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Many customers reported poor customer service experiences, with staff being rude or unhelpful, particularly at the deli and self-checkout.
Parking Issues
Numerous reviews highlighted frustrations with the towing policy, where customers had their cars towed while shopping, leading to significant dissatisfaction.
Store Condition
Customers noted cleanliness issues and difficulties navigating the store due to overcrowded aisles and blocked pathways.
Product Quality
There were complaints about the quality of fresh produce and meat, with reports of moldy items and expired products.
Pricing
Several customers found prices to be high compared to competitors, with some expressing dissatisfaction with the value for money.
JC
James Cloyd
Feb 24, 2026
4.0
I was in a bit of a rush this morning and already feeling flustered, but I ended up having a very pleasant experience. Rose was incredibly helpful and actually walked me to the aisle I needed, which I really appreciated. At checkout, Dyan was just as wonderful, she was friendly, fast, and very professional. Excellent customer service all around.
JW
Jay Waitsman
Feb 17, 2026
5.0
Clean. Well stocked. Taken care of.
AL
Athen LaFoy
Jan 20, 2026
2.0
Both times ive shopped here i have had someone beg me for money inside the building while I was shopping. Its very annoying.
MP
Marek Pistovcak
Jan 20, 2026
1.0
I’ve been a regular customer at this Giant location in Arlington, VA for many years, and it used to be one of my primary grocery stores. Unfortunately, after my most recent experience, I won’t be returning to this — or any other — Giant location.
I parked in the Giant lot before doing my shopping and walked to a nearby restaurant for a quick lunch. When I returned to begin my grocery run, my car was gone. It had been towed by the towing company contracted by Giant, despite the fact that I was planning to shop there immediately afterward.
Being stranded in the parking lot and then forced to pay to retrieve my own car was incredibly frustrating and completely unnecessary. As a loyal customer, I expected better treatment and clearer, more reasonable parking policies. Instead, I was penalized before I even had the chance to walk into the store.
When I went to the customer service desk to confirm whether they had requested the tow — and to return my membership card, which I no longer need — the employee I spoke with showed little concern about the situation. That interaction only added to the disappointment.
After this experience, I’m done shopping at Giant. Fortunately, there are plenty of other grocery options in the area that don’t treat their customers this way.
AF
Amanda Fabray
Jan 6, 2026
1.0
I recently moved to this area from Falls Church and I’d frequent the Giant there and I have to say, that one was much better…..my favorite thing to do was to get a fresh chicken or tenders for my lunch breaks…this giant still has chicken from 8 AM at 12:30!!…I’m often eating stale chicken for lunch and it’s quite unpleasant…..whoever is in charge should consider that most people come in during that lunch time and do not want chicken from that early. I’ve come once in the evening and the chicken was fresh and tasted way better, it’d be nice to have this during that crucial lunch hour.
What are the operating hours of Giant Food in Arlington, VA?
Giant Food in Arlington, VA is open daily from 6:00 AM to 11:00 PM. On certain holidays, hours vary; for example, it closes at 5:00 PM on November 27 and December 25.
Does Giant Food offer in-store pickup and delivery services?
Yes, Giant Food offers both in-store pickup and delivery services with options including safe curb-side pickup and convenient contactless delivery.
Can I get a flu vaccination at this Giant Food location?
Yes, Giant Food provides flu vaccination services among other health-related services at this location.
Is there a pharmacy available at Giant Food on Washington Blvd?
Yes, there is a Giant Pharmacy located within this Giant Food store offering prescription and drugstore services.
What digital tools does Giant Food provide to enhance the shopping experience?
Giant Food offers the 'SCAN IT! Mobile' app for easy shopping, as well as an iOS app available for download to manage orders and loyalty rewards.
How can I order groceries online from Giant Food?
You can start your online grocery order, access coupons, and manage loyalty rewards through the Giant Food website at http://www.giantfood.com.
Are there any convenient ATM or financial services near Giant Food?
Yes, nearby financial services include a Coinstar Kiosk - Bitcoin ATM, Coinme currency exchange and ATMs, First National Bank ATM, and Western Union money transfer service.
What nearby places can I visit before or after shopping at Giant Food?
You can visit the Redbox kiosk for rentals, enjoy dining at Mala Tang or Rocklands Barbeque and Grilling Company, or relax at Regis Salons and Kenny's Hair Studio nearby.
How can nearby services aid customers visiting Giant Food?
If you need a locksmith service, KeyMe Locksmiths is nearby, while banking needs can be met at Cardinal Bank. For beauty services, there are salons and beauty academies close to Giant Food, making it convenient to combine errands.
Are there educational or community resources near Giant Food in Arlington?
Yes, nearby are several educational institutions like the Center for the Study of Neuroeconomics and community organizations such as the American Legion Post 139, offering opportunities for learning and social engagement.
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