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Jimmy John's

3.8
(341 reviews)

Business Details

3891 W 5400 S, Taylorsville, UT
84118, United States
(801) 969-1100

About

Sandwich Restaurant

Location

Jimmy John's
3891 W 5400 S, Taylorsville, UT
84118, United States

Hours

Reviews

3.8
341 reviews
5 stars
181
4 stars
52
3 stars
20
2 stars
21
1 star
67

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Multiple customers reported issues with incorrect orders, including missing ingredients and wrong sandwiches.

Customer Service

While some reviews praised friendly and helpful staff, others noted rude interactions and poor handling of complaints.

Food Quality

Several customers expressed disappointment with the quality of food, citing stale bread and skimpy portions.

Speed of Service

There were complaints about slow service, particularly during busy times, contradicting the brand's 'freaky fast' promise.

Positive Experiences

Despite the negatives, many customers highlighted positive experiences with friendly staff and enjoyable food.
  • NP
    Nicole Pettingill
    Feb 15, 2026
    1.0
    My birthday was the 9th of February. This is the 3rd year in a row I got a free sandwich for my birthday. Plus I had enough points to get my daughter a sandwich too. So even though our meal was inexpensive, I was super bummed!! We got our sandwiches to go & when we got home to eat, the bread (which in my opinion is the whole reason Jimmy John's is the best sandwich place) was rock hard on the bottom. Like hockey puck hard. Break your teeth hard. I've NEVER had a sandwich from Jimmy John's more disappointing, but I usually go to the West Jordan location, it's just now we live close to the Taylorsville location & went there instead. Honestly, it kind of turned me off Jimmy John's completely for quite awhile!!! I work right next door to a subway & went there yesterday for my lunch break, and there bread was SO soft. And I realized I needed to speak up!! How is it that when Jimmy John's employees cut the bread that they don't notice how incredibly hard the bread is?! WHY would you even serve the sandwiches that way?! It made the sandwiches gross to be honest. And I tried the pasta salad with pesto for the first time. For what it is, it's not worth the price of it! I can make my own way better & cheaper.
  • ER
    Emma Reviews
    Feb 9, 2026
    5.0
    Great catering experience
  • KK
    K
    Jan 1, 2026
    1.0
    Gave me Diet Coke instead of Dr Pepper and pickle ranch instead of kicking. Not sure if the speaker/microphone sucks or if they are hard of hearing at this location. Ruined my lunch.
  • PC
    Paulina Camacho
    Dec 5, 2025
    1.0
    They always forget SOMETHING. I asked for extra cucumbers one time and I got a beach club with no cucumbers. Then another time they forgot the jimmy peppers. And now they forgot napkins, fork for my pasta, and my straw. I love jimmy johns but come on.
  • CF
    Chris Frayre
    Nov 24, 2025
    1.0
    I went through the drive-through waited 15 minutes for someone to help me. I never like to say excuse me on the intercom because I don’t like to rush the workers. I continued to wait and then I finally spoken to the intercom and got no response. I also honked my horn two times and no one wanted to help. I looked inside and saw that all the workers sitting at a table talking and eating, I get it. Everyone has their lunch, but I doubt it’s all at the same time.

Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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