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McDonald's

3.3
(3271 reviews)

Business Details

3497 S 5600 W, West Valley City, UT
84120, United States
(801) 965-9058
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3497 S 5600 W, West Valley City, UT
84120, United States

Hours

Reviews

3.3
3,271 reviews
5 stars
1,006
4 stars
633
3 stars
628
2 stars
325
1 star
679

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and missing items, leading to frustration and dissatisfaction.

Staff Attitude

Feedback highlighted a mix of positive and negative staff interactions, with some customers praising helpful employees while others described rudeness and lack of professionalism.

Food Quality

While some customers enjoyed fresh food, others complained about cold items, incorrect orders, and overall poor food preparation.

Cleanliness

The cleanliness of the restaurant received mixed reviews, with some noting well-maintained areas while others pointed out dirty tables and sticky floors.
  • VS
    Vazquez & Flores Lawn Care Services
    Feb 10, 2026
    1.0
    no toy!!!!!
  • JD
    Jahmal Dione
    Feb 5, 2026
    2.0
    Third time ive done mobile app order for my work meeting 20 minutes in advance to make sure there's enough time and each time they say "I don't see your order, oh there it is." Then I end up waiting for 20 minutes for my order while all the cars behind me get their food. Please fix this issue. Always nice staff though.
  • IG
    Isaiah Gutierrez
    Jan 28, 2026
    1.0
    I wish there was an option to not put any stars at all. The service was terrible and the guy on the back window was high im pretty sure. He couldn't count the change and told the front window that we used a card? Mcdonalds needs to hire individuals who can actually do their jobs and know basic addition and subtraction.🤣
  • HM
    Holakifinehika Mataele
    Jan 13, 2026
    1.0
    I can hear with my sisters and our children. We ahead placed a big order and kept our receipt. We had told the workers that we were missing 4 hamburgers and instead of understanding she started arguing. She got defensive and said we weee just trying to get free food. I do not know where she was raised but just because someone says they are missing food does not mean we are just looking for free food. Then her coworker said we don’t have any more food to give you. We paid for the food all we expected was to receive it. Not to have an employee get combative with us. When I asked for a manager she said she is the manager. When I asked for someone else to speak to she ignored us. Please view the surveillance as instead of assisting us we were being treated as if we were thefts.
  • JA
    Javier Arreola
    Dec 21, 2025
    2.0
    Since McDonals SSI ch to have self service Kiosk and eliminate front counter register to one register service went down . Crew can pass by on you and no body cares if you stand for some one to help you ( to get napkins, or package of ketchup or refill . ) no including thy hide the pop machine on the back and if you seat on your table and decide get re fill you get lucky if you get service right away cause the crew members busy on drive thru window other fill up the order and put it on back for drive true. Management meet to evaluate this new mode cause instead improve customer service experience they basically let that point of the equation . If I don’t have to stop here I won’t stop bad experience .

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in West Valley City, UT?

This McDonald's location is open 24 hours a day, 7 days a week.

Does this McDonald's offer drive-thru service?

Yes, the drive-thru is open 24/7 at this location.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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