Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with many customers reporting rude and unhelpful staff, particularly from management.
Food Quality
Several customers expressed dissatisfaction with the food quality, mentioning issues such as dry wraps, overcooked fries, and incorrect orders.
Cleanliness
Multiple reviews noted that the restaurant and bathrooms were not clean, with some customers finding dirty tables and floors.
Service Speed
Customers experienced long wait times for orders, both at the drive-thru and inside the restaurant, leading to frustration.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and quick service during their visits, indicating that experiences can vary.
LW
L Wo
Nov 7, 2025
1.0
I was picking up my order via drive thru. The Hispanic lady who was working drive thru around 6:30-6:40 on Nov 7th who had on black Columbia jacket and black hat on needs to be fired. As soon I pulled up to the second window she gave dirty look, I waited for my order for good 5 minutes not once she said oh sorry for the delay or didn’t tell me how long I have to wait instead she continued to give me dirty looks. While I was asking for sauce she walked away and said something in Spanish i am not sure if she was talking about me . I asked to speak to manager on duty who told me she was going to file complaint against her too. I asked for her name the manager refused to give me her name. The employees here are racist extremely rude to paying customers. They all need customers service training.
You can reply to my review but you can’t return my call back what a joke🤦🏽♀️🤦🏽♀️It tells me a lot that this place supports and encourages their employees to be rude to certain customers.
SS
Sheila Simons
Oct 26, 2025
1.0
I was there last week and was charged $3.26 per chicken wrap for 4, got home and they were dry, I went today and paid $2.99 per wrap made to order, they were not because they did not freshly make them, I definitely will not go to this establishment again, very disappointed.
CM
Cecilia Medrano
Oct 25, 2025
4.0
Todo bien la comida la atención todo muy limpio lo único que no me gustó fue que los asientos estaban rotos por favor mándelos a reparar de ahí todo bien
LB
Liz Bell
Oct 25, 2025
3.0
10 minutes to get one cup of coffee. Nuff said.
LL
Leah Shende (L.)
Sep 10, 2025
1.0
I’ve come here a few times and have never had any issues, but tonight was the worst experience I’ve ever had anywhere and, with the “manager” apparently. At the drive-thru, I ordered a “Quarter Pounder with cheese and bacon, no cheese” exactly as worded on the menu (obviously, besides the “no cheese” part). The order taker was rude, but I ignored it. At the window, I paid $10 cash and didn’t want change. A polite young man brought my food, but it was wrong—no bacon. He apologized, suggesting maybe the “manager” didn’t listen,” while showing that the ticket doesn’t mention bacon. I told him no apologies necessary, it’s not your fault.” And thanked him. Then I returned to the window. Of course I was a little upset because I didn’t receive what I ordered and had been craving all day, but I wasn’t looking for any issue. I simply just wanted the order I initially ordered and was still willing to pay the price difference regardless of the mistake. When I got to the window the lady (“manager”) gave me a dirty look and insisted my order was correct. I explained my order and even how I stated it and why I stated it how I did, but she rudely interrupted suggesting I pay $1.99 for a side of bacon without even looking to see the price difference. I argued, willing to pay the price difference for my original order, but not for a side order of bacon (which would typically be and is more) After a frustrating argument of her telling me “it’s more for bacon” and myself continuing to explain that I’m fine with paying the difference and her still arguing with me, we sorted out the price (which seemed reasonable without having to look it up myself). The bacon took at least 5 minutes, and when she handed me the food, her unsettling smile and sudden change of demeanor made me distrust it. I don’t usually agree that “that” exists outside of movies being someone who has been in hospitality my whole life on every end of the industry, but this is the first time ever where i truly feel that I should’ve said “never mind” altogether and asked for a refund, giving back the food, and telling them to throw it away, because I simply didn’t trust it in my gut. I paid $11.46 and didn’t even trust to eat it, all because the manager didn’t listen to my order and couldn’t just take accountability. I didn’t want free food like she acted, I just wanted what I ordered. Paying the price difference and getting what I ordered despite the mess up while also just simply being treated like a human being was all I wanted. I don’t wish this feeling or treatment on anyone. If I could explain further without this box having a limit, I would, but I had to shorten it as much as possible. Just for this experience, If I could rate 0 stars and still warn about this, I would.
What are the regular opening hours for McDonald's at 5311 Duke St, Alexandria?
McDonald's is open daily from 5:00 AM to 11:00 PM.
Does this McDonald's location offer drive-thru service, and what are its hours?
Yes, there is a drive-thru available. It operates from 5:00 AM to 2:00 AM Monday through Saturday and until 1:00 AM on Sundays.
Can I order McDonald's for delivery from this location?
Yes, delivery is available daily from 5:15 AM to 1:45 AM, with slightly earlier closing at 12:45 AM on Sundays. Services include curbside pickup, delivery, same day delivery, and no-contact delivery.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Where can I find the full menu for this McDonald's location?
You can view the full menu online at https://www.mcdonalds.com/us/en-us/full-menu.html
Is there a mobile app available for ordering McDonald's food?
Yes, the McDonald's App is available for download on both the Apple App Store and Google Play Store for convenient mobile ordering.
Does this McDonald's location offer free WiFi?
Yes, free WiFi is available at this location.
What nearby medical services can customers access around McDonald's at 5311 Duke St?
Nearby medical services include Emergency Dental Care USA, Alexandria Urgent Care, Landmark Cosmetic Dentistry, and several other dental and medical providers. Customers visiting McDonald's can conveniently schedule appointments or seek care nearby.
Are there fitness or wellness centers near this McDonald's location?
Yes, customers can visit 27 Fit Fitness Center for gym and wellness activities or Luna Aesthetics MedSpa for medical spa services nearby before or after dining.
How can nearby services like Burke & Herbert Bank or Diko Hookah Bar and Lounge be useful when visiting McDonald's?
Customers can conveniently handle banking needs at Burke & Herbert Bank or enjoy a social visit at Diko Hookah Bar and Lounge, both located near McDonald's at 5311 Duke St, making it easy to combine errands or leisure with dining.