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Jimmy John's

3.5
(201 reviews)

Business Details

550 N Quincy St, Arlington, VA
22203, United States
(703) 276-3036

About

Sandwich Restaurant

Location

Jimmy John's
550 N Quincy St, Arlington, VA
22203, United States

Hours

Reviews

3.5
201 reviews
5 stars
86
4 stars
37
3 stars
18
2 stars
14
1 star
46

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, or unprofessional during interactions.

Food Quality

While many customers praised the sandwiches for being delicious and well-prepared, there were also complaints about incorrect orders and unsanitary conditions.

Speed of Service

A significant number of reviews mentioned slow service, both for in-store orders and delivery, contradicting the brand's 'freaky fast' promise.

Cleanliness

Several customers reported cleanliness issues, particularly in the bathrooms and food preparation areas.
  • AK
    Aj K
    Feb 19, 2026
    1.0
    I just went today.There is no costumers,5-6 workers and total they got 2 orders.I waited 10 mins for nothing.They are so slow and doing nothing just talking with each others.They need new manager and new workers asap.
  • RW
    Robert Walker
    Dec 23, 2025
    3.0
    Sandwiches were good. No issue with customer service.
  • RB
    Ronnie B
    Dec 20, 2025
    3.0
    Standard jimmy johns experience. Food was good, place was clean but the dude making the food loudly burped at least 4 times while we were eating there. I just feel like thats excessive and kinda gross?
  • OG
    Olivia García
    Oct 29, 2025
    1.0
    Terrible I ordered over the phone for pickup at 5pm (I placed the order 6hours before) and when I arrived they took another 26 minutes to give me my food. I ordered 20 different sandwiches (they didn’t label them and put everything in only one bag!
  • MM
    marvelin
    Oct 29, 2025
    1.0
    We recently placed a large order, and unfortunately, one of the subs was missing the meat. Additionally, tomatoes were included on a sandwich even though we had specifically requested no tomatoes due to a colleague’s allergy. We understand that mistakes can happen and genuinely appreciate the team’s effort in preparing such a large order. However, the main issue we encountered was the customer service at the register. The young gentleman assisting us was extremely dismissive and unprofessional throughout the interaction. His demeanor was nonchalant, and his tone came across as rude and uninterested. Rather than handing me a cup, he pushed the stack toward me without a word, and when I mentioned that some chips were missing from our order, his response was, “You could’ve gotten it from the front.” The lack of courtesy and effort to assist was disappointing and unacceptable. If he does not enjoy his job or engaging with customers, perhaps he would be better suited in a position that does not require direct customer interaction. His attitude completely undermines the otherwise positive experience provided by the rest of the staff — the ladies in the back, for instance, were polite, efficient, and professional. This level of rudeness and disregard for customers reflects poorly on the establishment as a whole. We hope this feedback is taken seriously and addressed appropriately so that future customers can receive the level of respect and service expected from your brand.

Brand Certified Facts from Jimmy John's

Jimmy John's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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