Business Details
About
Mexican Restaurant
Chipotle Pentagon City is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.2
229 reviews
5 stars
82
4 stars
40
3 stars
20
2 stars
14
1 star
73
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unprofessional.
Food Quality
Many customers reported issues with food quality, including stale ingredients, over-salted dishes, and even finding foreign objects in their meals.
Portion Sizes
Several reviews mentioned stingy portion sizes, with customers feeling shortchanged on the amount of food served.
Cleanliness
There were complaints about cleanliness, including reports of hair in food and unsanitary conditions.
Consistency
While some customers praised the food and service, there were significant inconsistencies noted, with experiences varying widely between visits.
- ACAaron C4 days ago1.0The servers legitimately don't know what they're doing, I repeatedly asked multiple times for queso ON my bowl, but they just closed my bowl and told me they'll put it on the side. And then they charged me extra for the "side queso" instead of the topping queso, even though I literally asked for it on top, not on the side. The food itself was also worse than the average Chipotle- I'd go to a different location if you have the option
- MAMusa AlamNov 9, 20251.0I ordered a burrito and the cashiers were talking about me ordering guacamole with it, which I didn't. I had already paid with Apple Pay, didn't really notice it much. When I got home, I realized my bill was way too high for a steak burrito. I went in my bad to see the receipt so I can request a refund, but the cashier had not put it in there. They made a mistake on the order and didn't give me the receipt so I couldn't correct it, which is very unprofessional. The food itself was good.
- NKNick KalathasNov 3, 20251.0The portions of the burritos are now insanely small. You can actually see the employees carefully taking as small a portion of each food as possible. The wrapping of the burrito is very subpar too.
- SSSteve SharpeOct 25, 20251.0Crazy slow service at this location. If there's even a single person in front of you, prepare to wait 15 minutes just to order.
- MMMuskaan MulaniOct 6, 20251.0the staff is super rude! especially the “manager” stella (unsure if she lied about her name) was super ignorant and disrespectful! made the experience terrible!
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill Pentagon City located?
Chipotle Mexican Grill Pentagon City is located at 1100 S Hayes St, in the Fashion Centre at Pentagon City Food Court, Arlington, VA 22202.
What are the operating hours of Chipotle Mexican Grill in Pentagon City?
Chipotle Mexican Grill in Pentagon City is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does Chipotle Pentagon City offer pickup and delivery services?
Yes, Chipotle Pentagon City offers both in-store pickup and delivery services.
What type of food and ingredients does Chipotle Pentagon City serve?
Chipotle Pentagon City serves customizable Mexican fast-casual dishes like burritos, bowls, quesadillas, tacos, and salads, using responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
How can I order food online from Chipotle Pentagon City?
You can order food online through Chipotle's official ordering website at https://order.chipotle.com/ or via their Apple app using the Chipotle app link.
Does Chipotle Pentagon City participate in any rewards programs?
Yes, customers can sign up for Chipotle Rewards to earn exclusive offers and free food.
What payment methods are accepted at Chipotle Mexican Grill Pentagon City?
Chipotle Pentagon City accepts credit cards, offers gift cards, and supports online ordering and delivery payments.
Is Chipotle Pentagon City accessible by public transportation near Pentagon City Mall Parking Garage?
Yes, Chipotle Pentagon City is conveniently located near the Pentagon City Mall Parking Garage (Pentagon Unofficial Visitor Lot), making it accessible for customers who park there or use nearby transit options.
What nearby shopping options are available around Chipotle Mexican Grill Pentagon City?
Nearby shopping options include Nordstrom The Fashion Centre at Pentagon City, Lucky Brand, UNTUCKit, Champs Sports, and The Black Tux at Nordstrom, allowing customers to enjoy shopping before or after dining at Chipotle.
Are there any nearby cafes or places to relax near Chipotle Pentagon City?
Yes, customers can visit the Marketplace Cafe or the Nordstrom Espresso Bar nearby for coffee or a casual dining experience close to Chipotle Mexican Grill.