Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous reviews highlighted poor customer service, including rudeness from staff and long wait times.
Order Accuracy
Many customers reported issues with incorrect orders and missing items, leading to frustration.
Food Quality
Several reviews mentioned cold or unsatisfactory food quality, including complaints about stale items and food safety concerns.
Cleanliness
There were complaints about cleanliness, including dirty conditions and unsanitary food handling.
Positive Experiences
Despite the negative feedback, some customers praised friendly staff and good food experiences.
KN
Karla Nolasco
Feb 18, 2026
1.0
I recently made a purchase on February 18, 2026, around 10 pm at this Wendy's location,drive thru and the person who served me provided very poor service, was unwilling, had no empathy, and was rude. What I mean is, I'm not asking for free; I'm paying for at least decent service.
JJ
JD Johnston
Feb 8, 2026
1.0
Waiting 30 min for a burger don’t come here service is terrible and slow
BM
Brayan muñoz
Feb 2, 2026
1.0
Es increíble que llegue por el drive tru a hacer mi pedido y me pongan algo que no pedí en ningún momento y me cobren, y que al momento de decirles que no pedí eso y que necesitaba de regreso mi dinero Roxane la supuesta manager de manera grosera me decía que no y que de malas al hablar con otro muchacho de ahí me dijo que a ella no se le daba la gana de hacerme la devolución, a parte la comida que me entregaron estaba fría m, he intentado comunicarme con el servicio al cliente para dejar la queja por qué esto es inaceptable, tenía presupuestado gastar 15 dls para mi comida y me cobran casi 32 dólares y lo peor es que a esta manager no se le diera la gana de hacerme la devolución buscando excusas de que no dan vueltos en cash o que se haga la devolución a la tarjeta. Muy mal que tengan ese tipo de personal para nada preparado y para nada capacitado con el trato al consumidor
NS
Natalia Solíz
Jan 29, 2026
3.0
Deberían de tener más cuidado al servir alimentos me tocó un pedazo de plástico en mi hamburguesa
DR
Dan Rowson
Jan 23, 2026
5.0
I always get my order through drive thru and the ladies are always very nice. Food is ready quickly and made correctly
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is the Wendy's at 3431 Columbia Pike in Arlington, VA currently open?
Yes, this Wendy's location is open 24 hours a day, 7 days a week, including drive-through service.
What are the operating hours for the drive-through at this Wendy's?
The drive-through at this Wendy's is open 24 hours every day, from 4:00 AM to 3:59 AM the next day.
Does this Wendy's location offer delivery and takeout?
Yes, Wendy's at 3431 Columbia Pike offers both delivery and takeout services.
Can I use the Wendy's mobile app to order food from this location?
Yes, you can order from this Wendy's using the official Wendy's app available on the Apple App Store.
What payment methods are accepted at Wendy's on Columbia Pike?
This Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa for payment.
Does this Wendy's serve breakfast?
Yes, breakfast is served at this Wendy's location including combos, sandwiches, coffee, and sides.
How can I contact Wendy's at 3431 Columbia Pike for feedback or questions?
You can call the location directly at (667) 281-1070 or reach Customer Care via live chat or phone at 888-624-8140. Feedback can also be submitted through their website and customer satisfaction survey.
Are there any pizza restaurants near this Wendy's where I can dine after my meal?
Yes, nearby you can find '1000 Degrees Pizza Salad Wings', '1000 Degrees Neapolitan Pizza', 'Papa Johns Pizza', and 'DC Slices' which offer pizza options to try.
Is there a church close to Wendy's for visitors interested in local landmarks?
Yes, Arlington Presbyterian Church is located nearby, offering a place for worship and local culture exploration.
What other dining options are available near Wendy's on Columbia Pike?
Nearby dining options include Kabobistan for Middle Eastern cuisine, Valenciana Wine Garden for tapas and wine, Shaffer's BBQ Palace for barbecue, Chipotle Mexican Grill, and Kitchen of Purpose serving Mexican cuisine and coffee.
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