Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in West Valley City, UT. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 4561 South 4000 West for the ultimate SONIC experience!
Location
Hours
Reviews
3.4
1,498 reviews
5 stars
525
4 stars
333
3 stars
224
2 stars
108
1 star
308
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported extremely slow service, with many waiting over 20 minutes for their orders.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and poor communication from staff.
Customer Service
Feedback indicated a lack of professionalism and rudeness from employees, with some customers feeling disrespected.
Food Quality
Several customers expressed disappointment with the quality of food, citing cold items and incorrect preparations.
Positive Staff Interactions
Despite the negative feedback, some customers praised individual staff members for their kindness and helpfulness.
- TKTraci KDec 31, 20252.0My issue with this location is there are consistent issues. The only reason I am giving 2 star is because of the deals you can get on the app. I have always wondered why more often than not, I cannot check in when I come to pick up my orders. I thought it was an app glitch but now know its because they mark them complete before they are complete. I came on 11/1 and got a crispy chicke wrap that was beyond burned. I returned to the store and the lady that fixed the issue was very friendly. I just dont understand how someone can make the original one. It wasn't a matter of perspective, my dog wouldnt even eat it, literally. One of the reasons I go to Sonic is for the pretzel. That has definitely deteriorated in quality and size. Today my sauces were correct. That would be minor if it wasnt always something...
- JKJen KoenigDec 18, 20255.0Fast friendly
- TAThomas Kinrade ActonDec 12, 20252.0My issue is with how this location works with the app. From what i can tell, they prematurely mark orders complete before pickup to clear the log, and that makes it impossible to check in on the app. The result is that you have to click the button to get their attention, and of course the mobile order pickup spots don't have buttons. Please fix your systems!
- SASarah AndersonDec 9, 20252.0Service is extremely slow.
- JCJody Mills ChristensenNov 5, 20251.0Came 10 minutes to when they closed and couldnt order a shake cause they cleaned the shake machine for closing!!! The whole point of sonic is for they're shakes!!! What horrible customer service!! Such a dissapointment to rush all the way to the Kearns sonic and not beable to get what we're coming for!! I feel bad for managers cause it's so hard to find good employees now adays.