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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in West Jordan, UT. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1572 W 9000 South for the ultimate SONIC experience!
Customers frequently reported long wait times and issues with order accuracy, leading to frustration and dissatisfaction.
Staff Performance
While some employees received praise for their friendliness and helpfulness, others were criticized for rudeness and poor customer service.
Food Quality
Many reviews mentioned problems with food quality, including incorrect orders, cold items, and unsatisfactory preparation.
Cleanliness Issues
Several customers noted unsanitary conditions, particularly in the bathrooms, which negatively impacted their overall experience.
TC
TJ Calbert
Jan 31, 2026
5.0
We go a couple times a week for slushies, which is always great. But I give 5-stars for Florencia. Her service, charm, and positive attitude are infectious and always makes going there always a great experience.
SO
Stella oroz
Jan 17, 2026
1.0
there was a long hair in my chili cheese tots :(
AC
Aleis Cigarroa
Jan 17, 2026
1.0
Worker at sonic looked extremely sick and they wouldn’t let him go home
SC
Sandi Christiansen
Jan 2, 2026
5.0
We used the drive through. But they did a great job. My grand daughter wanted something I had no idea what she was talking about. She was able to talk to the cashier and they knew exactly what she wanted. Bonus when grand kids are happy 😊
FF
FuhQ_69
Jan 1, 2026
1.0
The peppermint shake was nothing but whipped cream and had a gross old milk taste. The sausage breakfast sandwich was cold. The burritos were gross as well. There was like a stringy something that was hard in one of them. And to top it all off, I waited forever in the mobile pick up area. Just to have to go to the drive through anyways. Because nobody was coming out to help me.