Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Mixed reviews on food quality, with some praising the burgers while others complained about cold, poorly assembled, or unappetizing items.
Service Issues
Numerous complaints about slow service, incorrect orders, and unprofessional staff behavior.
Location Challenges
The airport location has limited seating and often runs out of menu items, leading to customer frustration.
Positive Staff Interactions
Some customers noted friendly and helpful staff, despite overall service issues.
KF
Karen Freitag
Jan 29, 2026
5.0
My first time at smashburger and it did NOT disappoint. Midwestern so I hope the gravity of this compliment sinks in, but rivals Culver’s! Very friendly and attentive staff, excellent service, quick and hot food, reasonable prices, what’s not to like?!
SH
Scarlette Hsia
Jan 21, 2026
5.0
Smashburger's smashfries just get me. They came out crispy, hot, flavorful, and transport me to a simpler time in my life. I love Smashburger's fries and for $4 to sit happily by my gate? Can't complain. The lady who took my order was nice and smiled when I wanted just fries. She knows what's up!!
WS
William S.
Dec 21, 2025
3.0
Cold by the time I got to the gate
ES
Edward Su
Nov 23, 2025
4.0
Got the classic burger - very tasty and the patties seemed to be at least 4oz each. The major negative is the excessive grease. Service was okay and there is no seating.
MD
Mellissa Dzion
Oct 25, 2025
2.0
After being transferred to a different gate in the airport, I quickly had to find something to eat before boarding my plane. It wasn't easy to do this! There weren't many quick options between my original and changed gate.
Smashburger ended up being my choice. It will never again be my choice. This burger was made exactly as I ordered it. However, it was not appetizing at all. It had a funny taste like it was made on the same grill as something else, yet the grill wasn't cleaned before making the burger.
Nitsihit, the cashier, was very quite when he spoke. I had to ask him to repeat nearly everything he said. In that environment, one would think that he'd know to speak up.
It was also confusing to those patrons waiting on their meals as the kitchen staff would just call out what was ordered as opposed to the ticket number or even the purchaser's name.
As disappointed as I was in this experience, the hamburger served it's purpose, but I won't purchase from Smashburger again!
Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.
What are the Smashburger Arlington location's hours of operation?
Smashburger in Arlington is open daily from 6:00 AM to 10:00 PM.
Is Smashburger in Arlington wheelchair accessible?
Yes, this Smashburger location has wheelchair accessible entrance, parking, seating, and restrooms.
Does Smashburger offer delivery or takeout services?
Yes, Smashburger offers both takeout and delivery services, including no contact delivery.
Can I order ahead or pay ahead at Smashburger Arlington?
Yes, this Smashburger location supports order and pay ahead for customer convenience.
What payment methods does Smashburger Arlington accept?
Smashburger accepts credit, debit cards, and mobile NFC payments, and does not require cash only.
Does Smashburger Arlington serve breakfast and alcoholic beverages?
Yes, Smashburger serves breakfast as well as beer and other alcoholic beverages.
What nearby restaurants can I visit before or after dining at Smashburger Arlington?
Nearby restaurants include Fuddruckers, U Street Pub, El Centro (a Mexican restaurant), Ben's Chili Bowl, Taylor Gourmet (sandwich shop), Magic Pan (pancake house), and Big Bowl (Chinese restaurant).
Are there airport lounges close to Smashburger Arlington for travelers to relax before their flight?
Yes, nearby airport lounges include United DCASW F/A Lounge, United President's Club at Ronald Regan Intl. Airport, and United Club within Ronald Reagan National Airport.
How can visitors use nearby transit hubs, like Ronald Reagan National Airport, to access Smashburger Arlington?
Visitors can use nearby transit hubs such as Ronald Reagan National Airport, American Airlines Terminal, Jet Blue Airlines Terminal, and Washington National Airport to easily find their way to Smashburger located at 2401 S. Smith Blvd., Arlington.
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Certified February 01, 2026Yext Knowledge Graph
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