Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle West Bountiful is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.9
745 reviews
5 stars
388
4 stars
145
3 stars
74
2 stars
33
1 star
105
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude and dismissive staff, with many feeling ignored or unacknowledged during their visits.
Food Quality
Many reviews highlighted poor food quality, including cold, stale, or improperly cooked items, with several customers experiencing food poisoning.
Portion Sizes
A significant number of customers complained about skimpy portion sizes, feeling that they were not receiving value for their money.
Cleanliness
Multiple reviews mentioned unsanitary conditions, including dirty tables and bathrooms, contributing to a negative dining experience.
Inconsistent Experience
While some customers had positive experiences with food and service, many others reported a decline in quality and consistency over time.
BK
Bryan Karsten
2 days ago
4.0
It’s chipotle. Exactly what you’d expect. There not always the friendliest at this location and seem to be out of certain food selections often. Regardless, I come back to this one often for its convenience and overall consistency
CR
christian Rees
Jan 17, 2026
2.0
Never had a problem with this location until today. My order wasn’t ready on time and the lady was really rude. Not friendly at all to top it all. To Top it all off there was food in my drink cup when she handed it to me. 👎🏻
SC
Scotti Crosby
Jan 2, 2026
1.0
My first time visiting a Chipotle location was very disappointing. I was the only customer in line and it took 15 minutes before they even acknowledged that I was waiting. After finally getting my order I go to my car to try my burrito and its ice cold! Not even a light warmth it was all cold. I was given a gift card and am sad I wasted it on a cold burrito that wasnt even that great.
IT
Ian Taylor
Dec 31, 2025
1.0
Had a really terrible burrito from here. The rice was dry and crunchy and my burrito wasnt folded properly. Sauce leaked out the top because it was not folded correctly and the tortilla split halfway down, basically falling apart and making it really messy to eat. Overall not worth the increasingly hearty price. Service was unfriendly and I had to repeat my order more than once.
JP
Jen Flower Penha
Dec 26, 2025
1.0
Worst chipotle I have ever been to. The staff, including the manager, were incredibly rude and dismissive. The meat and veggies were old and dried out, the tables were dirty, and the bathrooms were gross. Not worth the money.