Attitude

Feedback varied on staff demeanor, with some noting friendly service while others reported rude or inattentive behavior from employees.

Management Issues

Several reviews pointed to poor management practices, including understaffing and lack of organization, which negatively impacted service and customer satisfaction.
  • MM
    Miguel
    2 days ago
    1.0
    Walked out was never served after 15-20 min waiting order never taken staff looked confused and disorganized
  • LG
    L G
    3 days ago
    1.0
    Tried this store AGAIN…..still the worst….dirty…slow…rude staff who let you know they don’t wanna be there AVOID!
  • SW
    Shynia Walton
    Nov 13, 2025
    1.0
    Food is not hot, Hair in Food, Sweet Tea is water down, and Customer service isn’t the best, and you’re always waiting for a long time in the drive thru. If you can avoid this location altogether, please do. I’ve also noticed that they only reply to 5 star reviews but never to the reviews that are giving them constructive criticism
  • KT
    K1LL TV
    Nov 13, 2025
    1.0
    This location is consistently the worse bojangles I’ve ever heard i wil not be returning the food is always old and the tea tastes like it was made in a sock
  • TZ
    tatiana Ziegler
    Nov 7, 2025
    1.0
    I ordered a 3 piece meal and got 2 pieces. When I went back to tell the cashier about the mistake, she wasn't apologetic at all. She almost put her fingers in the box to count the pieces. Yuck!

Frequently Asked Questions About Bojangles

What are the operating hours for Bojangles in Ashland, VA?

Bojangles in Ashland, VA is open daily from 5:30 AM to 10:00 PM.

Does Bojangles offer drive-through service at this location?

Yes, Bojangles has a drive-through open daily from 5:30 AM to 10:00 PM.