Business Details
About
Sandwich Restaurant
Location
Hours
Reviews
3.5
200 reviews
5 stars
86
4 stars
37
3 stars
18
2 stars
14
1 star
45
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being described as rude, dismissive, and unprofessional.
Order Accuracy
Several customers reported issues with incorrect orders, missing items, and a lack of attention to special requests.
Speed of Service
Many reviews noted that the service was slow, with long wait times for both pickup and delivery, contradicting the brand's 'freaky fast' promise.
Food Quality
Despite service issues, many customers praised the quality and taste of the sandwiches, indicating a generally positive perception of the food itself.
Cleanliness
There were complaints about cleanliness, particularly in the bathrooms and food preparation areas, which affected customer experiences.
- RWRobert WalkerDec 23, 20253.0Sandwiches were good. No issue with customer service.
- RBRonnie BDec 20, 20253.0Standard jimmy johns experience. Food was good, place was clean but the dude making the food loudly burped at least 4 times while we were eating there. I just feel like thats excessive and kinda gross?
- OGOlivia GarcíaOct 29, 20251.0Terrible I ordered over the phone for pickup at 5pm (I placed the order 6hours before) and when I arrived they took another 26 minutes to give me my food. I ordered 20 different sandwiches (they didn’t label them and put everything in only one bag!
- MMmarvelinOct 29, 20251.0We recently placed a large order, and unfortunately, one of the subs was missing the meat. Additionally, tomatoes were included on a sandwich even though we had specifically requested no tomatoes due to a colleague’s allergy. We understand that mistakes can happen and genuinely appreciate the team’s effort in preparing such a large order. However, the main issue we encountered was the customer service at the register. The young gentleman assisting us was extremely dismissive and unprofessional throughout the interaction. His demeanor was nonchalant, and his tone came across as rude and uninterested. Rather than handing me a cup, he pushed the stack toward me without a word, and when I mentioned that some chips were missing from our order, his response was, “You could’ve gotten it from the front.” The lack of courtesy and effort to assist was disappointing and unacceptable. If he does not enjoy his job or engaging with customers, perhaps he would be better suited in a position that does not require direct customer interaction. His attitude completely undermines the otherwise positive experience provided by the rest of the staff — the ladies in the back, for instance, were polite, efficient, and professional. This level of rudeness and disregard for customers reflects poorly on the establishment as a whole. We hope this feedback is taken seriously and addressed appropriately so that future customers can receive the level of respect and service expected from your brand.
- MNMonica NCOct 4, 20255.0Sandwiches are great. Fast and worth the visit.