Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Ashburn, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Customers consistently reported extremely poor service, including long wait times, rude staff, and frequent mistakes with orders.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including missing items and wrong items being given, leading to customer frustration.
Cleanliness and Maintenance
Several customers noted unsanitary conditions, including dirty floors and flies, which contributed to a negative dining experience.
Management Issues
Feedback indicated a lack of effective management, with complaints about staff behavior and inadequate response to customer concerns.
CB
Charlotte Bonini
Feb 23, 2026
1.0
Everytime I go thru the drive thru there’s an issue. This time I placed my order twice and it still showed the wrong thing. No update, no total. I don’t understand what’s so hard. No one in the store and no one ahead of me in line in the drive thru. I tell myself skip it, don’t go back and yet I do. What’s the point of a drive thru if you don’t get the order right and leave customers just waiting?! I’ll stick with Duck Donuts and Brusters.
NM
N M
Feb 4, 2026
1.0
Only branch that serves a few days old bagels and claim they were made that day when it’s like a rock 🙄
JY
Jana Youhanna
Feb 1, 2026
1.0
This was a very bad experience overall. The service was extremely poor and unprofessional. The staff were not helpful and did not treat customers fairly. There was no organization, no respect, and no real effort to solve problems. I felt ignored and treated unfairly the whole time. I would not recommend this place to anyone, and I will not deal with them again.
DN
Dee N
Jan 30, 2026
1.0
Bagel I got was like charcoal , I tried to inform the store but they wouldn’t answer my call
SV
Sharma Vinay
Jan 23, 2026
1.0
Was just there. Worst drive through ever. Kept waiting to order at drive through and no one even responded. Went to window and kept waiting there. Workers were just busy and didn’t bothered to come to window even after seeing that a car is there. Highly unprofessional and ill mannered.
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Certified March 01, 2026Yext Knowledge Graph
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