Chipotle Mexican Grill

3.5
583 reviews
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About

Mexican Restaurant
Chipotle Pike 3400 is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1002 S Glebe Rd, Arlington, VA
22204, United States

Hours

Reviews

3.5
583 reviews
5 stars
239
4 stars
111
3 stars
69
2 stars
44
1 star
120

What are people saying?

AI-generated from recent customer reviews

Food Quality

Inconsistencies in food quality reported, with issues like overcooked rice, salty beans, and poor freshness noted by multiple customers.

Portion Sizes

Customers frequently complained about small portion sizes, particularly with meat, leading to dissatisfaction.

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, unhelpful behavior, and lack of professionalism.

Cleanliness

The restaurant was often described as dirty, with unclean tables and food preparation areas, raising concerns about hygiene.

Management Issues

Several reviews pointed to poor management practices, including staff attitudes and operational inefficiencies.
  • JJ
    Jack
    Nov 2, 2025
    3.0
    I love chipotle so much, I went once a week and even picked my apartment complex to be right next to a chipotle. It sucks that this place is so stingy. It’s a bad sign when my friend tells me to avoid this chipotle due to its small portions. He was right. They give no meat so I accommodate with more veggies.
  • DL
    Domingo M Lopez
    Oct 1, 2025
    5.0
    Great and friendly staff and the manager Mahmoud is always there with a smile ready to make your experience even better. Best Chipotle on Columbia Pike or even Arlington! Thanks guys!!!
  • EC
    E&I Contractors
    Oct 1, 2025
    5.0
    This chipotle by far beats the others with their food quality, taste authenticity is kept excellent always on point. Great staff members working hard to deliver outstanding service!
  • ZB
    Zakaria Bidoudane
    Sep 17, 2025
    5.0
    Omar always provides excellent service with a smile every time I’m there. Truly appreciate his consistency and positive attitude!
  • BB
    Ben
    Sep 8, 2025
    2.0
    I truly cannot believe this store is still open. I’ve been ordering from this location for over a year and I would say about 80% of the time I am disappointed with what is delivered. I placed a delivery order and received barely any chicken in the bowl and like EXTRA EXTRA rice. Like what gives? I had complained on the app about the over portion of rice and then I ordered again at a later day and they gave me like barely any rice. It seems to me as some passive aggressive tactic. But honestly I am not even sure if that’s the case and this store just doesn’t care about the quality of the food. I’ve thrown out so many orders without asking for a refund or anything because getting in contact with customer support seems to be difficult. The only reason I still order from them is because I am hoping it’ll be okay. The thing is, when I visit in-store the food tastes fine and is made in the normal portions I am accustom to. Which is why I gave 2 stars. I don’t like writing reviews like this on google, it’s not my style, but I am actually now concerned for food safety. In my mind I would think someone in upper management would check on these things, no? And has a health inspector checked this store too? The fajita is always weirdly soggy and tastes like it’s been just cooked weeks ago and reheated for the purpose of saving time. In my bowl I can see the cilantro is wilted, I’m sure it could just be the moisture from other food products but why can I see big chucks of cilantro? This should have been chopped up into the food. I know we can see them “cook” food in the back, but I’m under the impression they are def cutting corners and probably service the really poor quality stuff for delivery orders because they can get away with it. Like we all know what chipotle used to be and they cared about the quality and some stores still do. But this one clearly does not care what they send out the door. Please to management that’s looking at this comment, may you please check on this store and really give it a good review and have an honest conversation with your staff about food quality? Unless it’s from management direction to send out poor quality food, under portion protein and over portion rice.

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill in Arlington offer?

Chipotle Mexican Grill offers Mexican cuisine with customizable burritos, bowls, quesadillas, tacos, and salads.

What are the opening hours of Chipotle Mexican Grill at 1002 S Glebe Rd?

Chipotle is open daily from 10:00 AM to 11:00 PM.