Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Many customers reported issues with food being cold, undercooked, or stale, leading to disappointment.
Customer Service
Service quality varied significantly; while some praised friendly staff, many others experienced rudeness and poor order accuracy.
Order Accuracy
Frequent complaints about incorrect orders and missing items, with customers often needing to return for corrections.
Inconsistency
Overall experience was inconsistent, with some visits being satisfactory while others were disappointing, particularly during night shifts.
GG
Gage Garrett
Dec 21, 2025
1.0
I had went gone through the drive through last night just after 10 to pick my family up some food just for the intercom person (later found out his name is trevin) to be the most rude service worker I have ever had to deal with he yelled at me for asking for the total at the intercom then gave me a medium drink that was ordered with my large meal and told me to pull to the front of the store slamming the window close before I was able to even say anything I then sat in front of the store for 10 full minutes before a actual kind gentleman brought out my food and I told him that guy was very rude and should not be talking to customers like that he then told me he was very sorry gave me the other guys name and told me he has customers saying if it’s the night workers they will not go to this location then I realized my order was messed up when I got home I ordered a large number one and they gave a beef and cheddar hands down the coldest French fries I’ve ever had right out the bag and again the wrong size of drink do not go to this location most of their workers are very rude
KJ
Kirk Johnson
Dec 21, 2025
2.0
Too expensive for what it is
CS
CJ “NickNamE” STOIC
Dec 8, 2025
1.0
Store at 2819 w 7800 s West Jordan, Ut. THE results....
Sandwich...4 SLICES of meat, cold..81°,soggy, smashed flat. Tasted stale
Fries...cold 74°, tiny broken up pieces and soggy, no crisp or taste at all. I used a thermometer to check temperatures. This store is 1/2 mile away and was Delivery.
Charged for a drink..No drink.
EN
emilee nieves
Dec 1, 2025
5.0
The night shift people were awesome! Such good customer service! (:
WB
Wade Brinton
Nov 16, 2025
5.0
Get yourself a delicious spread of roast beef, crinkle fries, potato cakes, and jalapeno poppers! That jam berry sauce is wonderful. Nothing will beat poring honey mustard and Arby's sauce all over those roast beef sandwiches. Slaps consistently!