Brand Certified
El Pollo Loco
3.8(146 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
3964 West 4700 South, West Valley City, UT
84120, United States
Certified by El Pollo Loco • Mar 01, 2026
(385) 509-3999
Certified by El Pollo Loco • Mar 01, 2026
http://elpolloloco.com/locations/store/3890
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in West Valley City, UT, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
3.8
146 reviews
5 stars
91
4 stars
10
3 stars
7
2 stars
4
1 star
34
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers praised the flavor and freshness of the food, particularly the chicken, but there were complaints about overcooked and burnt items.
Service Issues
Multiple reviews highlighted poor customer service, including long wait times, incorrect orders, and unhelpful staff.
Cleanliness
The restaurant was frequently noted for its cleanliness and well-maintained environment.
Mixed Experiences
While many customers enjoyed their meals and had positive experiences, others reported significant issues that affected their overall satisfaction.
- JAJared Atkinson1 day ago3.0Love the food but I am very frustrated because every time I order, I request 8 house salsas and instead I receive 4 salsa and 4 guacamole. If I wanted guacamole, I would have asked for it. Instead, I have 4 small salsa cups to share among 4 people! Is the salsa so expensive that you would rather give guacamole?
- SRSharon RichardsFeb 19, 20265.0Wonderful.
- NANichole ArizmendiFeb 15, 20265.0I really love this chicken.It has amazing flavor and it's healthy.Because it's grilled. You can feed the whole family here for a good price.It has a lot of protein and I love this food so much.I love el pollo loco.
- JLJose Roberto Gomez LiraFeb 2, 20261.0They have serious problems with the way they treat people, my order was ready and they took forever to give it to me even do I saw my order was in the counter ready for me.
- SGStorie GrantFeb 2, 20262.0They did not give my my drink with my combo and when I asked for it that said no drink came with the combo and we go 2 combos and no drink and to be honest the person was not being respectful and they were taking forever to help the people.
Frequently Asked Questions About El Pollo Loco
What type of food does El Pollo Loco in West Valley City serve?
El Pollo Loco serves fresh, authentic Mexican food, specializing in fire-grilled chicken marinated in a special recipe of herbs, spices, fruit juices, and garlic.
What are the operating hours of El Pollo Loco in West Valley City?
The restaurant is open every day from 10:00 AM to 10:00 PM.
Does El Pollo Loco offer delivery or online ordering?
Yes, you can order online through their website or via the El Pollo Loco app available on the App Store for convenient delivery and pickup.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does this location of El Pollo Loco have a drive-through service?
Yes, the West Valley City location offers a drive-through for quick and easy service.
Is there free Wi-Fi available at El Pollo Loco in West Valley City?
Yes, free Wi-Fi is available for customers at this location.
What is the address and contact number for El Pollo Loco in West Valley City?
The address is 3964 West 4700 South, West Valley City, UT 84120, USA. You can reach them at +1 385-509-3999.
Are there any nearby places where I can grab dessert or a refreshing drink after eating at El Pollo Loco?
Yes, Hokulia Shave Ice in Taylorsville is nearby, offering delicious ice cream, smoothies, and baked goods, perfect for dessert or a refreshing drink after your meal.
What convenience or fuel stations are close to El Pollo Loco in West Valley City?
Nearby options include Smith's Fuel Center, 7-Eleven, Chevron, ExtraMile, and Premium Oil Co, offering fuel and convenience items for your needs before or after dining.
Are there other food or restaurant options near El Pollo Loco in West Valley City?
Yes, nearby you can find Burger King for fast food, Starbucks for coffee and smoothies, and Tacos el Gordo y el Flaco for grocery and bakery items.
Brand Certified Facts from El Pollo Loco
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Certified March 01, 2026Yext Knowledge Graph
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