Business Details
About
Mexican Restaurant
Chipotle Kingstowne is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.2
854 reviews
5 stars
290
4 stars
153
3 stars
87
2 stars
69
1 star
255
What are people saying?
AI-generated from recent customer reviews
Food Quality
Numerous customers reported issues with food being overly salty, stale, or improperly prepared, leading to dissatisfaction.
Staff Attitude
Many reviews highlighted rude and unprofessional behavior from staff, with complaints about their lack of friendliness and poor customer service.
Portion Sizes
Customers frequently mentioned stingy portion sizes, feeling that they were not receiving adequate amounts of food for the price paid.
Cleanliness
Several reviews noted unsanitary conditions in the restaurant, including dirty tables and a foul smell.
Service Speed
Customers experienced slow service, particularly with online orders, leading to frustration and longer wait times.
- CHCynthia HillNov 11, 20254.0Quite relaxed atmosphere
- AAAVESTANov 2, 20251.0They forgot to put meat in the dish twice and they didn't even apologize for it. Disrespect.
- PBPersonal BusinessNov 1, 20251.0They need to bring in some people that can scoop for goodness sake. This is ridiculous. These young girls that they’ve hired recently give these little scoops and you have to ask them to do it again multiple times to get a normal portion of food. Then to ask people questions in English, return to speaking Spanish, and laugh is unacceptable behavior from someone in the customer service industry. Bring back professionalism too.
- JKJane KimOct 26, 20251.0The food here is terrible! What happened?! Everything is oversalted. I couldn't finish my meal because it was that SALTY to the point it was inedible. Very disappointing. And the chips are always stale, nothing is fresh anymore. Chipotle's quality has gone downhill tremendously while prices just continue to go up. No wonder their sales and stock are down. They don't care about the customer.
- SKS KOct 14, 20251.0ZERO is more than they deserve. The employees here are incredibly rude and unprofessional. There were atleast 6 women(way more than necessary) behind the counter talking trash in spanish about us as we were placing our orders in line. What they didn't know is that I speak spanish and could understand every inappropriate word they were saying. The 2(also unnecessary) girls checking us out had the worst attitude and didn't even look at us when taking our payment. I will be reporting this location to the BBB and never going back so long as it continues to employ ignorant rude disgraceful people.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at Kingstowne serve?
Chipotle Kingstowne offers customizable Mexican fast-casual dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the operating hours for Chipotle Mexican Grill Kingstowne?
Chipotle Kingstowne is open every day from 10:00 AM to 11:00 PM.
Does Chipotle Kingstowne offer delivery or pickup options?
Yes, the restaurant provides both in-store pickup and delivery services.
Where is Chipotle Mexican Grill located in Alexandria, VA?
It is located at 5955 Kingstowne Towne Center in Fairfax, Alexandria, VA 22315, inside the Kingstowne Shopping Center.
How can I place an online order at Chipotle Kingstowne?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle app available on the Apple App Store.
Does Chipotle Kingstowne have a rewards program?
Yes, customers can sign up for Chipotle Rewards to receive exclusive offers and earn free food.
What nearby restaurants can I visit before or after Chipotle Kingstowne?
Nearby dining options include Firehouse Subs Kingstowne, CAVA (Mediterranean cuisine), Domino's Pizza, and UNO Pizzeria & Grill, all located in the Kingstowne area.
Are there any nearby coffee shops close to Chipotle Kingstowne?
Yes, Starbucks is located nearby where you can enjoy coffee or smoothies before or after your meal at Chipotle.
What other services or stores are available near Chipotle Kingstowne?
The Kingstowne Towne Center hosts several stores and services including Mattress Firm, Nail And Spa, PNC Bank, GameStop, and HomeGoods, offering shopping and wellness options alongside dining.
How can I contact Chipotle Mexican Grill Kingstowne?
You can call them at +1 703-924-6018 or email va.0288.kingstowne@chipotle.com for inquiries or assistance.