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Brand Certified

Chipotle Mexican Grill

3.6
(372 reviews)

About

Mexican Restaurant
Chipotle Lee Heights Shops is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
4520 Cherry Hill Rd, Arlington, VA
22207, United States

Hours

Reviews

3.6
372 reviews
5 stars
163
4 stars
69
3 stars
40
2 stars
27
1 star
73

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted consistently poor customer service, with staff being described as rude, unfriendly, and unprofessional.

Portion Sizes

Many customers expressed dissatisfaction with the small portion sizes, noting that they felt shortchanged compared to other locations.

Food Quality

While some reviews praised the freshness and taste of the food, others reported issues with undercooked ingredients and inconsistent quality.

Management Issues

Several reviews pointed to poor management practices, including inadequate staffing during busy times and a lack of responsiveness to customer complaints.

Cleanliness

There were mixed reviews regarding cleanliness, with some customers noting unsanitary conditions, particularly concerning food storage.
  • MS
    Mark Smith
    Feb 8, 2026
    4.0
    I've had mostly good experiences at this Chipolte. What I like best about this establishment is that even when it's busy, the staff takes the time to make sure your order is correct. The food has generally been good and does not taste as if it has been sitting around or under heat lamps. Note: The inside seating area is limited and kind of drab. All considered, this is one of the better run Chipoltes in N. Virginia.
  • TH
    Teer Hardy
    Feb 5, 2026
    5.0
    Solid chipotle experience
  • MM
    Muhammad
    Jan 28, 2026
    1.0
    Tiny portions i ate a bowl and still hungry give people what they want a real scoop of chicken I shouldnt have to order double to get what should be a single
  • KW
    Kay Whitacre
    Dec 17, 2025
    5.0
    Consistently great. Healthy ingredients. Enormous portion. I get 3 meals from one bowl. All of the protein options are delicious, and get the brown rice. It's better for you and you won't notice the difference.
  • CG
    Chloe G
    Dec 9, 2025
    1.0
    I really try not to leave negative reviews, but my experience at this Chipotle on December 9th was disappointing enough that I feel it needs to be shared. I’ve been coming to this location for about two years, and now I’m honestly hesitant to return. When I reached the front of the line, the female employee helping me was unfriendly from the start. There was no meat left on the line, so I asked if carne asada or any other meat would be ready soon. Even though I could clearly see another employee cooking and moving meat behind her, she told me “no” to everything without checking. I even pointed toward the pickup-order station where they often keep extra ingredients, and she still said “no” without looking. I ended up settling for chicken simply because I didn’t have time to go elsewhere. She barely filled my bowl, and things continued downhill. The cashier walked away to help the person behind me, leaving me standing there through her entire order while the original employee just wiped counters and chatted. When the cashier finally returned, he didn’t apologize and handled my food so roughly that he dented the tray before tossing it into a bag. This was the worst service I’ve received at any Chipotle, and judging by other reviews, it seems like a recurring issue with the evening staff at this location. I really hope management steps in and makes improvements.

Frequently Asked Questions About Chipotle Mexican Grill

Where is Chipotle Mexican Grill located in Arlington?

Chipotle Mexican Grill is located at 4520 Cherry Hill Rd, inside the Lee Heights Shops in Arlington, VA 22207.

What are the operating hours of Chipotle Mexican Grill at Lee Heights Shops?

The restaurant is open daily from 10:00 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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