McDonald's

3.3
2400 reviews
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Business Details

5571 S Redwood Rd, Taylorsville, UT
84123, United States
(801) 261-3800
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5571 S Redwood Rd, Taylorsville, UT
84123, United States

Hours

Reviews

3.3
2,400 reviews
5 stars
740
4 stars
462
3 stars
467
2 stars
209
1 star
522

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Food Quality

Customers frequently reported issues with food freshness and quality, including cold and stale items.

Order Accuracy

Many customers experienced problems with missing or incorrect items in their orders.

Staff Attitude

Several reviews mentioned staff having a negative attitude or being unhelpful, impacting the overall customer experience.

Inconsistent Experience

While some customers had positive experiences, many noted a significant decline in service and food quality compared to previous visits.
  • EL
    Eli Littleton
    Dec 29, 2025
    1.0
    I had an online order and they completely missed items from my order
  • JJ
    Jasson Jimenez
    Dec 27, 2025
    2.0
    They made me pull up to wait for my French fries, only to give me cold, stale fries....
  • GS
    Geena Saez
    Dec 27, 2025
    1.0
    I was on call with McDonald’s and I was asking them a question and they hung up on me
  • SJ
    Steven Jones
    Dec 21, 2025
    1.0
    I rarely leave negative reviews—95% of the time my feedback is positive, and I understand that mistakes happen. However, my experience was very disappointing. ​After ordering lunch in the drive-thru, I waited at the first window to pay. When nobody appeared after a significant wait, I moved to the second window assuming I should pay there. The employee at the window was polite, but she was instructed by someone else (who didn't speak to me directly) that they would not accept my payment and that I had to drive around and wait in the massive line again. ​I had two young children in the car who had just received shots and were not feeling well, so rejoining a long line wasn't an option. We ended up leaving without food. I am always respectful to food workers and appreciate them very much, but the refusal to simply take my payment at the second window showed a total lack of care.
  • MT
    Matthew “Mateo” Thurman
    Dec 5, 2025
    1.0
    I ordered two large fries, a Big Mac, a 10-piece Chicken McNuggets, and two large drinks, not the whole menu. Despite the restaurant not being very busy, it took over 30 minutes for my order to be ready. Several other customers from the drive thru had to come inside to ask about their orders as well because of how slow the service was. I was very disappointed with this location’s efficiency and customer service, and I won’t be returning.
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Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 5571 S Redwood Rd?

McDonald's is open 24 hours a day, every day of the week.

When is the drive-through open at this McDonald's location?

The drive-through is open 24 hours a day, seven days a week.