El Pollo Loco

4.2
1816 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in West Valley,UT, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
5675 W Brud Dr, West Valley, UT
84120, United States

Hours

Reviews

4.2
1,816 reviews
5 stars
1,037
4 stars
407
3 stars
149
2 stars
70
1 star
153

What are people saying?

AI-generated from recent customer reviews

Food Quality

While many customers praised the delicious and flavorful food, there were complaints about overcooked or dry chicken and inconsistent portion sizes.

Service Issues

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and lack of attention to dine-in customers.

Cleanliness

Several customers reported unsanitary conditions in the restaurant, including dirty tables, overflowing trash, and flies, which detracted from their dining experience.

Positive Experiences

Despite the negative feedback, many customers enjoyed their meals and appreciated friendly staff, indicating that some experiences were positive.

Management Concerns

There were multiple mentions of inadequate management and training, with calls for better oversight and accountability in service and cleanliness.
  • KC
    Katie Christiansen
    Oct 12, 2025
    4.0
    Fast, friendly and efficient. Great experience everytime
  • CO
    Cesar Ontiveros
    Sep 18, 2025
    5.0
    Delicious food, friendly people, clean restaurant.
  • MN
    Mike Nelson
    Sep 13, 2025
    1.0
    This Pollo needs more training or better management. So we eat at Pollo at least once a week as we travel the US and their Tostado needs work. First there was barley any beans and rice. Maybe a tablespoon of each, and the rest was lettuce. We requested and paid for guacamole and when we opened them at the hotel, no guacamole. Do better.
  • PG
    Peque G
    Sep 10, 2025
    1.0
    I had a very disappointing and concerning experience at this restaurant 9/9/2025. I was overcharged by more than $8, and when I questioned it, both the manager and the customer service representative gave me vague and unconvincing explanations—claiming it was due to taxes. That simply doesn’t add up, especially since my food total was only $17. To make matters worse, they didn’t even provide a food ticket or itemized receipt, which made it harder to verify the charges. I felt like they were trying to avoid accountability. I strongly urge the restaurant owners to investigate this situation and review how transactions are being handled at this location. When you pay with a card, it’s frustrating to realize that the amount charged may not reflect what you actually ordered—and that you have no immediate control over it. I hope this review encourages more transparency and accountability moving forward. I will be thinking twice before returning.
  • ML
    Mike L33
    Aug 18, 2025
    1.0
    Spent 20 minutes waiting in the lobby for my order. The majority of the employees were on their phone TIK TOKING. TIKTOK WAS WAY MORE IMPORTANT

Frequently Asked Questions About El Pollo Loco

What are the operating hours of El Pollo Loco in West Valley?

El Pollo Loco is open daily from 10:00 AM to 10:00 PM.

Where is El Pollo Loco located in West Valley, UT?

El Pollo Loco is located at 5675 W Brud Dr, West Valley, UT 84120.