Business Details
About
Mexican Restaurant
Chipotle Old Town Alexandria is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.9
806 reviews
5 stars
392
4 stars
169
3 stars
92
2 stars
44
1 star
109
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including cold and poorly prepared items, as well as excessive salt in some dishes.
Portion Sizes
A consistent complaint was about small portion sizes, with several customers feeling shortchanged on meat and toppings.
Customer Service
Customer service experiences varied widely, with some praising the staff's friendliness while others reported rudeness and inattentiveness.
Cleanliness
Several reviews mentioned cleanliness issues, particularly with dirty tables and food preparation areas.
Order Accuracy
Frequent mistakes in order preparation and timing were noted, leading to frustration among customers.
- BDBrenda DouyonDec 31, 20251.0I am writing this review immediately after leaving this location on December 31, 2025, 6:12pm (just moments ago). The customer service was extremely poor from start to finish. I experienced dismissive and unhelpful behavior from staff, which prompted me to ask to speak with a manager. Unfortunately, the manager was equally unhelpful and showed no interest in resolving the issue or even acknowledging the concern in a professional way. I then attempted to call the store for follow-up, only to be routed through an automated system that led nowhere and provided no option to speak with a real person. When I asked the manager for her name, I was told that employees are “not allowed” to give out their names, which further added to the lack of accountability and transparency. This experience was frustrating, time-consuming, and unacceptable for a brand of this size. I expect basic customer service, accountability, and problem resolution, none of which were provided during this visit.
- JAJustine AllenDec 22, 20251.0I’m an avid chipotle eater but threw this bowl in the trash. The meat was cold and looked off, not to mention tasted off. The rice was cold so was the fajita veg. It was the middle of lunch rush so not sure why everything served seemed cold and old. Gross- wouldn’t eat here for fear of food poisoning, waste of $11.
- LELawrence ElloyDec 19, 20253.0The employees are nice but the portions are small and the food is flavorless
- KMK MinDec 16, 20251.0The worst Chipotle… The order never gets ready on time!! And they frequently make mistakes on orders, putting wrong ingredients or even entire orders… Flavor is never consistent. Bad.
- HJHenry JiaDec 16, 20252.0A chipotle that gives Taco Bell vibes
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in Old Town Alexandria?
Chipotle Mexican Grill in Old Town Alexandria is open daily from 10:00 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Alexandria?
It is located at 601 King St, Alexandria City, Alexandria, VA 22314, across from Starbucks.
Does Chipotle Old Town Alexandria offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I order online from Chipotle Old Town Alexandria?
You can order online through their website at https://order.chipotle.com/ or their Apple app.
What kind of food does Chipotle Mexican Grill serve?
They serve customizable Mexican dishes like burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced real ingredients.
What special food sourcing practices does Chipotle follow?
Chipotle follows 'Food with Integrity' principles, sourcing ingredients from farms that use humane and sustainable practices avoiding artificial colors, flavors, or preservatives.
Is Chipotle Mexican Grill in Old Town Alexandria LGBTQ friendly?
Yes, this location welcomes LGBTQ customers.
Are there any bagel shops near Chipotle in Old Town Alexandria?
Yes, Chesapeake Bagel Bakery and Bruegger's are nearby bagel shops you can visit before or after your meal.
What other dining options are near Chipotle in Old Town Alexandria?
Nearby dining options include La Tasca (tapas bar), Red Mei (asian restaurant), Noodle Box (asian restaurant), and Pho Nam Restaurant VA (Vietnamese).
What local services are available near Chipotle Old Town Alexandria?
Nearby services include automotive repairs at Jiffy Car Batteries, legal assistance at Jonathan B. Vivona, PLC and Vivona Pandurangi, and medical care at Old Town M.D.