Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Many customers reported receiving cold, stale, or improperly prepared food, leading to dissatisfaction.
Customer Service
Numerous reviews highlighted rude and impatient staff, particularly at the drive-thru, negatively impacting the overall experience.
Cleanliness
Several customers noted unsanitary conditions in the restaurant and restrooms, which detracted from their dining experience.
Service Speed
Customers frequently complained about slow service, both in the drive-thru and inside the restaurant, often leading to long wait times.
DH
David Hodgson
1 day ago
1.0
I came and ordered 3 value menu items… the guy who took my order made me confirm at the window, I paid 20 and received 2 and change back. When I asked for receipt it took at least 5 minutes. Then it showed a wrong item. I mention it’s too expensive for what was in the menu. I was told that the manager put the item on the menu two days prior to when it’s available and that the staff can’t make it. Bacon double stack at 4.xx. I was charged 8.79 for a different item. The manager came to refund me, which I just wanted the correct items I ordered and the change back. He took my 2.56 back and gave me 17.44. No food. When I mentioned I wanted my food items he disappeared and I had to replace my order at the window. I changed my “new” item that the staff couldn’t make to jr bacon. I paid 11 and change at the end of it all… however EVERY item was bone cold, I only live 1.1 miles away. Even the new item I added. I truly have no idea why I tried them again. Worst Wendy’s in all 5 states I’ve lived. For anyone who reads these, just try a different location, take time to go to Jordan landing or even off of 9000. You’ll at least get warm food and a staff that doesn’t ignore your order
SS
Sandy Swenson
Jan 5, 2026
2.0
This place made me wait 20+ literal minutes for our meal. Like I’ve never waited that long for fast food. I don’t remember how it tasted because I was so upset at how long it took them. Cars came in and out while I just sat there. And maybe they were trying to teach me patience but I don’t pay for patience, life gives me plenty.
I just remembered they gave me some fries for the wait, and that’s the only reason I didn’t make an actual stink and for that i raise them a star.
Get it together Wendy’s. Get it together.
JH
Jacob Hughes
Dec 30, 2025
4.0
Nice people. Food prices are alway going up here. Please give us better deals. Also half the time my fries are old and cold. Please always give fresh fries. Thanks
BB
BOOST'N'CHILL
Dec 20, 2025
1.0
Came here to grab dinner after a very long and busy day. I noticed irritation in the employee while she was taking my order, fine whatever I can look past that as i have dealt with far worse. However what I won't tolerate is my food being shit and that's exactly what I got. My baconator only had 2 pieces of Bacon on it, they forgot 1 of my sandwiches and our fries were over cooked, cold AND OLD! Like what the hell. Both our Coke and Dr. Pepper tasted flat, and we waited in the drive thru long enough that our ice had melted in the drinks. I was looking for the receipt for our order while typing this out, and they didn't give us that either. this is my 2nd time coming here and getting a similar experience.
HC
Holland Carson
Dec 8, 2025
1.0
Aside from parks and campgrounds, this Wendy's women's room is the most disgusting toilet I've ever had to use. The toilet bowls were stained, the floor was sticky, the stall doors were covered in smudges, and both toilets were covered in hair.
While I was in the bathroom the manager brought our food to the counter, said to my husband "here's your food", carelessly tossed it onto the counter and walked away.
We get home only to find that while I ordered and they charged me for a baconator, which costs $14; I instead received a normal burger which costs $11. So on top of a disgusting bathroom and disgusting attitude, I was robbed.
I'm going to avoid this location in the future.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is the Wendy's at 6828 So. Redwood Road, West Jordan still open?
Yes! Wendy's at this location remains open and committed to serving quality food every day.
What are the operating hours for the drive-thru at this Wendy's?
The drive-thru is open 6:00 AM to 1:00 AM Monday, Tuesday, Thursday, Friday, Saturday, and Sunday, and 6:00 AM to 12:00 AM on Wednesday.
Does this Wendy's location serve breakfast?
Yes, breakfast is available at this West Jordan Wendy's location.
What payment options are accepted at Wendy's on Redwood Road?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Can I order Wendy's for delivery or takeout near West Jordan, UT?
Yes, delivery and takeout are available. You can order via the Wendy's app or their website by selecting your location.
How can customers contact this Wendy's location for feedback or questions?
You can call Wendy's at (801) 565-1170 or reach Customer Care through live chat or their contact page. A satisfaction survey is also available online.
Where can I find the menu and nutrition information for this Wendy's?
Menu pricing and nutrition info can be found on their website or mobile app at https://menu.wendys.com/. Nutrition details update as you customize your order.
What nearby retail stores can I visit along with Wendy's at Redwood Road?
Nearby retail places include Halloween City for costumes and party supplies, Batteries Plus Bulbs for battery and mobile phone needs, and Petco Animal Supplies for pet products and grooming.
Are there any nearby health or dental services close to this Wendy's?
Yes, nearby you can find Out Of This World Dentistry & Orthodontics, Mountain View Dental Care, and West Jordan Family Medicine for dental and medical needs.
What local entertainment or recreational spots are near Wendy's on Redwood Road?
Nearby recreational spots include Take A Break Spas & Billiards for leisure activities and The Picklr West Jordan for sports and gym sessions.