Brand Certified
Chipotle Mexican Grill
3.3(939 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
3425 Richmond Hwy, Alexandria, VA
22305, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(571) 255-6044
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/va/alexandria/3425-richmond-hwy?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=2217
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Potomac Yard is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.3
939 reviews
5 stars
330
4 stars
199
3 stars
106
2 stars
73
1 star
231
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and unhelpful staff, with many customers feeling ignored or rushed during their orders.
Food Quality
Customers reported issues with food quality, including cold meals, small portions, and lack of flavor, leading to dissatisfaction with the overall dining experience.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables and restrooms, raising health concerns among patrons.
Order Accuracy
Many customers experienced problems with incorrect orders, including missing items and wrong ingredients, contributing to frustration.
Pricing Concerns
Several reviews mentioned that the prices were high relative to the portion sizes and quality of food served.
- JSJonathan SweetmanJan 30, 20262.0Probably the worst chipotle I’ve ordered from. There’s no point ordering online when they never have the food ready. It takes 10x as long as ordering in store. They also randomly run out of ingredients and don’t report it on the app, so we showed up to find out they were out of steak and there’s no way to refund the difference. Employees are generally unhelpful and the mobile ordering employee is tucked behind a corner so you can’t get their attention to give them the name for your order. We’ve chosen to find any other chipotle to order from.
- RTRishu ThakurJan 29, 20261.0The quantity of food served here is terrible , I’m gonna add pictures , just because the place is busy doesn’t mean you start giving teeny tiny portions, such an absolute wastage of money for quantity of food you get after paying more
- MSMr. Rick SaundersJan 22, 20264.0Everything fine, except for when I was ordering. I have to ask for a little more rice, little more beans, I hate that, but I'm paying for it. Does anybody else experience this when you go here
- KHKaitlyn HeinzmannJan 9, 20261.0This chipotle is terrible (food, cleanliness, staff). There are dozens of reviews saying the same thing but doesn’t seem like they care to fix it. It’s also been consistently bad every time I’ve gone; go to a different location
- PPPollyJan 5, 20261.0I ordered my daughter a bowl from chipotle. I ordered a tortilla inside of the bowl nowhere on the menu. Does it list that they charge you 50 Cent for a side tortilla so I asked the manager so please explain why I’m being charged. Additionally, I stated very clear that I don’t mind paying the $.50. I just wanna understand why that charge is being charged. She rolled her eyes talked in Spanish to the cashier and then said it’s just 50 Cent and that’s not the point and I said the point is everything on your menu has a price everything that you charge people for is listed above and I show her everything that is listed and I’m explaining to her you can’t just charge people whatever you want and don’t explain why we’re being charged and if I would’ve known that I was being charged for a side tortilla I would’ve questioned the Y because they didn’t mention that when I said hey, can I get a bowl with a tortilla inside of the bowl? If I order a burrito am I gonna be charged 50 Cent extra for a burrito so I’m just confused on why I was being charged for something that I got put in the bowl. I didn’t order it on the side. It was inside of the bowl. I can understand if I ordered a extra tortilla, but I did not and again that’s still not listed as a price this was very. Unprofessional
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at Potomac Yard, Alexandria?
Chipotle Mexican Grill at Potomac Yard is open daily from 10:00 AM to 11:00 PM.
What type of food does Chipotle Mexican Grill serve at this location?
This location offers customizable Mexican-inspired fast-casual meals including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
Does the Potomac Yard Chipotle offer pickup and delivery options?
Yes, customers can order for in-store pickup or delivery at this Chipotle location.
How can I order online from Chipotle Mexican Grill at Potomac Yard?
You can order online through their website at https://order.chipotle.com/ or use the Chipotle mobile app available in the Apple App Store.
Is Chipotle at Potomac Yard wheelchair accessible and welcoming to the LGBTQ community?
Yes, this location welcomes LGBTQ customers and offers accessible services including takeout.
What is the address and contact phone number for Chipotle Mexican Grill at Potomac Yard?
The address is 3425 Richmond Hwy, Alexandria, VA 22305, across from Best Buy. The main phone number is +1 571-255-6044.
Are there other dining options near Chipotle at Potomac Yard?
Yes, nearby dining options include TenderFix by Noah Schnapp, IHOP, Pardon My Cheesesteak, Dunkin', Baskin-Robbins, Don Pablo's Mexican Kitchen, Five Guys, &pizza, CAVA, and Togo's.
What nearby shopping centers or entertainment venues can I visit near Chipotle Potomac Yard?
Potomac Yards shopping center, which includes cinema and event planning services, is located nearby, providing shopping and entertainment options before or after your meal.
If I need automotive or pet services near Chipotle, where can I find them?
Nearby you can find automotive services like Caliber Collision and Just Tires, as well as pet services including PetSmart and Banfield Pet Hospital.
How can I connect with Chipotle Mexican Grill at Potomac Yard on social media?
You can find them on Facebook at facebook.com/chipotle/, Instagram at @chipotle, Twitter at @ChipotleTweets, Pinterest at pinterest.com/chipotlemg/, and YouTube at youtube.com/chipotle.
Brand Certified Facts from Chipotle Mexican Grill
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