Dunkin'

Reviews

• MH

  Mari Hernandez

  2 days ago
  1.0
  I am honestly in awe of how terrible the service was at this location. I spent almost 30 minutes inside waiting for donuts that were already sitting there ready to go. During that time, two other customers walked in to place orders, and not once did either of the two employees acknowledge them — not “I’ll be with you shortly,” not “Are you ready to order?” One of those customers eventually left after about 10 minutes of standing there without being acknowledged. Throughout my time there, the employees seemed to deliberately avoid eye contact with anyone. I watched them move around behind the counter, with one of them repeatedly going to the back and going through cabinets, without really doing anything productive other than avoiding customer service altogether. I tried to give them the benefit of the doubt since there were customers in the drive-through, which only one of them was serving, while also preparing my drinks. When my drinks were finally ready, the employee crumpled the order tag and threw it away without giving me the donuts. I let her know I was still waiting for them, at which point she handed me only half of my order. It was almost impossible to get either employee’s attention again, but when I noticed one of them standing there reading what looked like a recipe, I said, “Excuse me, I’m still missing two donuts.” He then gave me the remaining donuts. At that point, it genuinely felt like I could have asked for anything else and he would have just handed it to me. As I started to head for the door, I finally heard him helping the one customer who was still standing there waiting to order. I would avoid this location at all costs if you value your time.
• MA

  Michael A

  3 days ago
  1.0
  Staff was extremely rude and not caring at all. They forgot half of my order and when I came back and I asked for a refund or a coupon or a gift card since I had to waste my gas money in my time and be late they was like oh I can’t help you sorry. That was it. The Indian guy was very rude. I did not care for him and he was mockingly said have a good day as I left. Please contact me Duncan corporate. I do not appreciate this location and their attitude or the manager. Please reach out to me.
• MP

  Molly Parker

  3 days ago
  2.0
  The service here is terrible, twice I've ordered online orders and the dozen donuts I asked for were completely incorrect, once I watched him do it and what I had asked for on my order was there but he just grabbed something else instead saying they were out of my selections. That was the time they ignored my order for 30 minutes and I still had to wait when I arrived. Yesterday my daughter waited 20 minutes to order her drink at the counter while they waited on drive thru customers. They really need a better system for handling customers. Just because someone is a younger and waiting to order doesn't mean they should be ignored for 20 minutes while they serve drive thru customers.
• FO

  Ferdaws Omarkhail

  3 days ago
  1.0
  Absolutely unacceptable and infuriating. This is the THIRD time I’ve been given the wrong order while being charged correctly. When I pointed it out, the staff was extremely rude, disrespectful, and completely unprofessional with a nasty attitude, as if the mistake was somehow my fault. This place clearly has no standards, no accountability, and zero respect for customers. Wasting people’s time and money like this is ridiculous. Management should be embarrassed. I will never return
• JM

  Jonathan Metheny

  Dec 28, 2025
  1.0
  this is the worst dunkin in the area. the other ones are really great actually. but this one doesn't check orders or even try. my hash browns had almost no cheese and no bacon and were dry and overcooked and was only 5 potatoes. plus they just completely forgot to even give me my breakfast sandwich, and the Uber eats bag wasn't sealed. poor management, poor customer service, poor quality control. you should have answered the phone that I was calling for an hour. if you did I would have voiced my concerns there and not here. Dunkin is good, just not this location. go to any other dunkin you can.

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