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McDonald's

3.4
(1273 reviews)

Business Details

3510 Duke St, Alexandria, VA
22304, United States
(703) 370-5365
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3510 Duke St, Alexandria, VA
22304, United States

Hours

Reviews

3.4
1,273 reviews
5 stars
442
4 stars
243
3 stars
200
2 stars
118
1 star
270

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, especially during peak hours and curbside pickup.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Staff Attitude

Several customers mentioned rude or unhelpful staff, contributing to a negative dining experience.

Cleanliness

Post-renovation, the restaurant was noted to be dirty and poorly maintained, affecting customer comfort.

Drive-Thru Experience

While some praised the drive-thru for speed, others criticized the design and efficiency, leading to long wait times.
  • LL
    Lily
    3 days ago
    1.0
    The workers there need to be taught how to treat customers, they don't even say you're welcome if you say thank you, they are there with stank faces and will look at you like you're wasting their time. They messed up an order of mines and whoever was at the window acted like she couldn't fix the mistake and sighed when asked for it to be fixed, the manager told her to fix it, thank you to her.
  • AL
    Alem Luel
    Jan 31, 2026
    3.0
    They are very slow
  • NM
    Naranpurev Munkhbayar
    Jan 22, 2026
    1.0
    curbside pickup takes forever to get the food
  • YJ
    Yainelys Jordan
    Jan 11, 2026
    1.0
    they prioritize the people in the drive through more then the people on the phone needing help, i called them because the strawberry banana smoothie was not on the app so i wasn’t able to order it and it took almost 2 minutes for them to even pick up the phone and once they all i heard was a “hello” and then she started talking someone’s order and hung up on me. im irritated and decided to buy from a different location, definitely don’t recommend going to this one for anything.
  • LR
    lana rey
    Dec 24, 2025
    1.0
    Terrible service. Especially from the old balding Indian guy with glasses. He was so rude and disrespectful and kept ignoring us. We had to ask at least 5 times about our order. We waited over 20 minutes for an online order. The drive thru worker was so kind and completed our order instead. We didn’t receive the sauces we asked for. There was no service. No one was at the counter. We did not have a complicated order. It shouldn’t have taken more than 2 minutes to complete. Absolutely unacceptable and ridiculous. Would never come back here.

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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