Thank you for choosing your neighborhood Giant store. For over 75 years, we've operated our business with a single goal in mind: delivering unmatched selection, quality and value. Take advantage of great Bonus Buy deals at this store, along with safe, curb-side Pickup and convenient contactless Delivery in this store's area. Shop online for coupons, loyalty rewards and to start your online order!
Feedback on staff behavior is mixed; while some employees are praised for their friendliness and helpfulness, others are reported as rude and unprofessional.
Cleanliness
The store is generally noted for being clean and well-maintained, although there are complaints about the cleanliness of restrooms.
Product Availability
Customers have expressed frustration with the availability of certain items, particularly frozen foods and fresh produce, which are sometimes out of stock or spoiled.
Pricing
Prices are perceived as higher than competitors, with some customers feeling that the value does not match the cost.
Checkout Experience
Issues with slow checkout lines and rude cashiers have been highlighted, along with problems with self-checkout machines.
DD
David D
Feb 16, 2026
4.0
I am a regular customer of this store and generally appreciate its good reputation and service. Recently, I had an issue, and I would like to thank the two managers who assisted us. They were professional, helpful, and resolved the problem efficiently
(Ayesha and Brandon )
For their service, I would gladly give 4 stars.
However, I was disappointed with another staff member whose name sounded like Murita or Marita. She was working at the customer service desk, and I believe she was a manager. She was rude, impatient, and did not treat her colleagues respectfully. Her customer service was poor and made the experience uncomfortable.
Other than the support from the two helpful managers, I would give this experience 1 stars due to her
unprofessional behavior.
I hope HR can address his matter and provide proper guidance.
Please let me know if you need any further details.
Thank you.
KM
Kimberly M.
Jan 27, 2026
4.0
Great customer service and fresh produce
JR
Jack Roy
Dec 31, 2025
1.0
The customer service employee under the name of Mrs. Ali is extremely rude and behaves very bad with customer and so many of my friends having the same issues with that woman.
WO
William Owusu
Dec 9, 2025
5.0
I just want to give a huge shoutout to Mike from the bakery department at Giant Food in Alexandria, VA. I've ordered several customized cakes from him, and every single one has been absolutely fantastic. Mike is not only skilled at what he does, but he's also very attentive and listens carefully to what you want. He truly puts in the effort to make each cake special, and the results speak for themselves. The cakes are always beautifully decorated and delicious, and they’re also affordable! If you're looking for a cake for any occasion, I highly recommend reaching out to Mike. He’s amazing at what he does, and he truly deserves recognition for his hard work and dedication. Thank you, Mike, for always going above and beyond!
EA
EFOSA AGHO
Dec 7, 2025
5.0
Bought gloves from time at Plaza .
Excellent service
Can I shop online for coupons or place an order for Giant Food?
Yes, you can shop online for coupons, loyalty rewards, and start your online order at http://www.giantfood.com.
What special services are available at this Giant Food location?
This Giant Food offers services including Peapod, RedBox, Coinstar, flu vaccinations, SCAN IT! Mobile, and a PNC Bank branch.
What are the holiday hours for Giant Food during Christmas and Thanksgiving?
On Thanksgiving (Nov 27, 2025), the store is open 6:00 AM to 5:00 PM; Christmas Eve (Dec 24, 2025) 6:00 AM to 7:00 PM; Christmas Day (Dec 25, 2025) 8:00 AM to 5:00 PM; and New Year's Eve (Dec 31, 2025) 6:00 AM to 9:00 PM.
Is there a pharmacy available near Giant Food in Alexandria?
Yes, both Giant Pharmacy and Giant Food itself have pharmacy services nearby for your convenience.
Where can I get coffee or a quick drink near Giant Food?
Starbucks is located near Giant Food, making it easy to grab a coffee or drink before or after your grocery shopping.
What nearby stores can I visit for home goods and crafts around Giant Food?
Hobby Lobby nearby offers arts and crafts supplies, home goods, and fabric, perfect for your creative needs.
Are there convenient banking or financial services near Giant Food?
Yes, you can find PNC Bank inside Giant Food and financial services at Coinme and Western Union nearby for your transactions.
What options are available near Giant Food for clothing and footwear shopping?
Nearby, you have Ross Dress for Less, Marshalls, Payless ShoeSource, Foot Locker, and Kids Foot Locker for a variety of clothing and footwear options.
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