At Papa Johns Pizza in Arlington, VA, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Arlington pizza for any occasion. Call us for pizza delivery in Arlington or stop by 2440 Wilson Boulevard for carryout to order the best pizza in Arlington, along with breadsticks, wings, and more!
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and unresponsive management.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and delays in receiving their food.
Food Quality
Feedback on food quality was mixed; while some enjoyed their meals, others received undercooked or poorly made pizzas.
Delivery Issues
Several customers experienced significant delays in delivery, with some orders taking over two hours to arrive.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and noted good experiences with food quality.
KW
Kymberlee Wiley
Jan 31, 2026
2.0
I was stopped in the lobby and questioned why I didn’t tip him. He literally pulled out the receipt and pen for me to fill out. I didn’t purposely not tip, it was actually an accident. But at the end of the day, it is MY choice. My pizza was also not fully sealed and hanging open in his delivery bag. For me to be anxious that my pizza was tampered with because I didn’t tip is wild. I’ve never had a problem with papa John’s. Workers should also be paid a fair wage and not have to rely on tips. I feel bad leaving this rating but I’ve never been so upset.
JF
Jimmy Flores
Nov 18, 2025
1.0
Mal servicio,pedi una pizza a domicilio y ya es segunda vez q me manda una recalentada,
AA
Ann A
Sep 9, 2025
1.0
I think I've ordered here twice and I see why I don't normally order here. Placed an online pickup order. Ordered original crust, pineapple and bacon and boneless buffalo chicken. Got home and saw that my "original crust pizza" was THIN CRUST. The boneless buffalo chicken was breaded, needed additional baking and more buffalo sauce. Too bad I wasnt close by to take it back to the restaurant. Made a complaint and still waiting for a response from the owner. Submitted an online complaint twice and was told I will be getting a response from the store manager but haven't heard anything.
AS
Aleck Solorzano
Jul 13, 2023
5.0
Ordered carryout online. Tasted good and was ready on time.