McDonald's

3.3
3254 reviews
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Business Details

3497 S 5600 W, West Valley City, UT
84120, United States
(801) 965-9058
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3497 S 5600 W, West Valley City, UT
84120, United States

Hours

Reviews

3.3
3,254 reviews
5 stars
1,001
4 stars
630
3 stars
625
2 stars
321
1 star
677

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including inattentive staff, long wait times, and incorrect orders.

Food Consistency

Many reviews mentioned issues with food quality, including cold items, missing components, and incorrect orders.

Cleanliness

Some customers appreciated the cleanliness of the restaurant and play area, while others noted unsanitary conditions.

Customer Experience

Mixed feedback on customer interactions, with some praising friendly staff while others reported rude behavior.

Operational Efficiency

Numerous complaints about slow service and inefficiencies, particularly during busy hours or with mobile orders.
  • LQ
    Luis Quintero
    Nov 17, 2025
    1.0
    Demasiado lento mi orden estaba lista y no me la entregaban estaban hablando los empleados y no estaban pendiente de atender a los clientes necesitan atender a la gente en el mostrador al menos preguntarles que estan esperando
  • ES
    Elaine Semu
    Nov 16, 2025
    1.0
    I was ordering 20 double cheese burger and 20 mcchicken sandwiches. The most ruthless employee that took my order felt some type way. All I hear was laziness from this night time employee. Making that much was too much for them to do. Rude and needs more training for customer services.
  • CC
    Christian Contreras
    Nov 10, 2025
    2.0
    They can't seem to enter the correct item when they are given the mobile app code, I have been charged incorrectly a few times due to this and their sausage tastes burnt at times. If I come here again I will be sure to enter the order myself on the app rather than having the person at the drive-thru mess it up and not fix it correctly.
  • JA
    john aguilar
    Nov 10, 2025
    1.0
    Yo they had me pull up to the parking station just to forget about me. I was there for 20 mins I was there and I must have seen at least 20 cars get their food and clear out. I was a huge wave grab there food and leave. I toted there items. There is no way I couldn’t goteen my food before all the cars that got their food. I had to back up and ask for my food. I got it in two mins after that. The last cashier was helpful. Thank you. It seemed very intentional. “Manager” disappeared. Nowhere to be found.
  • MM
    MysticVenom
    Oct 31, 2025
    1.0
    (UPDATE) Decided to order a shake and fries since I was missing the fires from the previous order and they didn’t forget them this time but they were cold like they sat on the table from someone’s leftovers and put them in the bag absolutely unsatisfied with west valleys McDonalds They ALWAYS forget something in the order I don’t know if they have an IQ of a goldfish but the least they could do is make sure everything’s on the order. it’s not hard!!!
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in West Valley City, UT?

This McDonald's location is open 24 hours a day, 7 days a week.

Does this McDonald's offer drive-thru service?

Yes, the drive-thru is open 24/7 at this location.