Business Details
About
Mexican Restaurant
Chipotle Lee Heights Shops is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
366 reviews
5 stars
160
4 stars
67
3 stars
39
2 stars
27
1 star
73
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted consistently rude and unprofessional staff, leading to a negative customer experience.
Food Quality
Customers reported inconsistent food quality, with issues such as undercooked ingredients and small portion sizes.
Order Accuracy
Many customers experienced problems with incorrect or incomplete orders, particularly with online and carry-out requests.
Cleanliness
Some reviews mentioned unsanitary conditions, particularly regarding food storage and handling.
Management Issues
Several reviews pointed to poor management practices, including inadequate staffing and lack of responsiveness to customer complaints.
- KPKay PommereningDec 17, 20255.0Consistently great. Healthy ingredients. Enormous portion. I get 3 meals from one bowl. All of the protein options are delicious, and get the brown rice. It's better for you and you won't notice the difference.
- MAMalik Owais sajjad AwanDec 13, 20251.0Ordered a chicken bowl and its full of salt.
- SPSandra PortilloDec 10, 20254.0The food was DELICIOUS! but this place is a bit small.
- CGChloe GDec 9, 20251.0I really try not to leave negative reviews, but my experience at this Chipotle on December 9th was disappointing enough that I feel it needs to be shared. I’ve been coming to this location for about two years, and now I’m honestly hesitant to return. When I reached the front of the line, the female employee helping me was unfriendly from the start. There was no meat left on the line, so I asked if carne asada or any other meat would be ready soon. Even though I could clearly see another employee cooking and moving meat behind her, she told me “no” to everything without checking. I even pointed toward the pickup-order station where they often keep extra ingredients, and she still said “no” without looking. I ended up settling for chicken simply because I didn’t have time to go elsewhere. She barely filled my bowl, and things continued downhill. The cashier walked away to help the person behind me, leaving me standing there through her entire order while the original employee just wiped counters and chatted. When the cashier finally returned, he didn’t apologize and handled my food so roughly that he dented the tray before tossing it into a bag. This was the worst service I’ve received at any Chipotle, and judging by other reviews, it seems like a recurring issue with the evening staff at this location. I really hope management steps in and makes improvements.
- MMMarieNov 14, 20251.0They are rude and we got food poisoning from this location. We have had the same rude experience there as others have described. Last night my daughter was too afraid to go in and order because the lady working there is so rude to her, so she had her brother order for her. Now fast forward early this morning and my daughter got sick with food poisoning from chipotle.
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill located in Arlington?
Chipotle Mexican Grill is located at 4520 Cherry Hill Rd, inside the Lee Heights Shops in Arlington, VA 22207.
What are the operating hours of Chipotle Mexican Grill at Lee Heights Shops?
The restaurant is open daily from 10:00 AM to 11:00 PM.
Does Chipotle offer pickup and delivery services at this location?
Yes, Chipotle offers both in-store pickup and delivery services.
How can I order online from Chipotle Mexican Grill at Lee Heights Shops?
You can order online through their website at https://order.chipotle.com/ or use the Chipotle app available in the App Store.
What types of food does Chipotle Mexican Grill serve?
Chipotle offers customizable menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Is Chipotle Mexican Grill at Lee Heights Shops LGBTQ friendly?
Yes, this Chipotle location welcomes LGBTQ customers.
Can I get catering services at Chipotle Mexican Grill in Lee Heights Shops?
Yes, catering services are available along with gift cards and credit card payments.
What nearby shopping options are available around Chipotle Mexican Grill at Lee Heights Shops?
Nearby shopping includes the Lee Heights Shops shopping center itself, Lemon Twist boutique, Lemoncello Boutique for women's and children's clothing, and Facets Fine Jewelry.
Are there nearby places to grab a coffee before or after visiting Chipotle?
Yes, Starbucks and Cafe Parisien are nearby coffee shops where you can relax with a drink.
What dining options are available near Chipotle Mexican Grill at Lee Heights Shops?
You can find several nearby dining options such as Cassatt's Gourmet Bistro (French cuisine), Homemade Pizza Co., Old Dominion Pizza Company (Italian cuisine), and Crisp & Juicy (chicken restaurant).