McDonald's

3.3
1967 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5338 South 5600 West, West Valley City, UT
84118, United States

Hours

Reviews

3.3
1,967 reviews
5 stars
639
4 stars
392
3 stars
343
2 stars
153
1 star
440

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally found the food fresh and tasty, although there were complaints about incorrect orders and food preparation issues.

Service Speed

While some reviews praised the quick service, many customers reported long wait times, especially in the drive-thru.

Customer Service

Feedback on customer service was mixed; some employees were described as friendly and helpful, while others were noted for being rude or inattentive.

Order Accuracy

A significant number of customers experienced issues with order accuracy, frequently receiving incorrect or incomplete orders.

Cleanliness

There were serious concerns about cleanliness, particularly regarding employee hygiene practices and the state of the dining area.
  • SS
    scarlet saiz
    Nov 17, 2025
    5.0
    Ong they always get me right. They put their whole being into my food. And I love that they’re very nice but if I don’t want to talk they don’t make the excessive small talk. They’re so chill here
  • AG
    angelica grey
    Nov 15, 2025
    5.0
    This is truly the best Mcdonald’s on the block!! Every time my boyfriend and I need a quick bite before work we can ALWAYS count on this location having the best, freshest & quickest food! 1000000/10😌
  • FF
    Fae
    Oct 23, 2025
    4.0
    It's a pretty normal McDonald's. Above average prices for below average food. If you go here, you know why you're here.
  • VS
    vane smits
    Oct 16, 2025
    3.0
    Walking in here made me feel like I had gotten some kind of chronic eating disorder because my appetite diminished the second I smelled the play place god anyways McDonald’s food tasted the same as always (good) and I had a pretty good time aside the throwing up I had to do at home
  • RR
    Rafael
    Oct 12, 2025
    5.0
    The dining experience was notably efficient, ensuring prompt service for all patrons. Culinary offerings were of high quality, satisfying a variety of tastes with their appealing flavors. Staff members demonstrated attentiveness, contributing to a pleasant and welcoming atmosphere. The swiftness of food preparation and delivery enhanced the overall satisfaction of the guests. Ultimately, the establishment successfully balanced quality cuisine with excellent service, resulting in a positive dining experience.

Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's in West Valley City, UT?

McDonald's in West Valley City, UT is open 24 hours a day, every day of the week.

Does McDonald's offer drive-thru service and what are the hours?

Yes, McDonald's offers a drive-thru service that operates 24/7, 7 days a week.