Business Details
About
Mexican Restaurant
Chipotle Pentagon City is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.2
231 reviews
5 stars
82
4 stars
40
3 stars
21
2 stars
15
1 star
73
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional staff, with complaints about poor service and lack of empathy towards customers.
Food Quality
Many customers reported issues with food quality, including small portions, overcooked or stale ingredients, and even instances of foodborne illness.
Order Accuracy
A significant number of reviews mentioned incorrect orders and mistakes in billing, leading to dissatisfaction among customers.
Cleanliness
Several customers noted concerns about cleanliness, including finding hair in food and unsanitary conditions.
- PLPL Lau1 day ago3.0⭐⭐⭐ Popped into this Chipotle location at the Fashion Centre at Pentagon City for a quick dinner. I tried the Honey Chicken Bowl, and it was both decent and tasty—the flavors were well-balanced, and the ingredients looked fresh. A big shoutout to the staff. They were very patient while I was picking out my toppings and moved at a great pace—not so fast that they rushed the portions, but quick enough to keep the line moving. What I ordered: Honey Chicken Bowl ($10.55) Small Soda ($3.15) Total with tax: $15.07 The seating area was clean enough for a busy mall location, and the service was reliable. Definitely a solid spot for a quick, filling meal if you're shopping in the area!
- AOAlexandra OrtegaNov 30, 20251.0The worst restaurant where you can take food is Chipotle. The ladies who work there are too rude and also one pays a plate of almost 20 dollars so that they don't give him a good portion of meat. Just put three pieces and fill the plate with rice and white sauce.
- SCS CNov 25, 20252.0Not busy when I got there. Got my burrito double wrapped and still a huge hole where falling apart before even eating
- ACAaron CNov 20, 20251.0The servers legitimately don't know what they're doing, I repeatedly asked multiple times for queso ON my bowl, but they just closed my bowl and told me they'll put it on the side. And then they charged me extra for the "side queso" instead of the topping queso, even though I literally asked for it on top, not on the side. The food itself was also worse than the average Chipotle- I'd go to a different location if you have the option
- MAMusa AlamNov 9, 20251.0I ordered a burrito and the cashiers were talking about me ordering guacamole with it, which I didn't. I had already paid with Apple Pay, didn't really notice it much. When I got home, I realized my bill was way too high for a steak burrito. I went in my bad to see the receipt so I can request a refund, but the cashier had not put it in there. They made a mistake on the order and didn't give me the receipt so I couldn't correct it, which is very unprofessional. The food itself was good.
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill Pentagon City located?
Chipotle Mexican Grill Pentagon City is located at 1100 S Hayes St, in the Fashion Centre at Pentagon City Food Court, Arlington, VA 22202.
What are the operating hours of Chipotle Mexican Grill in Pentagon City?
Chipotle Mexican Grill in Pentagon City is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does Chipotle Pentagon City offer pickup and delivery services?
Yes, Chipotle Pentagon City offers both in-store pickup and delivery services.
What type of food and ingredients does Chipotle Pentagon City serve?
Chipotle Pentagon City serves customizable Mexican fast-casual dishes like burritos, bowls, quesadillas, tacos, and salads, using responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
How can I order food online from Chipotle Pentagon City?
You can order food online through Chipotle's official ordering website at https://order.chipotle.com/ or via their Apple app using the Chipotle app link.
Does Chipotle Pentagon City participate in any rewards programs?
Yes, customers can sign up for Chipotle Rewards to earn exclusive offers and free food.
What payment methods are accepted at Chipotle Mexican Grill Pentagon City?
Chipotle Pentagon City accepts credit cards, offers gift cards, and supports online ordering and delivery payments.
Is Chipotle Pentagon City accessible by public transportation near Pentagon City Mall Parking Garage?
Yes, Chipotle Pentagon City is conveniently located near the Pentagon City Mall Parking Garage (Pentagon Unofficial Visitor Lot), making it accessible for customers who park there or use nearby transit options.
What nearby shopping options are available around Chipotle Mexican Grill Pentagon City?
Nearby shopping options include Nordstrom The Fashion Centre at Pentagon City, Lucky Brand, UNTUCKit, Champs Sports, and The Black Tux at Nordstrom, allowing customers to enjoy shopping before or after dining at Chipotle.
Are there any nearby cafes or places to relax near Chipotle Pentagon City?
Yes, customers can visit the Marketplace Cafe or the Nordstrom Espresso Bar nearby for coffee or a casual dining experience close to Chipotle Mexican Grill.