El Pollo Loco

4.0
1311 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in West Jordan,UT, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
3692 W 7800 S, West Jordan, UT
84088, United States

Hours

Reviews

4.0
1,311 reviews
5 stars
693
4 stars
302
3 stars
114
2 stars
71
1 star
131

What are people saying?

AI-generated from recent customer reviews

Food Quality

While many customers praised the food for being delicious and well-seasoned, there were consistent complaints about dry and burnt chicken, as well as issues with food freshness.

Service Issues

Numerous reviews highlighted poor customer service experiences, including rude staff, long wait times, and incorrect orders.

Cleanliness

Some customers reported unsanitary conditions in the restaurant, particularly in the bathrooms, while others noted that the dining area was clean.

Staff Performance

Several reviews commended specific staff members for their friendly and attentive service, contrasting with reports of unprofessional behavior from management.
  • HB
    Heather Begay
    5 days ago
    3.0
    Food is good at the Jordan Landing location but their customer service needs a lot of work. Fountain machine was out of ice. Couldn’t get anyone to get us ice from the one in the back. They said someone was getting ice to fill the one in the lobby. They got the ice and left it sitting in the back on a cart. We even asked two different employees. Employees in the back coughing around everywhere and not covering their mouth.
  • MG
    Mike Gunn
    Dec 17, 2025
    5.0
    Pollo loco is amazing. Keto friendly good salsa and big variety of choices.
  • BM
    Brian Molina
    Dec 15, 2025
    1.0
    The menu is white in direct sunlight, unpleasant. Ordered the 3 piece tenders off the menu and said they couldn’t ring it up as that and overcharged me. Then parked me for 25 min. Tenders were cold
  • BF
    brandy flores
    Nov 30, 2025
    1.0
    Ive gone several seperate times and everytime I go to get a chicken meal they say they “ran out” of chicken . Thats literally your whole sale. Im not sure how its possible to be open from 7 am -7:30 am every sunday. Worst service and worst location ever.
  • JM
    JoseLuis “Z” Munoz
    Nov 16, 2025
    5.0
    Pollo Loco has the best chicken in town. The salsa verde pairs good with it and the beans and rice are amazing. The tortillas are excellent. The service is always great and they don't keep you waiting long but is you do have to wait it's totally worth it.

Frequently Asked Questions About El Pollo Loco

What are the operating hours of El Pollo Loco in West Jordan?

El Pollo Loco is open Monday through Saturday from 10:00 AM to 10:00 PM, and on Sunday from 7:00 AM to 7:30 AM.

Where is El Pollo Loco located in West Jordan?

El Pollo Loco is located at 3692 W 7800 S, West Jordan, UT 84088, USA.