Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful, particularly from management.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and staff not taking accountability for mistakes.
Cleanliness
Several reviews mentioned unsanitary conditions in the dining area and bathrooms, with dirty tables and floors.
Food Quality
Customers expressed disappointment with food quality, including overcooked items and stale drinks.
Efficiency
While some praised fast service, many others experienced long wait times and disorganized order processing.
MC
Mayra Castillo
Feb 16, 2026
1.0
I came to eat McDonald’s with my kids unfortunately there where mans drinking here alcohol
AA
Angela Atapoma-Paniagua
Feb 12, 2026
1.0
don’t order from here they will get your order wrong and hang up on your face
JJ
Jeneen
Jan 21, 2026
5.0
This McDonald's is one of the most efficient and quality of available food and beverage. Dining associate is always attentive to cleaniness in the dining area. There appears to be a haven for the unsheltered population, they are very good with allowing someone in need to occupy space. They have clean bathrooms and offer courtesy cups. Service Animal Friendly
HC
Hanane Chahidi
Jan 1, 2026
1.0
This is the worst restaurant ever, in terms of service mainly the service the majority of if not all of the people working here are mean, I live nearby and my son likes being here and every time I come here I really regret it!! But this time it is really serious. On the first of January 2026 between 7:00pm and 8pm, I ordered the first order at the table, and I heard them calling my name then I went I said it is at the table not at the counter but it is OK and I got there was no napkins in the bag, I went back to ask for some, the young Hispanic lady with long nails was mean she thought I was asking for extra whereas there was none in the bag… when eating I ordered a second order and it took a while, I went to the counter I asked the first Hispanic lady at the counter she said I don’t know ask the other ones as if she is not working here!!the young Hispanic was giving an order to a driver and showed her the phone to check my order she shouted at me and said “MAMA I am giving him the bag”VERY LOUDLY in front of the about 8 or ten people standing at the counter, I was treated as if I am on the other part of the world!! The owner of this restaurant is losing his costumers because of the people working here!!
DJ
Devin Johnson
Dec 26, 2025
1.0
If I can get my food from the drive thru why can I receive my pick orders the same way without an employee catching an attitude arguing with me trying to tell me what to do with my car I’m holding up the line but proceeded to argue. especially when the food was ready and handed to me in the same instance?! If I need a manager for every problem I couldn’t handle myself at a job than I would loss my position quick because I couldn’t do my job. The employee got a manager came with my order with the order and I left and proceeded to make my delivery my boy had no idea what conditions I had going on to argue so I didn’t. I shouldn’t be told what to leave my car goin in the drive thru to pick up, it wasn’t respectful or considerate. McDonald’s is service not trying to command people like a dog
What are the regular opening hours for McDonald's at 5311 Duke St, Alexandria?
McDonald's is open daily from 5:00 AM to 11:00 PM.
Does this McDonald's location offer drive-thru service, and what are its hours?
Yes, there is a drive-thru available. It operates from 5:00 AM to 2:00 AM Monday through Saturday and until 1:00 AM on Sundays.
Can I order McDonald's for delivery from this location?
Yes, delivery is available daily from 5:15 AM to 1:45 AM, with slightly earlier closing at 12:45 AM on Sundays. Services include curbside pickup, delivery, same day delivery, and no-contact delivery.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Where can I find the full menu for this McDonald's location?
You can view the full menu online at https://www.mcdonalds.com/us/en-us/full-menu.html
Is there a mobile app available for ordering McDonald's food?
Yes, the McDonald's App is available for download on both the Apple App Store and Google Play Store for convenient mobile ordering.
Does this McDonald's location offer free WiFi?
Yes, free WiFi is available at this location.
What nearby medical services can customers access around McDonald's at 5311 Duke St?
Nearby medical services include Emergency Dental Care USA, Alexandria Urgent Care, Landmark Cosmetic Dentistry, and several other dental and medical providers. Customers visiting McDonald's can conveniently schedule appointments or seek care nearby.
Are there fitness or wellness centers near this McDonald's location?
Yes, customers can visit 27 Fit Fitness Center for gym and wellness activities or Luna Aesthetics MedSpa for medical spa services nearby before or after dining.
How can nearby services like Burke & Herbert Bank or Diko Hookah Bar and Lounge be useful when visiting McDonald's?
Customers can conveniently handle banking needs at Burke & Herbert Bank or enjoy a social visit at Diko Hookah Bar and Lounge, both located near McDonald's at 5311 Duke St, making it easy to combine errands or leisure with dining.
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