Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in West Jordan, UT. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1572 W 9000 South for the ultimate SONIC experience!
Location
Hours
Reviews
3.5
1,345 reviews
5 stars
502
4 stars
303
3 stars
190
2 stars
108
1 star
242
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times for orders, often exceeding 30 minutes, with some leaving without receiving their food.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, including missing items and wrong food being served.
Staff Attitude
Feedback indicated a mix of friendly and rude staff interactions, with some customers experiencing disrespectful behavior from employees.
Food Quality
Several reviews mentioned unsatisfactory food quality, including cold or poorly prepared items, leading to disappointment among customers.
Cleanliness Issues
Customers reported unsanitary conditions in the restaurant and bathrooms, contributing to a negative dining experience.
- SCSandi ChristiansenJan 2, 20265.0We used the drive through. But they did a great job. My grand daughter wanted something I had no idea what she was talking about. She was able to talk to the cashier and they knew exactly what she wanted. Bonus when grand kids are happy 😊
- SMSamantha MontoyaJan 1, 20261.0The peppermint shake was nothing but whipped cream and had a gross old milk taste. The sausage breakfast sandwich was cold. The burritos were gross as well. There was like a stringy something that was hard in one of them. And to top it all off, I waited forever in the mobile pick up area. Just to have to go to the drive through anyways. Because nobody was coming out to help me.
- MCMichael CuthbertDec 9, 20251.0If I could give this place negative stars I would. Three times in a row I have ordered a simple slush on the app and the slush NEVER came out. Each time, after waiting 20 minutes or more, I would finally get in line and ask them to make it. I even called the company in hopes corporate would fix it. Nope. Find a different Sonic to go to of you must have their food.
- KTKenzie TurnerNov 24, 20251.0Tonight my husband and I stopped in for some food at the West Jordan Sonic and Jesus the wonderful employee was working the entire building by himself there wasn’t another person there. The wait time was a long (about 45 minutes in total) but we wanted to take a minute praise Jesus for breaking his back to do everything himself. We aren’t sure why he was there by himself but he deserves a raise
- RLRich LarsenOct 20, 20253.0Servers are great, but the prep is slow. I feel they are short on help.