Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Crystal City is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.8
517 reviews
5 stars
240
4 stars
105
3 stars
64
2 stars
29
1 star
79
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported consistently poor and rude service from staff, with complaints about inattentiveness and lack of friendliness.
Food Quality
While some customers praised the freshness and flavor of the food, others noted issues with portion sizes being smaller than expected and inconsistent quality.
Cleanliness
Several reviews highlighted cleanliness issues, including dirty tables and condiment areas, which detracted from the overall dining experience.
Portion Sizes
A recurring theme was dissatisfaction with portion sizes, with many customers feeling that they received less food than at other locations.
LE
lessvia euceda
4 days ago
4.0
I visit this Chipotle location frequently, and unfortunately, the customer service has been consistently disappointing. The employees often seem annoyed and uninterested in helping customers. There’s a noticeable lack of friendliness, and it makes the overall experience uncomfortable.
TR
Taylor R.
Feb 13, 2026
3.0
7pm out of almost everything with nothing being made and the largest stack of dishes on the counter.
AS
Alex S
Jan 13, 2026
5.0
The best chipotle I’ve ever been to. All of the ingredients were hitting. Excellent customer service especially during busy lunch hour. Plenty of seating too!
RE
rachid elmhboul
Jan 2, 2026
1.0
No chiken juste rice with lruts
JD
Jayla Davis
Dec 28, 2025
5.0
The Crystal Drive Chipotle never disappoints! The food is always fresh, flavorful, and made exactly the way I like it. Reliable, delicious, and always a go-to spot for a quick and satisfying meal!