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McDonald's

3.2
(3137 reviews)

Business Details

3464 W 3500 S, West Valley, UT
84119, United States
(801) 969-5192
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3464 W 3500 S, West Valley, UT
84119, United States

Hours

Reviews

3.2
3,137 reviews
5 stars
971
4 stars
555
3 stars
611
2 stars
277
1 star
723

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, often waiting 20-30 minutes or more for their orders.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, including missing items and incorrect food.

Customer Service

Numerous complaints about rude or inattentive staff, with some customers feeling disrespected during their interactions.

Food Quality

Several customers noted issues with food quality, including cold items and poorly prepared meals.
  • AT
    Annette Thayne
    1 day ago
    4.0
    Served me a hot sandwich with cold fries 🍟 had to take them back for new HOT ones..
  • CM
    Chad Moosman
    3 days ago
    1.0
    After waiting over an hour for our food, I asked for a refund. Manager scrambled to get our food and half of it was wrong and/or cold
  • DD
    delsey
    4 days ago
    1.0
    I usually go to this Mcdonalds and everythings fine, foods fine! minus a few missing sauces, but I went to the drive through with my mother to make our orders and this seemingly young sounding lady made fun of my moms voice?? and was laughing the whole time?? :( and my mom asked what was so funny because it was just so disrespectful. I told my mom we should just leave because she was just laughing the whole time like “what sauce!!” ignoring my mom’s questions.. my mom is learning english so she was devastated that someone made fun of her and it was just so horrible after a bad day. And i’m never one to ever leave reviews on places. Whenever I have missing foods from orders, or if I get upcharged stuff I didn’t buy/get I just let it happen but this was so insane I literally cried. We asked for her name and she said her name was “Jackie” We called in, got nothing. But it was just so disheartening and embarrassing to hear that.
  • BC
    Baylee Corbridge
    Feb 22, 2026
    1.0
    This has been the worst McDonalds to work with my dietary restrictions. I am vegetarian and I like to have a sandwich too. 😭 I get mine with no meat. I understand when people ask me again to clarify because I know it is weird. This is the only McDonalds I have heard giggling and then instead of getting the correct order, they gave me extra meat where it shows it was entered correctly in the system. Morally, I can't take it off and eat it. On a medical stand point, it could hurt my body if I did eat it, I haven't ate meat in a long time where my stomach would struggle to digest it. That interaction has made me not want to go to this location and waste my money.
  • LR
    Luis Rosales
    Jan 30, 2026
    1.0
    Absolutely horrible place, ordered at the kiosk and tried to pay at the counter. Called employees multiple times and no response. When they came towards the counter they ignored me. Waited 30 minutes at the counter for an employee to come so I could pay and not a single one came. Ended up having to leave with out my food due to horrible service. If there was a zero star review I would review this horrendous place.

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