Arby's

3.9
1033 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
3535 S 5600 W, West Valley City, UT
84120, United States

Hours

Reviews

3.9
1,033 reviews
5 stars
463
4 stars
268
3 stars
148
2 stars
57
1 star
97

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, rude staff, and incorrect orders, indicating significant service problems.

Food Quality

While some customers praised the food as hot and fresh, many others complained about the quality, including stale items and missing ingredients.

Out of Stock

A recurring issue is the restaurant being out of roast beef and other menu items, which frustrates customers.

Staffing Problems

Several reviews noted that the location is often understaffed, leading to delays and poor service.

Positive Experiences

Despite the issues, some customers highlighted excellent service and good food, particularly from specific staff members.
  • JA
    Justin Anderson
    5 days ago
    2.0
    The people are nice and it's clean. I feel as though I can taste the lack of quality when I eat here compared to other Arby's locations. The meat never tastes fresh, it's always sliced thicker than other stores. I'm normally slow to write bad reviews, but I've given this store about 4 tries and its been consistently meh. The cherry on top today was when I watched them bring a big basket of curly fries up from the fryer and I was really psyched to eat some really really fresh fries and when I tasted mine they clearly have been under the warming light and they were the last before the brand new batch. Truly disappointing.
  • HH
    Hunter Hudson
    Nov 21, 2025
    1.0
    I actually really enjoy eating Arby’s. However, this location specifically constantly makes you wait an extremely long time for your food. Tonight specifically there are 4 cars including mine that are all waiting for our food. That’s a pretty clear indication that there’s a problem I’d say. Should’ve learned my lesson the couple dozen times before. I’ll skip this location from now on
  • KB
    Kenley Booth
    Nov 1, 2025
    1.0
    Amauni was super rude at the window, like girl if you don’t like your job quit. Who ever took our order was rude as well.
  • AJ
    Aimee Johnson
    Oct 14, 2025
    4.0
    We ordered alot of food. It was out in less then 10 minutes. It was also hot and fresh.
  • ST
    SUP its THAT TOCOT
    Sep 1, 2025
    1.0
    any time me and my family will order from here they ALWAYS forget our sauce, ALWAYS somehow forget a sandwich or 2 and usually don't give us the right order in general. This restaurant is beyond TERRIBLE with their customer service and accuracy.