Our made to order burgers & delicious shakes are a huge hit among the Northern Virginia crowd, and since opening our 1st location in Chantilly, we became a favorite lunch spot, dinner date & weekend meal for thousands of families, couples and hungry people throughout Northern Virginia.
All three of our locations ( Ashburn ,Chantilly and Alexandria) are different styles, but all serve the same delicious food that The Burger Shack is known for! We use the best ingredients available- fresh and never frozen!
Delicious variety and extensive menu. Vegetarian options, gluten free options...great food and service! And don't forget about our delicious shakes! Dine in, Carryout and delivery available!
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.