Gallo Loco Chicken Express

4.4
459 reviews

About

Mexican Restaurant

Location

Gallo Loco Chicken Express
2196 W 3500 S C1, West Valley City, UT
84119, United States

Hours

Reviews

4.4
459 reviews
5 stars
350
4 stars
33
3 stars
20
2 stars
14
1 star
42

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers praised the food as delicious and fresh, particularly highlighting the quesabirria tacos and chicken.

Customer Service

The staff received positive feedback for being friendly and attentive, although some reviews noted issues with service speed and order accuracy.

Pricing Concerns

Several customers expressed dissatisfaction with the pricing, feeling that the food did not match the cost, particularly regarding portion sizes and additional charges for items like salsa.

Cleanliness

The restaurant was generally noted for being clean, although some reviews mentioned specific areas that needed attention.

Mixed Experiences

While many enjoyed their meals and the atmosphere, there were notable complaints about food quality and service inconsistencies, indicating a divide in customer experiences.
  • CW
    Charlotte Wayman
    Nov 14, 2025
    1.0
    Worst food ever, mystery meat gross zero stars! If this is authentic Mexican I want non authentic Mexican food. Horrible Horrible.
  • PP
    Patrick
    Nov 11, 2025
    3.0
    Friendly, found a couple chicken bones in burrito
  • JP
    Juanita Posadas
    Nov 10, 2025
    5.0
    El mejor restaurante de pollo que he comido en Utah, excelente sabor nostálgico, buen ambiente y la cajera Judith estoy sorprendida por su excelente servicio al cliente, es muy raro que te encuentres con una Con una cajera carisma tan agradable, amabilidad cortesía si hubiera más estrellas le daba más totalmente y 100% recomendado este lugar.
  • BD
    Bridgette DJ
    Oct 22, 2025
    2.0
    Took over 30 minutes to get an order. There was one other person in the entire place and one take out order. I have not a clue what they would do if 5 people showed up at once.
  • RS
    Renee Smith
    Oct 11, 2025
    5.0
    I wish I had more stars! This was my first time visiting the place. It was a last minute decision on a late night run. The service was fast, Alberto was working the register and greeted us when we walked in. He communicated what the wait time would be, and kept us updated. workers were all busy, no one was standing idle. Seems like the place is neatly run. The only misgivings I noticed was the bar off to the side. It appeared to be in need of cleaning / reorganizing. There were containers with food in them left out on the countertop. Whatever was in the containers should be discarded, since they appeared to left out for a few hours with the food turning brown inside. I can definitely see how they are the “ best of”. If in the area, I will be going back.

Frequently Asked Questions About Gallo Loco Chicken Express

What are the regular operating hours of Gallo Loco Chicken Express?

Gallo Loco Chicken Express is open Monday from 8:00 AM to 9:00 PM, Tuesday through Saturday from 8:00 AM to 1:00 AM, and Sunday from 9:00 AM to 1:00 AM.

Does Gallo Loco Chicken Express offer both pickup and delivery services?

Yes, Gallo Loco Chicken Express provides both in-store pickup and delivery services.