Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.7
1,085 reviews
5 stars
439
4 stars
275
3 stars
158
2 stars
57
1 star
156
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and untrained, leading to a negative dining experience.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and a lack of attention to special requests.
Food Quality
Feedback indicated inconsistent food quality, with some customers receiving cold or stale items, while others praised the freshness of their meals.
Cleanliness
While some reviews noted cleanliness, others raised concerns about hygiene practices and the overall cleanliness of the restaurant.
Drive-Thru Experience
The drive-thru service was frequently criticized for being rushed, leading to mistakes and a lack of communication.
- THTracy HallDec 18, 20252.0I only go here because my son wants to and they always get something wrong. We always have to double check everything! Just double check everything
- MVMoises vasquezNov 15, 20251.0My recent visit to this Wendy’s raised significant concerns about hygiene practices and customer service. When I received my drink cup, I noticed that the cashier’s fingers were placed directly on the rim. Immediately afterward, he sneezed. Given the circumstances, I felt it was reasonable to politely request a different cup. Rather than addressing the situation professionally, the cashier reacted with visible irritation. Later, when I asked for a sauce that typically comes with my order, he declined to provide it. The refusal appeared to be in direct response to my earlier request, which made the situation even more disappointing. This experience left me with serious reservations about the level of training and oversight at this location. Basic hygiene protocols and respectful customer interaction are fundamental expectations in any food-service environment. Unfortunately, during this visit, those expectations were not met
- EHEric HamiltonOct 3, 20255.0Drive through!
- MAMargarita AlvarezSep 30, 20254.0Mi restaurante de comida rápida preferida ,el menú es bueno
- VVVincent VegaSep 28, 20252.0I haven't lived near Van Dorn Street since 2017, I can tell that the customer service has gone down drastically. Had to wait a few minute for someone to take my order to eat it in (they need to have more people trained to work the cash register not just the manager). The cleanliness of the inside was decent.
Frequently Asked Questions About Wendy's
Is Van Dorn Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is the Wendy's at 229 South Van Dorn St. in Alexandria, VA open 24/7?
Yes, this Wendy's location operates 24 hours a day, seven days a week, with drive-thru service available from 4:00 AM to 3:59 AM the next day.
What meals does Wendy's at South Van Dorn Street serve?
This Wendy's location serves breakfast, lunch, and dinner.
Does this Wendy's location offer delivery and takeout options?
Yes, the location offers dine-in, drive-thru, delivery where available, and takeout services.
How can I order food from Wendy's South Van Dorn location online?
You can order via the Wendy's app available on the Apple App Store or online at https://order.wendys.com by selecting this location.
What payment methods are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Where can I find Wendy's nutrition and allergen information?
Nutrition and allergen details are available on Wendy's menu website, mobile app, and in the restaurant. Staff can also help you locate the nutrition poster inside the restaurant.
Can I find parking near Wendy's at 229 South Van Dorn St.?
Yes, Van Dorn Plaza is a nearby shopping center with parking facilities, making it convenient for customers visiting Wendy's.
What other fast food options are near Wendy's at South Van Dorn Street?
Nearby fast food and restaurant options include Emma's Chicken, Taco Bell, Subway, Hangry Joe's Hot Chicken and Wings, and The Club Burger and Hot Chicken, offering a variety of cuisines and quick meal choices.
Are there any pet-related services near Wendy's?
Yes, Petco and Unleashed by Petco, offering pet supplies and training, and Caring Hands Animal Hospital are nearby, convenient for pet owners who want to visit around their Wendy's trip.
How can I contact the Wendy's at 229 South Van Dorn St. for feedback or inquiries?
You can call the location directly at (703) 823-9888, reach the Customer Care team via their Contact page or phone number 888-624-8140, or provide feedback through Wendy's Customer Satisfaction Survey online.