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Wendy's

3.8
(1295 reviews)

Business Details

3431 Columbia Pike, Arlington, VA
22204, United States
(667) 281-1070

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
3431 Columbia Pike, Arlington, VA
22204, United States

Hours

Reviews

3.8
1,295 reviews
5 stars
558
4 stars
298
3 stars
199
2 stars
85
1 star
155

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rudeness from staff and long wait times.

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Food Quality

Several reviews mentioned cold or unsatisfactory food quality, including complaints about stale items and food safety concerns.

Cleanliness

There were complaints about cleanliness, including dirty conditions and unsanitary food handling.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and good food experiences.
  • KN
    Karla Nolasco
    Feb 18, 2026
    1.0
    I recently made a purchase on February 18, 2026, around 10 pm at this Wendy's location,drive thru and the person who served me provided very poor service, was unwilling, had no empathy, and was rude. What I mean is, I'm not asking for free; I'm paying for at least decent service.
  • JJ
    JD Johnston
    Feb 8, 2026
    1.0
    Waiting 30 min for a burger don’t come here service is terrible and slow
  • BM
    Brayan muñoz
    Feb 2, 2026
    1.0
    Es increíble que llegue por el drive tru a hacer mi pedido y me pongan algo que no pedí en ningún momento y me cobren, y que al momento de decirles que no pedí eso y que necesitaba de regreso mi dinero Roxane la supuesta manager de manera grosera me decía que no y que de malas al hablar con otro muchacho de ahí me dijo que a ella no se le daba la gana de hacerme la devolución, a parte la comida que me entregaron estaba fría m, he intentado comunicarme con el servicio al cliente para dejar la queja por qué esto es inaceptable, tenía presupuestado gastar 15 dls para mi comida y me cobran casi 32 dólares y lo peor es que a esta manager no se le diera la gana de hacerme la devolución buscando excusas de que no dan vueltos en cash o que se haga la devolución a la tarjeta. Muy mal que tengan ese tipo de personal para nada preparado y para nada capacitado con el trato al consumidor
  • NS
    Natalia Solíz
    Jan 29, 2026
    3.0
    Deberían de tener más cuidado al servir alimentos me tocó un pedazo de plástico en mi hamburguesa
  • DR
    Dan Rowson
    Jan 23, 2026
    5.0
    I always get my order through drive thru and the ladies are always very nice. Food is ready quickly and made correctly

Frequently Asked Questions About Wendy's

Is Columbia Pike Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is the Wendy's at 3431 Columbia Pike in Arlington, VA currently open?

Yes, this Wendy's location is open 24 hours a day, 7 days a week, including drive-through service.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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