Wendy's

3.5
1518 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5673 West 6200 South, West Valley City, UT
84118, United States

Hours

Reviews

3.5
1,518 reviews
5 stars
536
4 stars
348
3 stars
228
2 stars
128
1 star
278

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including long wait times, unacknowledged orders, and staff being unprofessional or rude.

Order Accuracy

Many reviews highlighted consistent problems with incorrect orders and missing items, leading to customer frustration.

Food Quality

Feedback on food quality was mixed, with some customers enjoying the food while others complained about cold or improperly cooked items.

Cleanliness

Several customers noted unsanitary conditions, including dirty tables and unstocked drink stations.

Management Concerns

Reviews indicated a lack of effective management, with reports of disorganization and inadequate staff training.
  • CL
    Cayce Land
    Dec 29, 2025
    1.0
    Very disappointed in the employees that work here. I work for a company that I am out and about coming here on my lunch when there are other options asked to use the restroom and I was denied because I didnt place an order before going to the bathroom. Will never step foot back into this awful place. Also there were no other customers in the lobby or drive thru at 12:30 in the afternoon. Should have taken the hint.
  • TS
    Tyler Sommer
    Dec 28, 2025
    1.0
    Absolutely awful. 30 minutes in the drive thru for missing items and cold food. I want my $33.90 back. How do I rate zero stars?
  • AC
    Aaron Chandler
    Dec 24, 2025
    1.0
    I got food poisoning after ordering a chicken sandwich and frosty.
  • MG
    Mike Gordon
    Dec 22, 2025
    1.0
    This has to be the worst Wendys location I've ever seen. Most tables are dirty, the soda machines are usually out of half the options, they hide the salt and pepper because "they disappear too fast". There are 4 or 5 workers wandering around in a daze barely keeping up with 1 or 2 orders.
  • JW
    jeff willden
    Dec 20, 2025
    1.0
    Very disappointed in this location have went many times and it was fast friendly service but went in tonight and no one even said hi welcome to Wendy's or anything and all they cared about was the drive threw and door dash orders stood in line for 15 mins and nothing way to go Wendy's lost a valued costumer

Frequently Asked Questions About Wendy's

Is 5673 West 6200 South Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours for this Wendy's location?

Drive-thru is open from 6:00 AM to midnight on Monday, and from 6:00 AM to 3:00 AM Tuesday through Sunday.