Business Details
About
Mexican Restaurant
Chipotle Lee Heights Shops is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
361 reviews
5 stars
158
4 stars
66
3 stars
39
2 stars
27
1 star
71
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional staff, with many customers feeling uncomfortable during their interactions.
Food Quality
Customers reported inconsistent food quality, with issues such as undercooked ingredients, small portions, and overall dissatisfaction with the taste.
Order Accuracy
Many customers experienced problems with incorrect orders, missing items, and poor handling of online orders.
Management Issues
Several reviews pointed to poor management practices, including inadequate staffing during busy times and lack of responsiveness to customer complaints.
Speed of Service
While some customers noted fast service, others experienced long wait times and disorganization during peak hours.
- MMMarieNov 14, 20251.0They are rude and we got food poisoning from this location. We have had the same rude experience there as others have described. Last night my daughter was too afraid to go in and order because the lady working there is so rude to her, so she had her brother order for her. Now fast forward early this morning and my daughter got sick with food poisoning from chipotle.
- NBNyssa BoelOct 21, 20253.0Ordered carry out through the app, which was a mistake considering they forgot multiple topping items in my order.
- SKsonia khOct 19, 20251.0⭐ 1 Star I went there on Sunday night around 7:30 and ordered three bowls and one burrito. The lady helping us was extremely rude from the start and had a bad attitude. When we asked for veggies, she said they didn’t have any left. I asked for just a little bit of hot sauce, and she dumped a full spoon of it on my bowl. She looked at me with such anger, and the whole interaction felt very uncomfortable. The staff seemed irritated and unprofessional, and they didn’t have many ingredients available. Really disappointing experience — I won’t be going back.
- NTNicolas TercerosOct 3, 20251.0La comida de este restaurante no es agradable como de las otras sucursales, desde el primer bocado no fue nada bueno, la carne estaba muy condimentada
- TMT MullinoSep 14, 20251.0Rudest experience for absolutely no reason. The cashier was extremely rude when I scanned my rewards card. He gave a me a dirty look, threw up his hands, rolled his eyes and then flipped the screen over to show that he was putting in a gift card number. Literally didn’t say a word just acted completely passive aggressive and unprofessional.
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill located in Arlington?
Chipotle Mexican Grill is located at 4520 Cherry Hill Rd, inside the Lee Heights Shops in Arlington, VA 22207.
What are the operating hours of Chipotle Mexican Grill at Lee Heights Shops?
The restaurant is open daily from 10:00 AM to 11:00 PM.
Does Chipotle offer pickup and delivery services at this location?
Yes, Chipotle offers both in-store pickup and delivery services.
How can I order online from Chipotle Mexican Grill at Lee Heights Shops?
You can order online through their website at https://order.chipotle.com/ or use the Chipotle app available in the App Store.
What types of food does Chipotle Mexican Grill serve?
Chipotle offers customizable menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Is Chipotle Mexican Grill at Lee Heights Shops LGBTQ friendly?
Yes, this Chipotle location welcomes LGBTQ customers.
Can I get catering services at Chipotle Mexican Grill in Lee Heights Shops?
Yes, catering services are available along with gift cards and credit card payments.
What nearby shopping options are available around Chipotle Mexican Grill at Lee Heights Shops?
Nearby shopping includes the Lee Heights Shops shopping center itself, Lemon Twist boutique, Lemoncello Boutique for women's and children's clothing, and Facets Fine Jewelry.
Are there nearby places to grab a coffee before or after visiting Chipotle?
Yes, Starbucks and Cafe Parisien are nearby coffee shops where you can relax with a drink.
What dining options are available near Chipotle Mexican Grill at Lee Heights Shops?
You can find several nearby dining options such as Cassatt's Gourmet Bistro (French cuisine), Homemade Pizza Co., Old Dominion Pizza Company (Italian cuisine), and Crisp & Juicy (chicken restaurant).