Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in West Jordan,UT, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
1,306 reviews
5 stars
691
4 stars
302
3 stars
113
2 stars
71
1 star
129
What are people saying?
AI-generated from recent customer reviews
Food Quality
Several customers reported issues with dry or burnt chicken, while others praised the freshness and flavor of the food.
Customer Service
Mixed feedback on service; some staff were described as friendly and attentive, while others were noted for being rude or unhelpful.
Cleanliness
The restaurant was generally described as clean, but there were complaints about unsanitary conditions in the bathrooms and the overall dining area.
Order Accuracy
Customers experienced issues with incorrect orders and missing items, leading to frustration.
Value for Money
Some customers felt the prices were high for the quality and quantity of food received.
- YSYoleida Sanchez1 day ago1.0Deception total en la comida. No recomendada
- JMJoseLuis “Z” MunozNov 16, 20255.0Pollo Loco has the best chicken in town. The salsa verde pairs good with it and the beans and rice are amazing. The tortillas are excellent. The service is always great and they don't keep you waiting long but is you do have to wait it's totally worth it.
- KLKrista LoiaconoNov 14, 20255.0Food was great..lots of it for the price. 2 people for lunch under $30 and we walked away full.
- WRWilliam RossNov 1, 20253.0I flipped on the east coast and away from Pollo Loco. I missed it and jumped at the opportunity to eat there while in SLC on business. Everything was as I remembered it except the chicken seemed dry and over cooked. Like it had sat around. I ate there two days in a row hoping the chicken would be better the second day. No such luck.
- QPQuynh PhamOct 10, 20255.0The food is always PIPING hot and they never forget extras (sauces and such), the seasoning is always on point but it’s so fresh! The review is mainly for IRMA, she’s so personable and she checked my order super meticulously. She’s so great Im writing a review just bc she should get recognition for it! So friendly and above and beyond!! Also shout out to Jackie because she took my order today and was super nice and sweet! But I’m serious, the food is so well seasoned all the time and FRESH! I wish I can stress that enough.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in West Jordan?
El Pollo Loco is open Monday through Saturday from 10:00 AM to 10:00 PM, and on Sunday from 7:00 AM to 7:30 AM.
Where is El Pollo Loco located in West Jordan?
El Pollo Loco is located at 3692 W 7800 S, West Jordan, UT 84088, USA.
Does El Pollo Loco offer delivery and catering services?
Yes, El Pollo Loco provides delivery and catering services for their customers.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa as payment options.
Can I order El Pollo Loco food online or through an app?
Yes, you can order online through their website or the El Pollo Loco app available on the Apple App Store.
Does El Pollo Loco have free Wi-Fi available for customers?
Yes, El Pollo Loco offers free Wi-Fi to its customers.
What nearby restaurants can I visit along with El Pollo Loco?
Nearby restaurants include Fazoli's (Italian), Popeyes® Louisiana Kitchen (Chicken/American), Applebee's Grill + Bar (American), Panda Express (Pan-Asian), and Wendy's (Burger). You can enjoy a variety of cuisine options before or after your visit.
Is there a grocery store near El Pollo Loco for convenient shopping?
Yes, Walmart Grocery Pickup and Delivery as well as Walmart West Jordan Superstore are nearby, allowing you to conveniently shop for groceries when visiting El Pollo Loco.
Can I get my car serviced near El Pollo Loco?
Yes, Walmart Auto Care Centers are nearby, offering oil changes, automotive repair, and tire services while you dine at El Pollo Loco.
What types of cuisine does El Pollo Loco specialize in?
El Pollo Loco specializes in authentic Mexican food, featuring fire-grilled marinated chicken and handmade guacamole, salsas, and dressings.