Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.7
1,083 reviews
5 stars
438
4 stars
275
3 stars
158
2 stars
56
1 star
156
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, particularly at the drive-thru, leading to a negative experience.
Order Accuracy
Frequent complaints about incorrect orders and missing items, with customers expressing frustration over having to check their orders before leaving.
Food Quality
Mixed reviews on food quality; some customers received fresh and hot meals, while others reported cold or spoiled food.
Cleanliness
Some customers praised the cleanliness of the restaurant, while others noted unsanitary conditions and a lack of attention to cleanliness.
Drive-Thru Experience
The drive-thru service was often criticized for being rushed and chaotic, resulting in mistakes and poor customer interactions.
- MVMoises vasquezNov 15, 20251.0My recent visit to this Wendy’s raised significant concerns about hygiene practices and customer service. When I received my drink cup, I noticed that the cashier’s fingers were placed directly on the rim. Immediately afterward, he sneezed. Given the circumstances, I felt it was reasonable to politely request a different cup. Rather than addressing the situation professionally, the cashier reacted with visible irritation. Later, when I asked for a sauce that typically comes with my order, he declined to provide it. The refusal appeared to be in direct response to my earlier request, which made the situation even more disappointing. This experience left me with serious reservations about the level of training and oversight at this location. Basic hygiene protocols and respectful customer interaction are fundamental expectations in any food-service environment. Unfortunately, during this visit, those expectations were not met
- EHEric HamiltonOct 3, 20255.0Drive through!
- MAMargarita AlvarezSep 30, 20254.0Mi restaurante de comida rápida preferida ,el menú es bueno
- VVVincent VegaSep 28, 20252.0I haven't lived near Van Dorn Street since 2017, I can tell that the customer service has gone down drastically. Had to wait a few minute for someone to take my order to eat it in (they need to have more people trained to work the cash register not just the manager). The cleanliness of the inside was decent.
- LKleonnora kotzavekiarisSep 16, 20253.0No chickens on either Cobb salad, tomatoes looked like as if left overs from being peeled. I’ve never written such a negative rvw… they got the 1 thing I asked for correct (1 no bacon). Check your order before you leave.
Frequently Asked Questions About Wendy's
Is Van Dorn Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Alexandria, VA?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Alexandria, VA into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (703) 823-9888.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Van Dorn Wendy’s serve breakfast?
Yes, this Wendy’s location in Alexandria, VA serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
Is the Wendy's at 229 South Van Dorn St. in Alexandria, VA open 24/7?
Yes, this Wendy's location operates 24 hours a day, seven days a week, with drive-thru service available from 4:00 AM to 3:59 AM the next day.
What meals does Wendy's at South Van Dorn Street serve?
This Wendy's location serves breakfast, lunch, and dinner.
Does this Wendy's location offer delivery and takeout options?
Yes, the location offers dine-in, drive-thru, delivery where available, and takeout services.
How can I order food from Wendy's South Van Dorn location online?
You can order via the Wendy's app available on the Apple App Store or online at https://order.wendys.com by selecting this location.
What payment methods are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Where can I find Wendy's nutrition and allergen information?
Nutrition and allergen details are available on Wendy's menu website, mobile app, and in the restaurant. Staff can also help you locate the nutrition poster inside the restaurant.
Can I find parking near Wendy's at 229 South Van Dorn St.?
Yes, Van Dorn Plaza is a nearby shopping center with parking facilities, making it convenient for customers visiting Wendy's.
What other fast food options are near Wendy's at South Van Dorn Street?
Nearby fast food and restaurant options include Emma's Chicken, Taco Bell, Subway, Hangry Joe's Hot Chicken and Wings, and The Club Burger and Hot Chicken, offering a variety of cuisines and quick meal choices.
Are there any pet-related services near Wendy's?
Yes, Petco and Unleashed by Petco, offering pet supplies and training, and Caring Hands Animal Hospital are nearby, convenient for pet owners who want to visit around their Wendy's trip.
How can I contact the Wendy's at 229 South Van Dorn St. for feedback or inquiries?
You can call the location directly at (703) 823-9888, reach the Customer Care team via their Contact page or phone number 888-624-8140, or provide feedback through Wendy's Customer Satisfaction Survey online.