Business Details
About
Mexican Restaurant
Chipotle Crystal City is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.8
571 reviews
5 stars
261
4 stars
117
3 stars
72
2 stars
32
1 star
89
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and flavorful, though some reported issues with portion sizes and quality declining over time.
Service Issues
Many reviews highlighted poor customer service, including rude staff, slow service, and lack of attention to customer needs.
Cleanliness
The cleanliness of the restaurant was frequently criticized, with reports of dirty tables and unsanitary conditions.
Portion Sizes
Numerous customers expressed dissatisfaction with the portion sizes, stating they have become smaller and inconsistent compared to other locations.
Staff Attitude
Several reviews mentioned unprofessional behavior from staff, including rudeness and lack of engagement with customers.
- EZEmmanuel ZelalemNov 13, 20251.0What an experience! I wish I could put 0 stars for service. I walked in asked for a bowl. The woman asked what type of rice. I said white 3 times but she proceeded to not pay attention. Then I ask for steak. She skimps out and i say can you please add more. She proceeded to get one piece and put it in the bowl as I told her she barely put a scoop. Then when we get to pico, is when the fun starts AND ENDS. She puts half a scoop of pico. I mean who skimps out on pico!!! I ask for more and she forcefully and sarcastically covers my whole bowl in pico. At which point I walk out for the disrespect and lack of customer service. Chipotle let’s get it together! In this economy there is no space to be acting like this. Your stock is down almost 50% in the last year!
- JBjames broncoOct 25, 20255.0great food. very yummy I was drawling
- DFDeven FlowersOct 22, 20255.0This chipotle is SO GOOD. And I'm picky about which locations I frequent as chipotle is a weekly dinner choice for me. Food is ALWAYS hot and fresh. 10/10 would recommend!!
- CSCK STONEROct 14, 20254.0.. been a minute since eating at the Chip.. was surprised how small the portions have gotten. Price increase and smaller portion? 🤔 taste is standard, but i give 3 stars for the size. Maybe the BOD of the corp consider a large and small size and charge accordingly?
- BMB. McCoySep 21, 20251.0Dirty tables, especially the condiment area with no sauce, napkins everywhere, wet counter tops with food debris. Been coming by here for years.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in Crystal City?
Chipotle Mexican Grill in Crystal City is open daily from 10:00 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Arlington, VA?
It is located at 2231 Crystal Dr, Arlington, VA 22202, next to Starbucks.
What dining options does Chipotle in Crystal City offer?
They offer in-store pickup and delivery services for your convenience.
How can I order food from Chipotle Crystal City online?
You can order online through the Chipotle app or directly at https://order.chipotle.com/.
Does Chipotle Crystal City support sustainable and responsibly sourced food?
Yes, Chipotle follows 'Food with Integrity' principles by using responsibly sourced, wholesome ingredients without artificial additives.
Can I earn rewards or get exclusive offers at Chipotle Crystal City?
Yes, by signing up for Chipotle Rewards, you can earn free food and exclusive offers.
What types of cuisine does Chipotle Mexican Grill in Crystal City offer?
They specialize in Mexican cuisine including customizable burritos, bowls, quesadillas, tacos, and salads.
Is there convenient parking available near Chipotle Mexican Grill in Crystal City?
Yes, Crystal Car Park & Ride is a nearby parking facility to use when visiting Chipotle.
Are there nearby attractions or parks to visit before or after dining at Chipotle?
Yes, you can visit Crystal City Garden, a nearby park attraction, for some outdoor relaxation.
What other dining or coffee options are near Chipotle in Crystal City?
Nearby places include Starbucks, a coffee shop right next door, and Ruth's Chris Steak House for other dining choices.