Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Numerous customers reported rude service and long wait times, particularly during night shifts.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold, undercooked, or improperly prepared items.
Order Accuracy
Frequent issues with incorrect orders and missing items were noted, leading to customer dissatisfaction.
Staff Friendliness
While some customers praised friendly staff, others experienced unprofessional behavior, indicating a lack of consistent service quality.
Pricing Concerns
Several customers felt that the prices were too high for the quality of food received.
JC
Jodi Carroll
Feb 2, 2026
2.0
Did an online order went and grabbed my food it was ice cold and seriously people 1 sauce for your cheese sticks. My fries were basically the bottom of the deep fryer. Not one curly fry.
Come on! I know they can do better.
GG
Gage Garrett
Dec 21, 2025
1.0
I had went gone through the drive through last night just after 10 to pick my family up some food just for the intercom person (later found out his name is trevin) to be the most rude service worker I have ever had to deal with he yelled at me for asking for the total at the intercom then gave me a medium drink that was ordered with my large meal and told me to pull to the front of the store slamming the window close before I was able to even say anything I then sat in front of the store for 10 full minutes before a actual kind gentleman brought out my food and I told him that guy was very rude and should not be talking to customers like that he then told me he was very sorry gave me the other guys name and told me he has customers saying if it’s the night workers they will not go to this location then I realized my order was messed up when I got home I ordered a large number one and they gave a beef and cheddar hands down the coldest French fries I’ve ever had right out the bag and again the wrong size of drink do not go to this location most of their workers are very rude
KJ
Kirk Johnson
Dec 21, 2025
2.0
Too expensive for what it is
CS
C “NickNamE” STOIC
Dec 8, 2025
1.0
Store at 2819 w 7800 s West Jordan, Ut. THE results....
Sandwich...4 SLICES of meat, cold..81°,soggy, smashed flat. Tasted stale
Fries...cold 74°, tiny broken up pieces and soggy, no crisp or taste at all. I used a thermometer to check temperatures. This store is 1/2 mile away and was Delivery.
Charged for a drink..No drink.
EN
emilee nieves
Dec 1, 2025
5.0
The night shift people were awesome! Such good customer service! (: