Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.4
499 reviews
5 stars
187
4 stars
103
3 stars
57
2 stars
42
1 star
110
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews mentioned cold or stale food, with several customers expressing disappointment in the freshness and preparation of their meals.
Management Issues
Numerous reviews highlighted problems with management, including unprofessional behavior and lack of effective leadership, contributing to overall dissatisfaction.
Inconsistency
The quality of service and food varied significantly, with some customers having positive experiences while many others reported consistent issues.
- C1Cat Lady 132 days ago5.0They finally turned the music to a tolerable level so it made lunch quite nice!! Fresh fries would have been nice.
- MWMichael WoodsDec 24, 20254.0Wendy’s (Ashburn, VA) It was cold outside, so we stopped by Wendy’s in Ashburn, VA and ordered chili to warm up—and it hit the spot. The chili was hot, flavorful, and exactly what we needed on a cold day. Service was quick, and the staff was friendly. A simple, comforting meal that did the job perfectly.
- MDM DDec 14, 20251.0If I could give them zero stars I would, I came through the drive thru placed my order the man taking the orders was rushing me to hurry up. Wouldn't repeat my order to confirm it was correct. When I got to the window and ask him to repeat he ignored me and just charged my card. So then I asked for a receipt he got and attitude for even asking mind you my order was wrong and when I received my baconator fries they had poured about 4 oz of oil in the container soaking the entire bag and part of my seat. And each burger had only half of the ingredients on them. This location has gone down hill in recent months. Would rather go across to Brambleton Wendy instead. And the guys taking order was a 50 something year old hindi man.
- CBChris BiggsDec 5, 20252.0I am surprised that the rating is so high because this Wendy's has not gotten a single order of mine correct in the past two years.
- SSsina3treNov 23, 20251.0This Wendy’s has some of the worst management I’ve ever encountered anywhere. When I walked up to order, an employee gave me a sideways look like I was an inconvenience for simply trying to buy food. Then the manager — unbelievably — refused to take my order for no valid reason at all. At that point I had to tell them straight up: fix your management. The disrespect, the unprofessional behavior, and the complete lack of basic customer service is unacceptable. If this is how the manager runs the place, it’s no surprise the staff behaves the same way. This location seriously needs a full reset in leadership, training, and attitude. Until they overhaul the management, I would strongly recommend avoiding this place.
Frequently Asked Questions About Wendy's
Is Broadlands Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the drive-thru at Wendy's in Ashburn, VA?
The drive-thru is open daily from 6:30 AM to 2:00 AM.
Does the Ashburn Wendy's location serve breakfast?
Yes, breakfast is served at this location daily. You can order breakfast combos, sandwiches, coffee and sides via the app or website.
Can I place an order online or through an app for this Wendy's location?
Yes, orders can be placed through the Wendy's app or online at order.wendys.com for convenient pickup or delivery where available.
What payment methods are accepted at Wendy's in Ashburn?
They accept American Express, Cash, Discover, MasterCard, and Visa.
How can I contact the Ashburn Wendy's location for questions or feedback?
You can call them directly at (703) 724-1472 or reach the Customer Care team via the Wendy’s Contact page for feedback.
Does this Wendy's location offer dine-in and drive-thru services?
Yes, this Wendy's serves customers via dine-in, drive-thru, delivery where available, and takeout.
Are there any nearby banks I can visit when coming to Wendy's in Ashburn?
Yes, Capital One Bank and Chase Bank are nearby. You can handle banking errands before or after grabbing a meal.
What local dining options are available near Wendy's in Ashburn?
Nearby dining includes Mezza Grill Mediterranean, Mali Thai Cuisine, EATaliano pizza, Starbucks coffee shop, Charisa Thai, and Samurai Sushi if you want variety after your visit.
Is there a gym close to Wendy's for a workout before or after eating?
Yes, UFC GYM Ashburn and X-Golf Ashburn are nearby active life centers for fitness enthusiasts.
Where can I find nutrition and allergen information for menu items at this Wendy's?
Nutrition and allergen details are available on the Wendy's menu website, mobile app, and at the restaurant. Crew can also help you locate nutrition posters in-store.