Dunkin'

3.4
491 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Ashburn, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
42876 Truro Parish Dr, Ashburn, VA
20148, United States

Hours

Reviews

3.4
491 reviews
5 stars
181
4 stars
109
3 stars
51
2 stars
30
1 star
120

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including wrong orders, slow response times, and rude staff interactions.

Order Accuracy

Many reviews highlighted issues with incorrect orders, whether through drive-thru, in-store, or mobile orders, leading to significant customer frustration.

Food Quality

There were numerous complaints about food quality, including stale donuts, cold drinks, and improperly prepared items.

Management Issues

Several customers noted unprofessional behavior from management and staff, indicating a lack of training and poor customer service practices.

Long Wait Times

Customers consistently experienced long wait times, particularly in the drive-thru, with some reporting waits of over 20 minutes.
  • GS
    Gregory Sharpe
    3 days ago
    1.0
    They have never once gotten my order right, and actually argue when I try to get it corrected when the receipt has the correct order.
  • RK
    Ryan Khan
    Nov 11, 2025
    1.0
    Didn’t honor Veterans Day Deal, saying they weren’t doing the special
  • A
    Τartarus
    Oct 22, 2025
    1.0
    I ordered a cold drink and clearly said “iced” but they still gave me a hot drink which really irritated me. Overall, I don’t think the service here is good.
  • PM
    Prachi More
    Oct 18, 2025
    1.0
    Hot coffee is served cold most of the time.
  • KS
    Katrina Smith
    Sep 14, 2025
    1.0
    Slow drive through, today the latte machine was broken. Would love to see better management.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Ashburn, VA?

Dunkin' Ashburn is open Monday to Friday from 4:30 AM to 9:00 PM, Saturdays from 5:00 AM to 9:00 PM, and Sundays from 6:00 AM to 9:00 PM.

Does Dunkin' Ashburn offer delivery and pickup services?

Yes, they provide both delivery and curbside pickup options for customer convenience.