Dunkin'

Reviews

• HH

  Halli

  6 days ago
  1.0
  NO ONE SPEAKS ENGLISH HERE!!!!! I did a mobile order because I thought it would be quicker than going through the drive-through because it is a Tuesday morning and every time I drive by it’s pretty busy. Boy was I wrong. I walk in and it has been like 10 minutes since I placed my order thinking it would be done so I asked and I said hey I have a mobile order and the ladies like we know we’ll get to you. First off, how would you even know that I had a mobile order I was just informing them so they didn’t feel like they had to take my order and then I was like hey can I actually add something on my order. I wanted to add donut holes, but I had no idea how much I could order, like if they only come in six or 12. I stood at the counter for like 15 minutes waiting for someone to come just add donuts onto my order and no one came. I don’t ever get the donuts here. I just get their coffee mainly so I was just wondering and she completely ignored me because she walked away and then put my mobile order up and almost like slammed my food down onto the counter and then I just gave up trying to order donuts so I grabbed my food and I left. The people in there were staring at me because I only wanted just to order donuts and they took forever to even take my order, which never even gotten taken. I will not be returning based on how slow, rude, and inconsistent. Everything is here. I also asked for light ice. This does not look like light ice. This was November 18, 2025 at 8:00am. Why do you hire workers that cannot make a simple drink and warm up food? I worked at Jamba Juice for two years in high school. Making drinks is not a difficult task at all!!!!
• MS

  Mr Brigham Salazar

  Nov 12, 2025
  5.0
  Everytime I have been here I am greeted and treated nicely. According to other reviews they don’t experience this but I believe it has to do with the fact that I smile and greet everyone no matter where I go. So my service was great and drinks and food were delicious. All we need is a location in Layton or Syracuse and I’d be even more happy!!!
• CG

  Chris George

  Nov 10, 2025
  1.0
  Our holiday drinks didn’t include most of the stuff they were supposed to ( cold foam, crumbles, drizzles, etc). Dunkin corporate needs to come retrain the employees or something and do frequent quality checks, terrible tasting :( we love Dunkin whenever I’m traveling but doubt we’ll ever return to this location
• JH

  Jennifer Hi

  Nov 6, 2025
  1.0
  I’ve always loved Dunkin’ Donuts but unfortunately coming to this location is the worst! Everytime I’ve come here it’s just been a bad experience with the employees. They’ve treated me poorly, have given me attitude and gotten my order wrong so many times. They always be mad for no reason😭. Hire better employees who actually care about their job pls and thank you!
• VV

  Vanessa

  Oct 20, 2025
  1.0
  I decided to give this place another shot because the service was crappy when they first opened. Went in today and not one thing has changed with their service. Everyone was in a bad mood and spoke barely any English. It even came to the point where she turned the ordering screen around and asked me to show her, because she wasn’t understanding. Sadly I know from when it first opened these reviews mean nothing if they still have the same manager from the beginning because he was the one that gave us the worst customer service in the beginning. Don’t even worry about ordering drinks they will screw them up no matter what you get! Last time I ordered just a hot coffee with cream and sugar and they still managed to make it taste like trash! This time around all I ordered to drink was just a frozen coffee and it tasted like blended up ice with a splash of cream! Promise when I travel outside of Utah I stop at many Dunkin Donuts and yet to come across one this horrible! Not one employee seemed in a good mood. If providing customer service isn’t their thing then why did they pick up a job where they have to interact with customers???

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