We recently placed a large order, and unfortunately, one of the subs was missing the meat. Additionally, tomatoes were included on a sandwich even though we had specifically requested no tomatoes due to a colleague’s allergy. We understand that mistakes can happen and genuinely appreciate the team’s effort in preparing such a large order.
However, the main issue we encountered was the customer service at the register. The young gentleman assisting us was extremely dismissive and unprofessional throughout the interaction. His demeanor was nonchalant, and his tone came across as rude and uninterested. Rather than handing me a cup, he pushed the stack toward me without a word, and when I mentioned that some chips were missing from our order, his response was, “You could’ve gotten it from the front.” The lack of courtesy and effort to assist was disappointing and unacceptable.
If he does not enjoy his job or engaging with customers, perhaps he would be better suited in a position that does not require direct customer interaction. His attitude completely undermines the otherwise positive experience provided by the rest of the staff — the ladies in the back, for instance, were polite, efficient, and professional.
This level of rudeness and disregard for customers reflects poorly on the establishment as a whole. We hope this feedback is taken seriously and addressed appropriately so that future customers can receive the level of respect and service expected from your brand.