Chipotle West Bountiful is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers reported poor food quality, including cold, dry, and stale items, as well as issues with portion sizes.
Service Issues
Numerous reviews highlighted rude and unhelpful staff, long wait times, and poor customer service experiences.
Cleanliness
Customers frequently mentioned dirty tables and unsanitary conditions in the restaurant and bathrooms.
Inconsistent Portions
Several reviews noted that portion sizes have decreased significantly while prices have increased, leading to dissatisfaction.
SC
Scotti Crosby
Jan 2, 2026
1.0
My first time visiting a Chipotle location was very disappointing. I was the only customer in line and it took 15 minutes before they even acknowledged that I was waiting. After finally getting my order I go to my car to try my burrito and its ice cold! Not even a light warmth it was all cold. I was given a gift card and am sad I wasted it on a cold burrito that wasnt even that great.
IT
Ian Taylor
Dec 31, 2025
1.0
Had a really terrible burrito from here. The rice was dry and crunchy and my burrito wasnt folded properly. Sauce leaked out the top because it was not folded correctly and the tortilla split halfway down, basically falling apart and making it really messy to eat. Overall not worth the increasingly hearty price. Service was unfriendly and I had to repeat my order more than once.
JP
Jen Flower Penha
Dec 26, 2025
1.0
Worst chipotle I have ever been to. The staff, including the manager, were incredibly rude and dismissive. The meat and veggies were old and dried out, the tables were dirty, and the bathrooms were gross. Not worth the money.
RH
Rusky Husky
Dec 22, 2025
1.0
Had a terrible experience here today.
Cashier does not speak English.
Puts half the spoon 🥄 of meat and rice.
It felt like they encourage rude people and small portions at this particular location.
Otherwise I cant explain why I got this bad service today.
NL
Nick Lee
Dec 10, 2025
1.0
I went to this location at 9:15pm the other day and they were basically already closed. I walked to the counter and they had about a scoop of dried/burnt steak left so I asked if they would be able to make more. The first guy told me it would take about 15 minutes but when he turned to the person on grill she said, "I already turned off the grill." So... they told me they couldn't make more food because they turned the grill off 45 minutes before closing. I've been here earlier and this location actually closes at 8 because if you go after that your food will be dry and they won't make more.