McDonald's

3.6
1045 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5600 Franconia Rd, Alexandria, VA
22310, United States

Hours

Reviews

3.6
1,045 reviews
5 stars
416
4 stars
214
3 stars
184
2 stars
70
1 star
161

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted consistently poor service, including rude staff, slow response times, and frequent order mistakes.

Food Safety

Several customers reported serious food safety issues, including finding bones in sandwiches and hair in food, raising concerns about hygiene.

Cleanliness

While some customers noted cleanliness in certain areas, others reported unsanitary conditions, particularly in the bathrooms and dining area.

Customer Experience

Mixed feedback on customer interactions, with some praising individual staff members for their kindness, while many others described unprofessional behavior from management and staff.

Operational Efficiency

Customers frequently complained about slow service, particularly in the drive-thru, and issues with order accuracy.
  • LL
    Leaduh精通した
    6 days ago
    3.0
    It’s McDonald’s..
  • TF
    Travis Fink
    Dec 16, 2025
    1.0
    Really horrible store, most self serve drinks were empty, ordering machines were broken, no grinch socks, understaffed. Just bad.
  • TD
    tsegab dawit
    Dec 14, 2025
    1.0
    This morning, I visited this McDonald’s with three friends, and our experience was very disappointing and concerning. One of my friends ordered an Egg, Sausage, and Cheese McMuffin and found a bone inside the sandwich. It almost broke his teeth, and the bone got stuck between them, causing real discomfort. We reported it to the staff, and they replaced the sandwich. Unfortunately, when the replacement sandwich arrived, it had another bone in it again. This is completely unacceptable and unsafe. On top of that, the hash browns we ordered were extremely oily and poorly prepared. When we brought these issues to the management’s attention, they did not take the situation seriously or show proper concern. Food safety should be a top priority. Finding bones in food twice in one visit is dangerous and unacceptable. Because of this experience and the lack of proper response from management, I would not recommend eating at this location.
  • JJ
    JunieBJones
    Dec 10, 2025
    1.0
    Terrible slow drive through in the mornings. Missing items from order more than once. Been going on for months. No excuse really.
  • JH
    Juan Henriques
    Nov 23, 2025
    1.0
    Every other fast food place just requires you tell them your name and the order of cars lets them know which car gets the correct order. McD’s has this tedious process of having to give them a code that the person at the drive thru demands in order to get your food. “Somebody might be stealing your food” they say! Well the problem is that none of them seem to be able to use the comm device which leads to having to repeat this illustrious code 3,4, or 5 times because the code is two letters and two numbers. Which almost always cause a problem being comprehended which makes it appear the staff is too incompetent to use their headsets correctly. I’m done going to any store that causes this issue because they are so legalistic about this stupid code. On top of that this breeds an attitude of poor service among staff where they become rude, childish and belligerent.

Frequently Asked Questions About McDonald's

What are the regular dining hours at McDonald's located at 5600 Franconia Rd, Alexandria, VA?

The regular dining hours are from 6:00 AM to 11:00 PM every day.

During what hours is the McDonald's drive-through open?

The drive-through is open daily from 5:00 AM until midnight.