Dunkin'

Reviews

• FK

  Fred Kellner

  5 days ago
  5.0
  Fast and friendly service. The interior of the store is always clean and the staff is fast, professional and polite.
• NM

  Nora Merchant

  Sep 29, 2025
  1.0
  This review is after a couple times of going to this location and getting the same issues each time. Every-time I order from the app before I go, when at the window they give me my stuff , something is always missing and when asked ( mind you they don't inform me ahead of time, I always have to ask) they say that they don’t have that item in stock and can substitute it for something else. Today this happened again, I asked where are my Munchkins ( 10 count) , to which he said oh we didn’t make them today so I can give you A DONUT instead for it. I said cool give me one donut and a refund for the remaining balance. He said oh no I can't do that so why dont you park and come in and just take a refund. I said why can’t you do that because in the past on multiple occasions you have given me the remaining amount in the drivethru only to which he rolled his eyes and said il get my manager. No sorry, no apologies for not having the item instead making it seem like my fault for ordering basic donut holes ( munchkins). Horrible service and shady workers so beware and check your orders before driving off.
• DB

  Dymond Byrd

  Sep 9, 2025
  1.0
  Ordered a vanilla iced latte, drove to work, finally sat down and got to drink it, only to discover there’s not a drop of flavoring in it. Soooooooooo annoyed, it’s not even close to my job to drive back and have them remake it. Tried to call the store three times and nobody answers the phone. Now I’m out of that money with a nasty latte. THE MANAGER ANSWERED THE PHONE, told me that I have to come to the store for a refund, said she was busy, hangs up on me then turns off the phone or blocked my number. I will be reporting this to Dunkin, absolutely unacceptable. I’m a single mother, living paycheck to paycheck, I used my last few dollars for this latte to help get me through my work day and this is the service I received.
• NW

  N W

  Sep 8, 2025
  1.0
  Love the snack n bacon so much. Ordered two of those the other day, portions were much much less than what I got from other Dunkin. Disappointed. Wanted to add another experience I just had yesterday. Ordered macha latte drive through but when I tasted it, it had some kind of coffee flavor. So I opened the lid, it’s a blend of brownish and green color. I had no clue what’s indeed in there and had to dump the whole cup to trash.
• AS

  Adam Simmons

  May 3, 2025
  3.0
  My recent endeavor to acquire a simple pleasure – ice cream in a waffle cone – at the combined Baskin Robbins/Dunkin' facility proved to be an exercise in navigating unexpected challenges. The primary challenge commenced immediately upon approach: the main entry system. These doors exhibit a fascinating, almost sentient, refusal to remain in a closed and latched state. They seem determined to sample the external Ashburn breeze at every opportunity, creating a persistent, distracting draft and allowing external stimuli (like stray leaves or inquisitive gazes) to periodically breach the threshold. One must be prepared for spontaneous atmospheric fluctuations upon entry. Having successfully navigated the unpredictable entryway, the next phase involved the critical interface with the waffle cone packaging. Here, the engineering reached peak absurdity. The paper wrapper was affixed with a quantity of sugar adhesive that suggests it was designed to survive re-entry into the atmosphere. Peeling this wrapper off felt less like uncovering a treat and more like attempting to defuse a small, sugary explosive device. The bond was formidable, resisting all gentle persuasion and demanding a level of force that threatened the structural integrity of the delicate waffle cone itself. What should be a moment of simple anticipation became a wrestling match against confectionery super-glue, inevitably resulting in some collateral cone damage. Despite these... environmental and packaging-based skirmishes, the ultimate objective was achieved. The ice cream itself, once finally accessed from its heavily secured housing, was entirely satisfactory. It performed its duty as a cold, sweet reward admirably. In summation, while the core product (the ice cream) met expectations, the experience of acquiring it was notably impacted by an entrance that functions more like a suggestion box for the wind, and a waffle cone wrapper sealed with materials that could likely withstand a mild hurricane. A decent treat, yes, but one that requires navigating unnecessary obstacles.

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