Papa Johns Pizza

Reviews

• SS

  Sofia S

  Sep 14, 2025
  1.0
  Awful customer service given by the manager. From the moment he picked up the phone, he had an attitude and was not receptive towards my call. I was nothing but nice up until the point when he called me a liar. My entire order was burnt. I called because I love papa johns and wanted to see if there could be something done, after giving me what he claims is a “solution” to the problem, he proceeded to tell me that I was lying about the pizza being wrong and that he wouldn’t know why the pizza smelled bad and that he had already given me a solution (which was nothing really) so sad bc i really wanted to make them my go to papa johns but…. i guess not.
• MC

  Melissa Celaya

  Sep 10, 2025
  1.0
  I ordered a pizza and it took them 2 hrs to deliver it. If was completely cold. When I called the manager at the store location after waiting 90 mins, to cancel the order, he just kept saying it will be there shortly. He would not cancel my order. This is the worst papa johns I have every ordered from. I will not be ordering papa johns again
• JN

  John NotGalt

  Jul 27, 2025
  1.0
  I would give zero or negative stars if I could! This Papa John’s gave us a pizza with the wrong ingredients and refused to give us any type of refund or credit. My wife ordered a carry-out pizza, specifically asking for a “chicken sausage” topping. Many pizza places, including Pizza Hut, now offer chicken sausage. Papa John’s does not offer this topping, but the employees at this store did not tell her this. Instead, the employees gave her a pizza with the regular pork Italian sausage without telling her it was not chicken sausage. Assuming the pizza contained the chicken sausage that we asked for, my wife and I ate some of the pizza. It was only after we tried to order again on the app a day later that we realized Papa John’s doesn’t offer chicken sausage as a topping. I called and talked to Giovanni, the store manager, and he confirmed the restaurant did not offer chicken sausage, and that he gave us pork sausage. Yet he nastily refused to give us any refund or credit to make amends for this reckless disregard of our instructions and failure to inform us that this was not the ingredient we ordered This reckless disregard for customers’ instructions and refusal to make amends may lead to serious harm. Many people avoid pork for religious and for health reasons. This carelessness involving instructions could also lead to serious errors involving food allergies if this restaurant doesn’t change its ways. Papa John’s executives need to make this right for us and rectify the ways of this store.
• MB

  M Bennett

  Jun 28, 2025
  2.0
  Just ordered from this location and the pizza took over a hour to get to me, then it was cold, and they didn’t cook the wings well done as I ask. I call the manager and he basically blew me off, and made some excuse about being busy. If this is how they treat every customer, I would take my business elsewhere.
• BD

  Billy Dee

  Jun 18, 2025
  1.0
  This Papa John's franchise does not put enough cheese on the pizzas I literally watched the worker put ONE! 3 quarters cup full of cheese on a pizza.Its supposed to be to full cups of cheese per pizza

Frequently Asked Questions About Papa Johns Pizza