Business Details
About
Mexican Restaurant
Chipotle Potomac Yard is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.4
940 reviews
5 stars
334
4 stars
199
3 stars
106
2 stars
74
1 star
227
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlight consistently rude and unprofessional staff, with many customers feeling ignored or rushed during their visits.
Cleanliness
Many customers reported that the restaurant was dirty, with unclean tables and poor hygiene practices, raising health concerns.
Food Quality
Customers frequently mentioned issues with food quality, including cold meals, small portions, and lack of flavor, leading to dissatisfaction.
Order Accuracy
There are multiple complaints about incorrect orders and poor handling of mobile orders, with customers often receiving the wrong items or missing components.
Pricing Concerns
Several reviews noted that the prices are high relative to the portion sizes and quality of food, leading to a perception of poor value.
- OBOrlando BNov 10, 20253.0The food was what should be expected for a Chipotle. Most of the employees did not speak any English, so special requests will most likely will not be fulfilled. The bathrooms were not clean and there was no soap in the dispenser.
- NSNaomi SmithNov 5, 20251.0I wish I could put less than one star. I went into the chipotle and ordered three soft tacos everything was fine. They put everything in the bag when I got into my car and opened my tacos. There was an entire, a whole fly, crawling out my taco. I couldn’t believe my eyes because I was already eating one of the tacos and a fat fly came crawling out the other taco that was sitting here I was baffled, behooved, I don’t think I’ll ever be able to go back to this location, but the chips were good.
- DPDani POct 22, 20251.0The employees here have the foulest attitude. This location needs some serious customer service training. No greeting, no eye contact, nothing. They make you feel like YOU are an inconvenience to them. I remembered why I never get food from here even though I’m local. It’s been months since my last visit, nothing has changed.
- TETony ErnstOct 17, 20251.0I live walking distance to this chipotle and I kid you not I drive 15 mins further away to a different chipotle when I want it. The service is atrocious. They're rude and crass. The food is always lesser than most Chipotle's I've been to. Complained to corporate about a really rude encounter we had with staff and they gave us a free soda hahaha. Do yourself a favor and go to any other place
- ABAnastasia BOct 14, 20251.0It blows my mind how bad this chipotle is. It’s straight up dirty inside, tables and chairs always have food on them. The employees act like they’re doing you a favor being there 😭 the increasingly high prices are not matching up with the decrease in quality. All of the other food places in this strip are clean and friendly, even the McDonald’s down the street has friendlier and more helpful employees. Very confused how chipotle has let this branch operate like this for so long
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at Potomac Yard, Alexandria?
Chipotle Mexican Grill at Potomac Yard is open daily from 10:00 AM to 11:00 PM.
What type of food does Chipotle Mexican Grill serve at this location?
This location offers customizable Mexican-inspired fast-casual meals including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
Does the Potomac Yard Chipotle offer pickup and delivery options?
Yes, customers can order for in-store pickup or delivery at this Chipotle location.
How can I order online from Chipotle Mexican Grill at Potomac Yard?
You can order online through their website at https://order.chipotle.com/ or use the Chipotle mobile app available in the Apple App Store.
Is Chipotle at Potomac Yard wheelchair accessible and welcoming to the LGBTQ community?
Yes, this location welcomes LGBTQ customers and offers accessible services including takeout.
What is the address and contact phone number for Chipotle Mexican Grill at Potomac Yard?
The address is 3425 Richmond Hwy, Alexandria, VA 22305, across from Best Buy. The main phone number is +1 571-255-6044.
Are there other dining options near Chipotle at Potomac Yard?
Yes, nearby dining options include TenderFix by Noah Schnapp, IHOP, Pardon My Cheesesteak, Dunkin', Baskin-Robbins, Don Pablo's Mexican Kitchen, Five Guys, &pizza, CAVA, and Togo's.
What nearby shopping centers or entertainment venues can I visit near Chipotle Potomac Yard?
Potomac Yards shopping center, which includes cinema and event planning services, is located nearby, providing shopping and entertainment options before or after your meal.
If I need automotive or pet services near Chipotle, where can I find them?
Nearby you can find automotive services like Caliber Collision and Just Tires, as well as pet services including PetSmart and Banfield Pet Hospital.
How can I connect with Chipotle Mexican Grill at Potomac Yard on social media?
You can find them on Facebook at facebook.com/chipotle/, Instagram at @chipotle, Twitter at @ChipotleTweets, Pinterest at pinterest.com/chipotlemg/, and YouTube at youtube.com/chipotle.