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Dunkin' Zero
Brand Certified

Dunkin'

3.5
(285 reviews)

Business Details

(703) 329-9222
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Alexandria, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5836 N Kings Highway, Alexandria, VA
22303, United States

Hours

Reviews

3.5
285 reviews
5 stars
130
4 stars
39
3 stars
27
2 stars
23
1 star
66

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Customers frequently reported that the location is understaffed, leading to long wait times and poor service.

Order Accuracy

Many reviews highlighted consistent problems with incorrect or incomplete orders, causing frustration among customers.

Cleanliness Concerns

Several customers noted unsanitary conditions, including dirty bathrooms and flies around food items.

Customer Service

Feedback on customer service was mixed, with some praising friendly staff while others reported rude behavior and lack of assistance.

Product Quality

There were complaints about the quality of food and drinks, including stale items and poorly prepared orders.
  • SN
    Sarah Noel
    Jan 3, 2026
    1.0
    Woefully understaffed and always out of things. I had to wait in line for ten minutes because only one person was working on a Saturday afternoon. I got to the front to only be told they were out of both drinks. Not the first, second, or third time this has happened. Absolutely ridiculous for a store near a metro stop.
  • AB
    Abby Brown
    Dec 14, 2025
    1.0
    Ordered food from Dunkin’ Donuts and I am extremely disappointed. My husband brought Dunkin’ home for us, and every item was a letdown. The egg was discolored, the croissant was stale, and the hash browns tasted like they came straight from the freezer—they weren’t cooked all the way and had cold spots. On top of that, the phone number listed doesn’t even work, which is beyond frustrating. This experience was unacceptable—if I could leave zero stars, I would. I will be returning with my receipt to get a refund.
  • LB
    Letez Botha
    Dec 13, 2025
    1.0
    Today was my first time going back to this store after a very long time. I’m just never impressed! But today was it again for me. Customer service was bad and so was my order. My iced coffee was the only thing they got right
  • KA
    Karen Aleman
    Nov 18, 2025
    3.0
    Best Dunkin location around me that gets my drink right. 95% of the time my drink is made perfect and on time. I order mobile. I’ve only had like 2 times where my sandwich was burnt and hash browns still served like that where I complained. There are some mornings that my hashbrowns are missing or an order of munchkins. I have to always check the bag and taste my drink before I walk away. I have noticed some mornings specifically where my drink is slightly off depending who the staff is.
  • AA
    Ana Alvarado
    Nov 9, 2025
    1.0
    Flies everywhere all over the donuts. I didn’t realize until my child told me not to eat the donuts claiming they saw flies and when I walked past the donut shelves I saw many flies over the glazed donuts and they looked really dry. Worst Dunkin’ Donut place I’ve been to. I’ve seen so much better than this.

Brand Certified Facts from Dunkin'

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Certified March 01, 2026Yext Knowledge Graph
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  • Phone number
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