McDonald's

3.3
1983 reviews
Get DirectionsCallWebsite

Business Details

5338 South 5600 West, West Valley City, UT
84118, United States
(801) 890-0679
http://www.mcdonalds.com/
GoogleFacebookInstagramTwitter

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5338 South 5600 West, West Valley City, UT
84118, United States

Hours

Reviews

3.3
1,983 reviews
5 stars
645
4 stars
393
3 stars
345
2 stars
153
1 star
447

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and poor handling of complaints regarding order mistakes.

Service Speed

Numerous reviews highlighted slow service, particularly in the drive-thru, with long wait times and frequent requests to pull forward.

Customer Service

Feedback indicated a lack of attentiveness and professionalism from staff, with several customers experiencing rude or dismissive behavior.

Food Quality

While some customers praised the food as fresh and tasty, there were multiple complaints about food being cold, poorly prepared, or contaminated.

Cleanliness

Several reviews pointed out unsanitary conditions, particularly in the bathrooms and dining area, which negatively impacted the dining experience.
  • YY
    Yanira
    3 days ago
    5.0
    Esta muy agradable todo y los juegos para los niños eyos se dibierten mucho
  • FF
    Frostypenguin101
    Dec 21, 2025
    3.0
    Last I checked, if an order was messed up, it’s not protocol to take it back and slap another patty on, especially after I left the building with that food. It should have been fully remade. The only reason I didn’t really say anything at the moment was because the burger happened to only be for my dog.
  • KH
    Kenny Howell
    Dec 19, 2025
    1.0
    Tried to get a meal I saw advertised on TV they didn't have any and were rude about it so I called there office (franchise) and they told me it was mcdonald's corp issue so I called corporate and there answer was owell that's a you problem so in my opinion we should start boycotting places like this to teach them of are dissatisfaction to there uncaring nature toward there customers
  • OB
    Owen Braaten
    Dec 18, 2025
    1.0
    Placed an order at 10:23 and when I got to the store and pulled my phone out it said the order was cancelled. I get it was close to lunch time but man I placed the order. Stop being lazy just make the order.
  • MM
    Manuel
    Dec 17, 2025
    3.0
    Just normal McDonald's food, but extremely slow service. Don't even try to order from the counter, they won't even take the time to take your order. I have gotten home before and checked my food and it was missing a lot of the order. Check before leaving
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's in West Valley City, UT?

McDonald's in West Valley City, UT is open 24 hours a day, every day of the week.

Does McDonald's offer drive-thru service and what are the hours?

Yes, McDonald's offers a drive-thru service that operates 24/7, 7 days a week.