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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Vernal, UT. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1192 West Highway 40 for the ultimate SONIC experience!
Many customers reported frequent issues with incorrect orders and missing items.
Customer Service
Several reviews highlighted poor customer service, including rude staff and negative attitudes from management.
Food Quality
The quality of food received mixed reviews, with some customers enjoying their meals while others complained about cold or poorly prepared items.
Service Speed
Customers frequently mentioned long wait times, both in the drive-thru and for food delivery.
Positive Experiences
Despite the negatives, some customers praised friendly staff and enjoyable food experiences.
AS
Alyzaya Sinoben
Feb 16, 2026
3.0
Said “what” 6 times, one of our triple smash burgers ended up being a double :/ food was good but the box in drive thru needs crazyyy work.
CD
chopper Dave
Jan 22, 2026
5.0
Picked up a couple of shakes and took off
MJ
Michael Johnson
Jan 17, 2026
1.0
I'm sorry that I'm leaving a negative review but I'm tired of getting the wrong food on my deliveries and when you call you get attitude from the manager this unacceptable I paid for a diverly on 1/15/26 wich was wrong oder I called the store and talk to the manager she ask what do you want me to about it we were busy onest mistake mind you this has happened 3 times before I even quit ordering from them and thought I would try again and it happened again then I ask can please send me the correct order she told if come the store we will make the order mind I have already paid for delivery for a reason so why would I go to the store yes I got a refund from the delivery service but I would have rather had my food I'm really sorry but I'm not going wasted my money and time at this store again small town losing customers to attitude wrong orders poor service is a shame very easy fix get hold of the delivery service fix the order and sonic's could pay for the new delivery sorry just my opinion but I see alot of complaints in your reviews owner needs to wake up to his business going down the drain
HS
Hazel Sullivan
Jan 5, 2026
1.0
Frequently received unnecessary attitude from the lady taking orders in the drive through to the point we just stopped going. If you want to get fast food in vernal you’re much better off going literally anywhere else if you don’t want to face her awful attitude every time you go through there.