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Brand Certified

Wendy's

3.7
(473 reviews)

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
20025 Ashbrook Commons Plaza, Ashburn, VA
20147, United States

Hours

Reviews

3.7
473 reviews
5 stars
198
4 stars
105
3 stars
76
2 stars
37
1 star
57

What are people saying?

AI-generated from recent customer reviews

Food Quality

Inconsistencies in food quality were noted, with reports of stale and cold items, while some customers praised the freshness of certain meals.

Customer Service

Customer service experiences varied widely, with some praising friendly staff and quick service, while others reported rude behavior and poor order handling.

Cleanliness

The restaurant was often described as clean and inviting, although some reviews mentioned unsanitary conditions.

Order Accuracy

Multiple customers reported issues with incorrect orders, indicating a need for better staff training.

Speed of Service

Service speed was inconsistent, with some customers experiencing long waits despite the restaurant being not busy.
  • AU
    Aaron Utley
    Jan 8, 2026
    2.0
    Wendy's, more than just about any other fast food place, is just so wildly inconsistent from location to location. As much as I hate it, because everyone who works here is just lovely, their food is bad. The QC just isn't there. Nuggets are always stale and rubbery. Beef is always overcooked and bland, and often tastes like a dirty flat grill. It's a real shame, because as I said, the people are just so nice. Gotta put out good food, though, especially for what they charge now. They also always just give me whatever stale nuggets they have lying around, so I often get ultra-rubbery, stale normal nuggets when I ordered spicy. Fries are often stale and unsalted. I suspect the issue is that the location is just terrible and they do not have enough traffic. That is a huge problem with Wendy's in general, though. They will allow franchisees to just open them up in the most horrible locations. You literally have to go out of your way to get to it. I am afraid I have given these guys enough chances. I just won't be back. I honestly can't believe they have managed to stay open as long as they have.
  • AR
    Annie Rozario
    Nov 23, 2025
    5.0
    Fresh and tasty food, fast service and excellent customer service.
  • GP
    Giash Patwary
    Nov 21, 2025
    5.0
    The store was clean,, behavior of all employee are friendly
  • RT
    Rezwana Tina
    Nov 21, 2025
    5.0
    Breakfast was super delicious
  • EW
    Erin Wages
    Nov 16, 2025
    1.0
    Trash everywhere rude cashier food had a finger nail in it with hair this place is disrespectful don’t go here

Frequently Asked Questions About Wendy's

What are the operating hours for the drive-thru at Wendy's Ashburn location?

The drive-thru is open from 6:30 AM to midnight Monday through Thursday and Sunday, and until 12:30 AM on Friday and Saturday.

Does Wendy's Ashburn serve breakfast?

Yes, Wendy's Ashburn location serves breakfast including combos, croissants, biscuits, classic sandwiches, coffee, and sides.

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
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  • Phone number
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