Buffalo Wild Wings

3.0
1575 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
2450 Crystal Drive, Arlington, VA
22202, United States

Hours

Reviews

3.0
1,575 reviews
5 stars
405
4 stars
303
3 stars
235
2 stars
167
1 star
465

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely slow service, with long wait times for both dine-in and takeout orders, often exceeding expected times.

Food Quality

Many reviews highlighted poor food quality, including overcooked wings, incorrect orders, and items that appeared to be stale or reheated.

Staff Attitude

Several customers experienced rude or unprofessional behavior from staff, contributing to a negative dining experience.

Management Problems

Frequent mentions of poor management practices, including lack of staff training and inadequate response to customer complaints.

Inconsistent Experience

While some customers had positive experiences with friendly service and good food, these were overshadowed by the majority of negative reviews.
  • LL
    Liam Crosby (LJ)
    3 days ago
    1.0
    Terrible service, took an hour to get all of our food, understaffed, and the worst dining experience ive ever had. Got here at 10:00 its now 11:13 and not everyone in my group has their food yet. To be fair, they are understaffed and we had a group of 22 people, but a hour and a half is ridiculous. Also asked for a game 2 different times throughout the hour, and still they havent changed it.
  • NE
    Noah Eschardies
    3 days ago
    1.0
    Terrible service, took an hour to get all of our food, understaffed, and the worst dining experience ive ever had. Got here at 10:00 its now 11:13 and not everyone in my group has their food yet. To be fair, they are understaffed and we had a group of 22 people, but a hour and a half is ridiculous. Also asked for a game 2 different times throughout the hour, and still they havent changed it.
  • HC
    Harry Cooper
    Nov 16, 2025
    1.0
    Decided to come to BWW on a Sunday evening instead of going to another local bar because I knew BWW would have the Chargers v Jaguars game. Went in with a friend – I’ll just note that my expectations of the service at BWW is low and I don’t expect five, four, or even three star service – and we got some beers and wings for food. Da’Miya was our server, and I am only mentioning her because she really negatively impacted our evening while trying to enjoy some Sunday football. I really don’t like to call servers out, but this was just too much not to mention. She was rude to us RIGHT off the get-go, unattentive, and just, if I haven’t said it enough yet, rude. We asked for water, and she took 25 minutes to grab it. Even after we asked, she still took a while. She could not be bothered to come to a stop when we asked her for something, but she did spend at least 15 minutes at a table with two guys, chatting with them for a long time. In the interim, someone else brought my food out, and it was wrong. She brought it out, and then I asked for a fork, and she just decided to go to 5 other tables instead of just grabbing it. After 5 minutes of waiting, I went to the bar, and then she saw me coming and handed another server a wet fork, and then that waitress proceeded to hand it to me. Nice. She also went right outside the glass and ripped her vape, blowing it right outside the windows of the restaurant, and then came back in and didn’t wash her hands before handling food or serving other tables. Violation? Maybe? She then brought out our check but came with two drinks in her hands - she didn’t say anything, she just held out the drink and looked away. I said, nicely, “sorry we didn’t order any drinks” she snapped “take the receipt”. I was like Ok… Just rude. I get it if people have a bad day, don’t want to engage, are a little slow, but being overtly rude is not okay with me. As a patron, I expect to not be treated poorly, especially if I am being kind back. Not once did I rush her, request too much, I always said “may I please”, “Thank you so much!” - so to not be extended the bare minimum of courtesy sucks, quite frankly. Overall, I think there are a lot better options in the area for football. I know, if you’re reading this, you’re like, really, he’s leaving a review for Buffalo Wild Wings. But I had to just call out someone being rude and providing terrible service. Buffalo Bad Wings tonight. I think some manager might respond and be like "we'll make this right- fill out this form", but at this point, just ask your waiters not to be rude! You don't need a form for that. Have some pride in your business location.
  • NM
    Nic Myers
    Nov 10, 2025
    3.0
    Service was lacking due to clearly being understaffed. But waiter did his absolute best to keep up so I'll leave that at 3 stars. Big respect. As to the food, it's standard BWW fare, sports bar food. But two surprises: the burger was better than expected, and the homemade guacamole was incredible. Like I couldn't believe such food guac came from BWW. Only complaint: I could see 22 giant TVs from my seat. There were even more I couldn't see. At some point you have to ask when it's too many TVs... Distracting to have all those flashing screens around. Also the music was so loud when we arrived that we had to yell to be heard by each other. For those reasons I dinged it one star to two.
  • WC
    Wendy Caputo
    Nov 7, 2025
    5.0
    Stopped in for a drink and appetizer as my daughter's flight was delayed. I was surprised to see the restaurant so empty on a Friday night. The bartender was great. She was profesional, friendly and made a delicious salted caramel martini. The big tot appetizer came out quick and was tasty. Everything was great with our service and food. Before we left I stopped in the bathroom and it was disgusting. Blood stains on the floor, dirty toilet and liquid on top of the toilet paper dispenser. Plus the whole bathroom smelled dirty. My husband said the men's bathroom wasn't much better - looked like it hasnt been cleaned in a month. Disappointing way to end our visit.

Frequently Asked Questions About Buffalo Wild Wings

What types of food does Buffalo Wild Wings in Arlington offer?

Buffalo Wild Wings in Arlington offers award-winning Buffalo, New York-style chicken wings with a choice of 26 sauces and seasonings.

What are the opening hours of Buffalo Wild Wings on weekdays?

Buffalo Wild Wings is open from 11:00 AM to 11:00 PM, Monday through Friday.