Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in West Valley,UT, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.2
1,816 reviews
5 stars
1,037
4 stars
407
3 stars
149
2 stars
70
1 star
153
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers praised the delicious and flavorful food, there were complaints about overcooked or dry chicken and inconsistent portion sizes.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and lack of attention to dine-in customers.
Cleanliness
Several customers reported unsanitary conditions in the restaurant, including dirty tables, overflowing trash, and flies, which detracted from their dining experience.
Positive Experiences
Despite the negative feedback, many customers enjoyed their meals and appreciated friendly staff, indicating that some experiences were positive.
Management Concerns
There were multiple mentions of inadequate management and training, with calls for better oversight and accountability in service and cleanliness.
- KCKatie ChristiansenOct 12, 20254.0Fast, friendly and efficient. Great experience everytime
- COCesar OntiverosSep 18, 20255.0Delicious food, friendly people, clean restaurant.
- MNMike NelsonSep 13, 20251.0This Pollo needs more training or better management. So we eat at Pollo at least once a week as we travel the US and their Tostado needs work. First there was barley any beans and rice. Maybe a tablespoon of each, and the rest was lettuce. We requested and paid for guacamole and when we opened them at the hotel, no guacamole. Do better.
- PGPeque GSep 10, 20251.0I had a very disappointing and concerning experience at this restaurant 9/9/2025. I was overcharged by more than $8, and when I questioned it, both the manager and the customer service representative gave me vague and unconvincing explanations—claiming it was due to taxes. That simply doesn’t add up, especially since my food total was only $17. To make matters worse, they didn’t even provide a food ticket or itemized receipt, which made it harder to verify the charges. I felt like they were trying to avoid accountability. I strongly urge the restaurant owners to investigate this situation and review how transactions are being handled at this location. When you pay with a card, it’s frustrating to realize that the amount charged may not reflect what you actually ordered—and that you have no immediate control over it. I hope this review encourages more transparency and accountability moving forward. I will be thinking twice before returning.
- MLMike L33Aug 18, 20251.0Spent 20 minutes waiting in the lobby for my order. The majority of the employees were on their phone TIK TOKING. TIKTOK WAS WAY MORE IMPORTANT
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in West Valley?
El Pollo Loco is open daily from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in West Valley, UT?
El Pollo Loco is located at 5675 W Brud Dr, West Valley, UT 84120.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Does El Pollo Loco offer catering services?
Yes, El Pollo Loco provides catering services.
Can I order food from El Pollo Loco online or through an app?
Yes, you can order online via their website or through the El Pollo Loco app available in the Apple App Store.
Does El Pollo Loco in West Valley have drive-through service?
Yes, this location offers drive-through service for your convenience.
Is there free Wi-Fi available at El Pollo Loco in West Valley?
Yes, free Wi-Fi is available at this location.
What are some nearby restaurants where I can visit before or after dining at El Pollo Loco?
Nearby restaurants include Pardon My Cheesesteak, IHOP, Panda Express, and NASCAR Refuel Tenders & Burgers, offering a variety of other dining options in the area.
Are there any nearby services like hair salons or beauty shops close to El Pollo Loco?
Yes, nearby hair and beauty salons include Cookie Cutters Haircuts for Kids, Supercuts, Da VI Nails, and Spa Golden Nails, making it easy to combine services with your visit.
What nearby facilities can help if I need urgent care or other essential services near El Pollo Loco?
St. Mark's Emergency Center is nearby for urgent medical needs, and other local services include FedEx Office Print & Ship Center and Mountain America Tax Services.