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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in West Valley City, UT. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1741 West 3600 South for the ultimate SONIC experience!
Customers frequently reported long wait times, often exceeding 25 minutes, leading to frustration.
Food Quality
Mixed reviews on food quality; some items were reported as cold or improperly prepared, while others were praised.
Customer Service
Customer service experiences varied widely, with some staff receiving high praise for friendliness, while others were noted for rudeness and poor service.
Order Accuracy
Many customers experienced issues with incorrect orders, including missing items and wrong specifications.
YB
Your local frog in a bog
Dec 21, 2025
1.0
Their service is absolutely terrible, for weeks upon weeks now their drive in ordering system keeps breaking. Atop that it takes forever to order at the drive through it’s over all a horrible experience do not waste your money and time here it’s not worth it.
And as I take a few bites out of the smash burger I ordered I see there’s a piece of plastic in it. Absolutely disgusting.
WW
wlightnings
Dec 12, 2025
1.0
Order placed in order for three shakes waited over 30 minutes and nothing they have a refund!!! They didn’t give a crap
CL
Colleen Lancaster
Nov 11, 2025
4.0
Food was pretty good although tots could have been hotter.
MP
music punchispunchis
Sep 29, 2025
1.0
One of the worse sonic you have to wait more the 15 min to get a hot dog won’t come back again change personal