Arby's

Reviews

• KJ

  Kaycie Jones

  Dec 29, 2025
  1.0
  A "sub-manager" as he called himself, was unbelievably rude to the doordasher picking up my order. For some reason doordash got my order, but Arby's did not. When the doordasher was trying to resolve the mix up, this "sub-manager" screamed at him from across the restaurant to "MAKE the customer cancel the order and re-do it". Then refused to speak with the dasher any further. The problem with this is by canceling my order after a dasher has been assigned, I will not be refunded any money. So I'd have to pay for my food twice. The dasher tried explaining this so something could be figured out, but again this sub-manager wouldn't speak to them. I have a BIG issue with them thinking they can mistreat a dasher over a simple computer glitch that is no one's fault. And an equally big issue with them expecting me to pay DOUBLE for my food, and having NO manager on staff or available to handle these problems. Since this "sub-manager" is far too self-important to handle very basic problems that can arise, I'd recommend finding someone else to help when the manager cannot be there. As someone who has managed a few restaurants myself, I can tell you whoever that employee is they are not meant for any type of customer service work based on the way he spoke to me. I dont know who that sub-manager is, but when I called to inform him I'd be reporting the issue to doordash, he got a nasty attitude. At which point I gave him a piece of my mind, because the way he spoke to me (a paying customer) was bad enough. I can only imagine how poorly he treated the doordasher. He then proceeded to call me names and hang up on me. Boy, you guys have a real winner working for you! At the very least, another employee was kind enough to step in when this "sub-manager" wasn't looking, and within a minute or so they and the dasher figured out the problem. Making everything this person did not only inappropriate, but completely unnecessary. Still leaving one star, however, because it doesn't make up for the horrible way myself and the dasher were treated. I understand this is fast food. But for how much I was charged, I at least expected basic decency and a small amount of professionalism. I understand things can be hectic and busy and stressful. But treating people with blatant disrespect just because you're having a bad night? That's completely unacceptable. Update: To the owner and their automated response - Multiple people in multiple reviews have mentioned similar issues spanning back over a year, not including all the ones on Facebook. If you actually cared and were going to do something, you would have by now. Since you don't care, my review stands. People should know this establishment doesn't care about it's customers, and doesn't afford them basic respect or resolutions when problems arise. Considering how gross the food is, and how abusive the staff is, I'm shocked you're still in business. Do better or don't, doesn't matter to me. I'll never be giving you my money again, and I highly recommend that no one else does either.
• MK

  Marlyn Knudsen

  Dec 20, 2025
  5.0
  They have friendly customer service and the manager is on top of everything. We got our food fast.
• JL

  Jonathan Lewis

  Dec 13, 2025
  1.0
  I am a doordasher. Went to go pick up the order. They said it wasnt in the system. No big deal. The app asked me to ask the store to show them the order and have them make it anyway. The manager said he'll make it if he hears it from doordash. So I call and get someone on the line. Even after meeting all of their demands. The male manager thought I was going to steal it and refused to make it. Luckily the doordash support guy said he will pay me half of what the order promised and cancel the order. So from now on. I am declining every order for Arby's. Wasted my time and called me a thief. Yeah screw you to bud
• QH

  Quinn Hammond

  Dec 7, 2025
  4.0
  The food was great, however while we waited we heard someone say "give that half pound to the drive thru, I know its for the lobby but they can wait".... it wasn't an overly big deal, but the customer should NEVER hear that.
• CG

  Corey Gerken

  Oct 8, 2025
  3.0
  Picked up food at the drive-up window. Was told to drive around to the other door while I was the only car in line. Something to do with some time limit that they had in place.