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Sonic Drive-In

3.4
(1503 reviews)

Business Details

4561 South 4000 West, West Valley City, UT
84120, United States
(801) 968-8450

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in West Valley City, UT. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 4561 South 4000 West for the ultimate SONIC experience!

Location

Sonic Drive-In
4561 South 4000 West, West Valley City, UT
84120, United States

Hours

Reviews

3.4
1,503 reviews
5 stars
525
4 stars
333
3 stars
227
2 stars
109
1 star
309

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, rude staff, and incorrect orders, leading to frustration and disappointment.

Food Quality

Many reviews highlighted problems with food quality, including cold or overcooked items, missing ingredients, and overall dissatisfaction with the meals.

App Functionality

The app was criticized for not functioning properly, causing issues with order accuracy and pickup times.

Positive Staff Interactions

Despite the negative feedback, some customers noted positive experiences with friendly staff members who went above and beyond to assist.
  • SH
    Sean Holgate
    5 days ago
    5.0
    My FAVORITE take out restaurant.
  • CC
    Coach Clever
    Jan 20, 2026
    3.0
    App doesn't have correct pricing and does not connect to stall numbers. Always have to walk in to tell them the stall number. Corn dogs were overcooked in old oil. Most servers are very cordial. A few don't really care.
  • TB
    Taylor Bisel
    Jan 18, 2026
    1.0
    I guess it's my own fault for not looking at the reviews. The food was nasty, the corn dogs weren't cooked through, and the fries tasted like straight up grease.
  • TK
    Traci K
    Dec 31, 2025
    2.0
    My issue with this location is there are consistent issues. The only reason I am giving 2 star is because of the deals you can get on the app. I have always wondered why more often than not, I cannot check in when I come to pick up my orders. I thought it was an app glitch but now know its because they mark them complete before they are complete. I came on 11/1 and got a crispy chicke wrap that was beyond burned. I returned to the store and the lady that fixed the issue was very friendly. I just dont understand how someone can make the original one. It wasn't a matter of perspective, my dog wouldnt even eat it, literally. One of the reasons I go to Sonic is for the pretzel. That has definitely deteriorated in quality and size. Today my sauces were correct. That would be minor if it wasnt always something...
  • TA
    Thomas Kinrade Acton
    Dec 12, 2025
    2.0
    My issue is with how this location works with the app. From what i can tell, they prematurely mark orders complete before pickup to clear the log, and that makes it impossible to check in on the app. The result is that you have to click the button to get their attention, and of course the mobile order pickup spots don't have buttons. Please fix your systems!

Brand Certified Facts from Sonic Drive-In

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Certified March 01, 2026Yext Knowledge Graph
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