El Pollo Loco

4.0
1306 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in West Jordan,UT, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
3692 W 7800 S, West Jordan, UT
84088, United States

Hours

Reviews

4.0
1,306 reviews
5 stars
691
4 stars
302
3 stars
113
2 stars
71
1 star
129

What are people saying?

AI-generated from recent customer reviews

Food Quality

Several customers reported issues with dry or burnt chicken, while others praised the freshness and flavor of the food.

Customer Service

Mixed feedback on service; some staff were described as friendly and attentive, while others were noted for being rude or unhelpful.

Cleanliness

The restaurant was generally described as clean, but there were complaints about unsanitary conditions in the bathrooms and the overall dining area.

Order Accuracy

Customers experienced issues with incorrect orders and missing items, leading to frustration.

Value for Money

Some customers felt the prices were high for the quality and quantity of food received.
  • YS
    Yoleida Sanchez
    1 day ago
    1.0
    Deception total en la comida. No recomendada
  • JM
    JoseLuis “Z” Munoz
    Nov 16, 2025
    5.0
    Pollo Loco has the best chicken in town. The salsa verde pairs good with it and the beans and rice are amazing. The tortillas are excellent. The service is always great and they don't keep you waiting long but is you do have to wait it's totally worth it.
  • KL
    Krista Loiacono
    Nov 14, 2025
    5.0
    Food was great..lots of it for the price. 2 people for lunch under $30 and we walked away full.
  • WR
    William Ross
    Nov 1, 2025
    3.0
    I flipped on the east coast and away from Pollo Loco. I missed it and jumped at the opportunity to eat there while in SLC on business. Everything was as I remembered it except the chicken seemed dry and over cooked. Like it had sat around. I ate there two days in a row hoping the chicken would be better the second day. No such luck.
  • QP
    Quynh Pham
    Oct 10, 2025
    5.0
    The food is always PIPING hot and they never forget extras (sauces and such), the seasoning is always on point but it’s so fresh! The review is mainly for IRMA, she’s so personable and she checked my order super meticulously. She’s so great Im writing a review just bc she should get recognition for it! So friendly and above and beyond!! Also shout out to Jackie because she took my order today and was super nice and sweet! But I’m serious, the food is so well seasoned all the time and FRESH! I wish I can stress that enough.

Frequently Asked Questions About El Pollo Loco

What are the operating hours of El Pollo Loco in West Jordan?

El Pollo Loco is open Monday through Saturday from 10:00 AM to 10:00 PM, and on Sunday from 7:00 AM to 7:30 AM.

Where is El Pollo Loco located in West Jordan?

El Pollo Loco is located at 3692 W 7800 S, West Jordan, UT 84088, USA.