Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in West Jordan,UT, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
1,311 reviews
5 stars
693
4 stars
302
3 stars
114
2 stars
71
1 star
131
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers praised the food for being delicious and well-seasoned, there were consistent complaints about dry and burnt chicken, as well as issues with food freshness.
Service Issues
Numerous reviews highlighted poor customer service experiences, including rude staff, long wait times, and incorrect orders.
Cleanliness
Some customers reported unsanitary conditions in the restaurant, particularly in the bathrooms, while others noted that the dining area was clean.
Staff Performance
Several reviews commended specific staff members for their friendly and attentive service, contrasting with reports of unprofessional behavior from management.
- HBHeather Begay5 days ago3.0Food is good at the Jordan Landing location but their customer service needs a lot of work. Fountain machine was out of ice. Couldn’t get anyone to get us ice from the one in the back. They said someone was getting ice to fill the one in the lobby. They got the ice and left it sitting in the back on a cart. We even asked two different employees. Employees in the back coughing around everywhere and not covering their mouth.
- MGMike GunnDec 17, 20255.0Pollo loco is amazing. Keto friendly good salsa and big variety of choices.
- BMBrian MolinaDec 15, 20251.0The menu is white in direct sunlight, unpleasant. Ordered the 3 piece tenders off the menu and said they couldn’t ring it up as that and overcharged me. Then parked me for 25 min. Tenders were cold
- BFbrandy floresNov 30, 20251.0Ive gone several seperate times and everytime I go to get a chicken meal they say they “ran out” of chicken . Thats literally your whole sale. Im not sure how its possible to be open from 7 am -7:30 am every sunday. Worst service and worst location ever.
- JMJoseLuis “Z” MunozNov 16, 20255.0Pollo Loco has the best chicken in town. The salsa verde pairs good with it and the beans and rice are amazing. The tortillas are excellent. The service is always great and they don't keep you waiting long but is you do have to wait it's totally worth it.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in West Jordan?
El Pollo Loco is open Monday through Saturday from 10:00 AM to 10:00 PM, and on Sunday from 7:00 AM to 7:30 AM.
Where is El Pollo Loco located in West Jordan?
El Pollo Loco is located at 3692 W 7800 S, West Jordan, UT 84088, USA.
Does El Pollo Loco offer delivery and catering services?
Yes, El Pollo Loco provides delivery and catering services for their customers.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa as payment options.
Can I order El Pollo Loco food online or through an app?
Yes, you can order online through their website or the El Pollo Loco app available on the Apple App Store.
Does El Pollo Loco have free Wi-Fi available for customers?
Yes, El Pollo Loco offers free Wi-Fi to its customers.
What nearby restaurants can I visit along with El Pollo Loco?
Nearby restaurants include Fazoli's (Italian), Popeyes® Louisiana Kitchen (Chicken/American), Applebee's Grill + Bar (American), Panda Express (Pan-Asian), and Wendy's (Burger). You can enjoy a variety of cuisine options before or after your visit.
Is there a grocery store near El Pollo Loco for convenient shopping?
Yes, Walmart Grocery Pickup and Delivery as well as Walmart West Jordan Superstore are nearby, allowing you to conveniently shop for groceries when visiting El Pollo Loco.
Can I get my car serviced near El Pollo Loco?
Yes, Walmart Auto Care Centers are nearby, offering oil changes, automotive repair, and tire services while you dine at El Pollo Loco.
What types of cuisine does El Pollo Loco specialize in?
El Pollo Loco specializes in authentic Mexican food, featuring fire-grilled marinated chicken and handmade guacamole, salsas, and dressings.