Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Customers generally praised the food for being delicious and fresh, with specific mentions of the burgers and fries.
Customer Service
Many reviews highlighted excellent customer service, particularly from staff members like Nora and Kimberly, who were noted for their friendliness and attentiveness.
Service Issues
Several customers reported issues with order accuracy and delays, indicating a need for improvement in service efficiency.
Cleanliness
The restaurant was frequently described as clean and well-maintained, contributing positively to the dining experience.
OW
Olga Wanzeele
Feb 19, 2026
1.0
Never eating at smash burger again! My first time trying it because I had this weird pregnancy craving, and it disappointed me so much!!
Not just was the food cold, soggy, and stale, and forgot items on my burger, but the lemonade was water down! The picture I added are two lids that were under my cup!! Just stock there as a souvenir or something. Gross!! Where did it come from?! I never even added a side of ranch or whatever that was!!!!
BM
banisha Moore
Feb 19, 2026
5.0
Nora yhe cashier was the best and her customer service was top tier!!! I have been to smash burger in mongomery but this location is way better.
JC
Johanna Claros
Feb 17, 2026
5.0
First time at Smashburger and the experience along with the food was exceptional. Service is on point and the staff are extremely welcoming and friendly. Will definitely be coming back!
SB
Sara Baurer
Feb 16, 2026
5.0
Great atmosphere! We walked thinking it was a plain fast food burger joint, but it was so much better. They have a great bar to sit at and the nicest staff! Will deffinitly be a go-to for us.
CS
Christian Sayre
Feb 16, 2026
5.0
First time at a Smashburger. I had no idea what I was missing out on. Burgers were flavorful and we loved the sweet potato and rosemary fries.
Smashburger specializes in handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.
What are the operating hours for Smashburger in Alexandria?
Smashburger is open Monday to Thursday from 10:30 AM to 9:30 PM, Friday and Saturday from 10:30 AM to 10:00 PM, and Sunday from 10:30 AM to 9:30 PM.
Does Smashburger offer delivery and what are the delivery hours?
Yes, Smashburger offers delivery. Delivery hours are Monday to Thursday and Sunday from 10:00 AM to 9:00 PM, and Friday to Saturday from 11:00 AM to 9:30 PM.
Can I order Smashburger meals online or via an app?
Yes, you can order online via the Smashburger website or through the Smashburger app available on the Apple App Store.
Does Smashburger have seating and is it family-friendly?
Smashburger has seating available, including outdoor seating, and is family-friendly with a children's menu and high chairs.
Does Smashburger serve alcohol?
Yes, Smashburger serves beer, wine, and cocktails and has a bar onsite.
Is Smashburger wheelchair accessible?
Yes, Smashburger has wheelchair accessible entrance, parking, seating, and restrooms.
What nearby entertainment options are close to Smashburger?
Nearby entertainment options include Kingstowne 16 Theaters and Regal Kingstowne, both offering cinema experiences. These places are convenient for customers to visit before or after dining at Smashburger.
Are there shopping centers or stores near Smashburger?
Yes, Smashburger is located close to Kingstowne Towne Center and KaleidoScope, which offer shopping and women's clothing stores, providing options for customers to shop during their visit.
What other dining options are near Smashburger?
Nearby dining options include Outback Steakhouse for steak lovers, Moby Dick House of Kabob for Persian and Middle Eastern cuisine, and Bonefish Grill for seafood, giving customers a variety of restaurant choices in the area.
Brand Certified Facts from Smashburger
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Certified March 01, 2026Yext Knowledge Graph
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