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Wingstop

3.1
(550 reviews)

Business Details

6328 Richmond Hwy, Alexandria, VA
22306, United States
(703) 417-9464
https://www.wingstop.com/

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Alexandria West Potomac. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Wingstop
6328 Richmond Hwy, Alexandria, VA
22306, United States

Hours

Reviews

3.1
550 reviews
5 stars
208
4 stars
71
3 stars
45
2 stars
41
1 star
185

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, particularly from the management, with reports of rudeness and unprofessional behavior.

Order Accuracy

Many customers experienced issues with incorrect orders, including missing items and wrong types of wings.

Food Quality

Feedback indicated inconsistent food quality, with complaints about wings being soggy, overly salty, or not fresh.

Long Wait Times

Customers frequently reported excessive wait times for their orders, both for in-store and online pickups.

Staff Behavior

Several reviews mentioned staff being unprofessional, with specific complaints about certain employees being rude or dismissive.
  • MY
    Mike Yedinak
    Feb 8, 2026
    1.0
    This location will take orders they can’t fill and leave the customer holding the tab. No way to cancel as they won’t turn up the phone. Hopefully 2-3 hours later you get it cold food…?
  • JM
    Jesus Miranda
    Feb 1, 2026
    5.0
    The person Washington verey nice
  • YD
    Yen Dinh
    Jan 23, 2026
    1.0
    Very unprofessional general manager. I ordered my food online to come pick up. When I got home my wings tasted burnt but did not look burnt. Prop from old oil. I wasnt happy with the order. I called to talk to person in charge. Eli picked up and we had text exchange. I asked him if he wants me to bring the wings back, he said it's fine. He told me he would put it in and they would do my refund next morning. I called back the morning, talked to someone else and she said she would let the manager know. It has been almost 3 weeks. I called 2 days ago, the general manager told me she would call me back in an hour after she talked to her people. I didnt hear anything. I called back today and she was very rude and unprofessional. She told me the food did not look burn, and that she trained her people to tell the customers to bring back food. She then told me I told her something else when i talk to her 2 days ago and that all calls are being recorded. I told her then that did I said. She couldnt say. Then hang up on me. I feel very frustrated and angry with the way they handled the situation. The manager was unprofessional and rude. I have been waiting for almost a month for my refund and this is what i get.
  • KD
    Kaan Dumanoğlu
    Jan 11, 2026
    1.0
    Manager (She) is very unresponsible person. Why wingstop put this women like manager. I don't know. She is unnecessary person
  • AK
    Ahnaf Intesar Khan
    Jan 7, 2026
    1.0
    FIRE THIS GUY. He was being racist, aggressive, arrogant, mischievous, loud and making fun of me. If the manager does not take action against this guy, I would kindly ask the owners to fire both the manager, who already has multiple complaints from other customers, and this guy as well. This is the worst customer service I've ever had at a restaurant in the US. I worked in restaurants myself and if we ever treated any of our customers like that they would have fired us immediately so I please want to get the attention of the owners so they know what’s happening in their business. I will never even step foot in this restaurant even if I am offered a million dollars after the behaviour I have seen from this guy please again I am repeating FIRE THIS GUY you don’t need or deserve an employee like this in your workplace, there are a lot of qualified people looking for jobs so please hire them.

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.

Brand Certified Facts from Wingstop

Wingstop partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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