Dunkin'

Reviews

• SP

  Serena P

  2 days ago
  1.0
  Customer service for the Dunkin corporation apparently doesn’t exist as i have reached out multiple times and no one has followed up with me or issued my refund. I never got my food items and the in store employees were too busy to assist appropriately since i even asked them for a refund. And then promptly was ignored the rest of my time there. Since then i have reached out multiple times trying to just get my money back for items I never received. This was over a month ago and i still have not received even an email or phone call back. I wish you could give zero stars.
• DJ

  Dee Johnson

  Nov 17, 2025
  1.0
  The customer service sucks! The young lady looked at me and walked off talking on the phone! smh All 4 people looked at me and watched me stand at the counter for like 2 minutes. Meanwhile one of the employees walks by me and then wait another minute before he says anything. I work in Customer Service and Food services! You never look at a Customer and don’t speak or try to assist. The place is a dump and this wasn’t my first experience but my last.
• DB

  DJ G-Wiz Beatz

  Nov 1, 2025
  1.0
  DON’T COME HERE ON THE WEEKENDS! Idk what happened but I believe the nice lady who was the manager doesn’t work here anymore. I literally came here every day and it used to be fantastic. Now you walk in and nobody knows what’s going on and it’s utter chaos. Can you at least greet me before you tell me to use the kiosk???
• RC

  Rafia Chowdhury

  Oct 27, 2025
  1.0
  This is a note to the manager and supervisor. PLEASE monitor the cameras and observe how your employees are making their customers drink. This is my 2nd time I came to this location and ordered an iced caramel craze latte and was given cold and old expresso shot from a cup. Both times I visited the store it was slow and didn’t have customers so there is no excuse as to why I was served cold expresso from a cup when it should have been made the proper way from the expresso machine. These are reasons why beverages do not taste authentic because it’s not made the proper way. If I order any latte, the expresso SHOULD be FRESH. Please ensure drinks are made the way correct way. Everything was just being dumped from a cup instead of the machines.
• MK

  Mildred Kronsteiner

  Oct 12, 2025
  1.0
  Awful experience. I came in at 10a to place and order for 3 boxes - 2 hot chocolate and 1 coffee. Asked for a pickup at 3:30p for a 4p party. They took my order, number and everything. Came back at 3:30p - and no order was ready. And the two working had no idea what was going on. And it took 30 minutes for them to make the 3 boxes, making me late to my own event. How and why it took 30 minutes to make 2 boxes of hot chocolate and 1 coffee is baffling. There was zero sense of urgency, no apology or even an offer of a discount or refund. Absolutely horrible service. While there - there was another gentleman ordering food and coffee - and they could barely serve him!

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